First I want to thank everyone for looking at my post. I am new to ExplorerForum, but it has been very helpful already. I am a huge Ford fan, but my wife's 2017 Explorer Sport was in a wreck a couple of weeks ago and the damage seems oddly excessive.
My wife was pulling into the parking garage at her work and when she pushed the brake pedal there was nothing there. That's the least concerning part of my story. So we called the insurance and they looked at the damage (see pic) and they estimated about $ 6k. It was a low speed impact, no airbag, no seat belt marks, so roughly 3 to 5 miles per hour. Regardless, we have it taken to our repair shop of choice. They have it for about a week taking it apart and identifying any damage missed by the claims adjuster. The new total was $ 14,500 and about 6 weeks. Ouch. The driver side upper rail and lower were bent which apparently means removing the whole front end as well as the dashboard. The body shop wanted to review the quote internally before finalizing and ended up rejecting the repair because they were afraid of the liability.
At this point I am pretty nervous. I am trying to decide if the vehicle was defective from the start or if this much damage makes sense. I am a fan of Fords and have a F250 I use on the family farm that has proven very rugged so this whole thing puzzles me. Any advice? Any Ford mechanics experienced a low speed collision that caused the upper and lower frame rails to be "buckled over itself" (adjuster words).
Thanks!
Kevin
My wife was pulling into the parking garage at her work and when she pushed the brake pedal there was nothing there. That's the least concerning part of my story. So we called the insurance and they looked at the damage (see pic) and they estimated about $ 6k. It was a low speed impact, no airbag, no seat belt marks, so roughly 3 to 5 miles per hour. Regardless, we have it taken to our repair shop of choice. They have it for about a week taking it apart and identifying any damage missed by the claims adjuster. The new total was $ 14,500 and about 6 weeks. Ouch. The driver side upper rail and lower were bent which apparently means removing the whole front end as well as the dashboard. The body shop wanted to review the quote internally before finalizing and ended up rejecting the repair because they were afraid of the liability.
At this point I am pretty nervous. I am trying to decide if the vehicle was defective from the start or if this much damage makes sense. I am a fan of Fords and have a F250 I use on the family farm that has proven very rugged so this whole thing puzzles me. Any advice? Any Ford mechanics experienced a low speed collision that caused the upper and lower frame rails to be "buckled over itself" (adjuster words).
Thanks!
Kevin
