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Your dealership will need to add the navigation portion back onto your Explorer, 03 Explorer XLT. Let me know how it goes! Rebecca

scoutexplorer, The master reset only resets the module so it doesn't affect the software. If you need the steps, you can get them here: http://owner.ford.com/how-tos/sync-technology/myford-touch/phone-setup/how-to-perform-a-master-reset.html?sync=my-ford-touch Cara

tripplec, In your original post, you mentioned you saw version 1.0x on the information screen. That is the version you have currently. Version 9.0x is the latest version for the 2009 Explorer. It's for US & Canada. While map updates are not mandatory, it does help with performance to stay...

Hi tripplec, You can visit HERE maps' site to find the most current map version: https://ford.navigation.com/home/en_US/FordNA/USD It looks like 9.0x is the latest. Shaay

Hi Peter, omar302 is correct. All MyFord Touch systems are built with SD card slots. If you don't have integrated navigation, you can use the SD card for music or add pictures for wallpaper. Hi 03 Explorer XLT, Like omar302 stated, it sounds like the navigation app needs to be reinstalled. I...

No problem! Shaay

Thanks for the info! Can you please let me know the last 5 digits of the CCPU number in your vehicle? Select the GEAR icon then HELP. Choose SYSTEM INFORMATION, and you'll see the number on this screen. Shaay

Hi Kent Tomlinson, I can help! Have you checked for software updates: https://owner.ford.com/tools/account/how-tos/keep-your-sync-up-to-date.html Shaay

Hi BadBoy, I'd like to help! Did the dealer check for software updates? Shaay

Hi mola2alex, If there is an actual issue with the camera, updating the software will not resolve it. Send the VIN in a private message; I'll provide your options. Hey "peterk9, Updates are only free when the vehicle is under the 12M02 Customer Satisfaction program. Thanks for suggesting...

Hi Ed K, When you change the Nav card, your maps are automatically updated because the info comes from the card that's inserted. I understand that you want to see A7 show on the System Information screen. If the number didn't change, you can try a master reset...

Check your PMs. I replied to your message. :) Cara

Hey clarkkent93, If you have the 12M02 warranty, this covers any software updates whether there's an issue or not. If you're not sure, feel free to PM the VIN and I can look into this for you. Cara

Hi dmuscat, I'm unable to speculate on the release date of any future updates or features. Updates will be posted to your Owner account when they're available: https://owner.ford.com/tools/account/how-tos/keep-your-sync-up-to-date.html Shaay

Anytime! Shaay

If you want to see if there is anything you can do on your own to correct this issue, please reach out to my colleagues in the Ford Service department. You can contact them by: Facebook: https://www.facebook.com/FordServiceUS Twitter: https://twitter.com/fordservice Phone: 1-800-392-FORD...

Hi chrisx, Thanks for the video. This issue might not be the cause of a faulty APIM because you're not having issues with SYNC directly. Although the option to control the AC is on the screen, the setting itself is not apart of SYNC. You can try a master reset, but I would recommend going to...

That's great to hear! I'm glad everything is going well now. I'll be here if anything else comes up. This is awesome news! Thanks for the update. Feel free to reach out in the future if you need assistance. Shaay

That's great to hear! I'm glad everything is going well now. I'll be here if anything else comes up. This is great news! Thanks for the update. Feel free to reach out in the future if you need assistance. Shaay

Thank you. There isn't an FSA regarding this issue; however, a service announcement was released in October 2015 regarding. I will send a private message with more info. Shaay

Hi Richard1953, Please send your VIN in a private message; I'll look into this for you. Shaay

A dealership visit is definitely needed. Keep me posted! Shaay

Hi ECinEl Just like peterk9, I suggest trying the master reset too. If you need them, here are the instructions: https://owner.ford.com/how-tos/sync-technology/myford-touch/settings/how-to-perform-a-master-reset.html Let me know how it goes! Shaay

Hey Peter, The link that Shaay provided is updated from the one Rebecca posted. magicaltravor70, If you're still receiving an error, you may need to go back to the dealer and have them confirm. Cara

Interesting. Can you try clearing your cookies & cache? Shaay

Use the following link to update your software info: https://owner.ford.com/tools/account/how-tos/keep-your-sync-up-to-date/sync-version-checker.html Shaay

That's great to hear! Thank you for the update. I'll be here if anything else comes up. Shaay

Oh no! Yes, please keep me posted. I'd like to know the outcome. Shaay

wilexplorer, This has been very eventful, to say the least. Please keep me in the loop. Shaay

I'm unable to speculate if this is a hardware issue or not, but your dealer will be able to look more thoroughly into this with their Tech Hotline. Keep us posted! Cara

Hey wilexplorer, I understand how frustrating this issue can be. If the dealer has been unable to find a resolution, have them contact their Tech Hotline. This is their next point of contact for assistance. Also, Ford does not produce or provide the SD cards which is why they wouldn't be...

Amarzhunn, The vehicles and software are produced differently, which is why there are regional support centers. Your local Customer Relationship Center will be your best contact for support. Cara

Hi Replayman, While not required, Hi Replayman, Updates aren't mandatory, but they help maximize the performance of your system. If you choose to update, you can find it in your Owner account: https://owner.ford.com/tools/account/how-tos/keep-your-sync-up-to-date.html Shaay

Hi Lep, The SYNC Destinations app is available for Android devices in the Google Play store: https://play.google.com/store/apps/details?id=inrix.android.fordui&hl=en Shaay

Hi wilexplorer, If possible, try to catch a video when it happens. This helps a lot with intermittent issues. Hi Dave, I hope it goes well. Keep me in the loop! Hi Derek Fortner, Do you receive a NO DISC or SD CARD NAV FAULT error? Shaay

Hi Atomikk, Version 3.8 is the latest available; however, it can only be installed at the dealer. In many cases, at no cost to you. Send the VIN in a private, and I can give you your options. Shaay

You're welcome! Keep me posted. Shaay

I suggest updating to version 3.8 if you have the time. It's available at the dealer. I didn't realize you weren't located in the US. The information we've provided is for North American vehicles only. It's best that you reach out to the support team in your region for assistance at...

magicaltrevor70, This warranty pertains to US and Canadian vehicles. I looked up your VIN, and you indeed have 12M02 until 11/12/2016. I suggest going to another dealer if your current on is giving you issues. Shaay

Hi dco43054, Thanks. Keep me posted on the results. Amarzhunn, Where are you located? Shaay