folding seat problem

Hi everyone, first time posting here and hope someone can help me. So, i got a explorer 2014 xlt and both of the back seats folds but then gets stuck to lift them and make more cargo space, it goes up normally to make a seat but i can’t make it lift for more space. Was trying to upload a video...

I moved the double passenger seat to the forward/down position. When I went to move it back to upright position, it would not allow this action. I found a small spring under the seat that appeared to have fallen out of the racheting mechanism next to the single seat assembly. I removed the...