2011 Explorer Bluetooth Noise

[mcdonas]

Well my wife phone is not the issue.My wife just got our 2012 out of shop and they synchronized their phone to her explorer. They said their phone was just as bad but they don't know what to do. So it has to be in the noise cancellation or that sync program.

 

[gcr33]

Well after all the other problems, today I drove my car to the store for about 10 minutes listening to the radio and came out and now I have NO ford sync, no navigation, no blue tooth again. I have tried to disconnect the battery and it starts to boot up and stops. Sometimes the AM radio works for about 30 seconds and then it goes dead. This is my 5th Ford Explorer. I am ready to lemon law it. I never had my other 4 to the dealer for anything. I use my Ex to make a living and tying it up for hours at the dealer is just not worth it. Not to say that the people were complaining about the crappy sounding blue tooth. Never had this on my 08 limited. Ford you screwed up this time big time. If I lemon law it I will look at the other vehicles available. Ford BTW told me I could download a USB fix. Nice but the thing doesn't power up????

 

[Gddoering]

Guys I have the same issue. When talking to my wife she tells me to go to private because it sounds so annoying. This and the loud rain noise makes me think that somehow these two issues are related because of the close proximity of the two. Cory please add me to this list as well.
I love this car but these two issues really need to addressed soon.

 

[Car 54]

When I get time I want to try to tape up the mic from the bottom to see if the noise is still there. That should determine if the noise is coming from the top or the bottom.

 

[DMesk]

I let the mic dangle and it changed nothing. The problem is road noise. Its loud when going down the highway. The fix will be better noise reduction software. FORD can do this if enough people complain. Making the interior quiter would be possible but not for the people who already have bought a Explorer.

 

[Spengracin]

I agree, the blue tooth noise, comes from a software issue, I'm experiencing the same issues, Cory can you confirm this issuewas addressed in my 2012?

 

[mcdonas]

bluetooth

I spoke with customer service at ford and she said for the dealer to check the mic sensitivity. Everyone needs to call ford customer service to let them know we are even have this problem in the 2012.

 

[FordService]

For those who are experiencing this,

I mentioned this on another page, and I’d like to reach out here: I’m available to help by forwarding your details to the Customer Service Manager in your area. If you haven’t already done so, please send a PM with your VIN, contact information, approximate mileage, and dealer name/state.

I agree, the blue tooth noise, comes from a software issue, I'm experiencing the same issues, Cory can you confirm this issuewas addressed in my 2012?

Spengracin,

I’m not a technician and I’m not familiar with what vehicles would be affected. I’m happy to arrange for a call from the Customer Service Manager in your region for further assistance. I already have your VIN, so you’d only need to PM with the rest of the details I mentioned above.

Cory

 

[flaguy]

Cory has told folks on this forum to provide him with their info and he would escalate the case to their local customer service manager. He did that for me and I appreciate it. The CSM called and set up an appointment with my dealer. The tech installed the latest software update and he said he adjusted some settings. There was a slight improvement in the quality of the voice, but the wind tunnel effect remains. The CSM checked back with me and told me that mine was the first report she heard of this problem. Then, a few days later, she received the same complaint from another owner. She said it made her believe this may be a wider problem than she thought it was. The dealer wanted me to try this fix for a few days and report back. If it persists--which it does--he will get Ford engineering into the act. The point is the more we make them aware, the more likely they will address it. Let's cross our fingers!

 

[FordService]

Cory has told folks on this forum to provide him with their info and he would escalate the case to their local customer service manager. He did that for me and I appreciate it...

You’re very welcome, flaguy. Thanks for the update!

Cory

 

[Car 54]

Cory has told folks on this forum to provide him with their info and he would escalate the case to their local customer service manager. He did that for me and I appreciate it. The CSM called and set up an appointment with my dealer. The tech installed the latest software update and he said he adjusted some settings. There was a slight improvement in the quality of the voice, but the wind tunnel effect remains. The CSM checked back with me and told me that mine was the first report she heard of this problem. Then, a few days later, she received the same complaint from another owner. She said it made her believe this may be a wider problem than she thought it was. The dealer wanted me to try this fix for a few days and report back. If it persists--which it does--he will get Ford engineering into the act. The point is the more we make them aware, the more likely they will address it. Let's cross our fingers!

Is the Ford dealer using a model from inventory or are they using your vehicle? Seems like if they can duplicate this on lot cars, like we all seem to be able to, they should just keep working on a solution on their own time.

I guess Ford techs will need issued cell phones that can stay in a call for extended periods...how are they doing this now? Using customer's phone? Is there a single phone the dealer uses?

I haven't PM'd Cory because I don't feel like wasting time at the dealer while they tell me this is the first they heard of the problem like last time I was in there.

 

[flaguy]

Is the Ford dealer using a model from inventory or are they using your vehicle? Seems like if they can duplicate this on lot cars, like we all seem to be able to, they should just keep working on a solution on their own time.

They tested with my car. I don't believe they are interested enough to go to the trouble of testing with lot cars.

I haven't PM'd Cory because I don't feel like wasting time at the dealer while they tell me this is the first they heard of the problem like last time I was in there.

I hear you on that "first time I heard of the problem" comment. The service manager reported to the regional customer service manager that the calls seemed good. Funny, when I called my wife upon leaving the dealership, she said same old, same old wind tunnel noise. The value I see in having Cory escalate to the CSM is that the more of us that reach that level, the better our chances to get some action on this.

 

[Car 54]

I plan to contact Cory at my first oil change in about 2 weeks. I may have some more gripes by then as well.

 

[IamJAd]

iPhone 4S.

Same bluetooth noise.

 

[mcdonas]

How do I leave you a PM.

For those who are experiencing this,

I mentioned this on another page, and I’d like to reach out here: I’m available to help by forwarding your details to the Customer Service Manager in your area. If you haven’t already done so, please send a PM with your VIN, contact information, approximate mileage, and dealer name/state.


Spengracin,

I’m not a technician and I’m not familiar with what vehicles would be affected. I’m happy to arrange for a call from the Customer Service Manager in your region for further assistance. I already have your VIN, so you’d only need to PM with the rest of the details I mentioned above.

Cory

 

[Car 54]

Click on his name and you'll see an option to PM.

 

[FordService]

I plan to contact Cory at my first oil change in about 2 weeks...

Car 54,

I’m happy to help when you go in for your first oil change. Feel free to PM me beforehand so I can arrange the follow-up call from the Customer Service Manager in your region.

...The value I see in having Cory escalate to the CSM is that the more of us that reach that level, the better our chances to get some action on this.

flaguy,

Thanks for the kind words; I really appreciate it.

iPhone 4S.

Same bluetooth noise.

IamJAd,

I can lend a hand by arranging for you to be contacted by the Customer Service Manager in your area. I have your VIN from tracking your Explorer, so all I would need is a PM with your contact information, dealer name/state, and mileage.

How do I leave you a PM.

mcdonas,

You can send me a PM by clicking on my name and selecting “Send a private message to FordCustSrvc” from the drop down menu.

Cory

 

[flaguy]

Cory,

Thanks for staying on top of this. It is appreciated.

 

[Car 54]

Car 54,

I’m happy to help when you go in for your first oil change. Feel free to PM me beforehand so I can arrange the follow-up call from the Customer Service Manager in your region.

Cory

PM'd.

 

[FordService]

Cory,

Thanks for staying on top of this. It is appreciated.

You got it, flaguy!

PM'd.

I got your PM, Car 54. I have a few messages in my inbox before yours, so I’ll shoot you a message as soon as I can.

Cory