2012 Explorer base transmission thumps

[Jenann]

After much persistence, the service dept mgr ended up driving & inspecting my car himself. There was a damaged bushing that was affecting the transmission, causing the rough shifting, etc. They replaced the bushing, but also had to reset the vehicle's "memory", which they explained essentially "learns" the driver's driving habits (breaking, acceleration, etc...) and anticipates/conforms to those habits. Hence, the "memory" essentially "learned" to shift roughly and needed to be reset back to factory settings once bushing was replaced. My Explorer has been driving fine since. I'm sensitive to how it runs & hope I don't notice anything else!

 

[peterk9]

It's called "Automatic transmission adaptive learning" and is covered on page 283 of your Owner's Guide. Disconnecting/reconnecting the battery will also cause the transmission 'relearning' along with the engine relearning its idle and fuel trim strategy for optimum driveability and performance. Glad to see that your dealer looked after you.

Peter

 

[FordService]

Thanks peterK9 for your helpful response. I have read the 2011-2012 Ford Exp TSB thread. It was helpful , I was just inquiring to see if their were any more members with problems since those posts. Took it in today for third time. They finally have a certified mechanic there that I hope can troubleshoot and resolve problem. If not ,I will be contacting Crystal for help. Thanks again.

Let me know what you hear from your dealer, DavExp12xlt; I'll be here if you need me.

Crystal