- October 14, 2012
- Reaction score
- City, State
- Year, Model & Trim Level
- 2020 Explorer Platinum
Did you buy an ESP? If so, you get a rental on the 2nd day covered by the esp. If not, no rental is covered to you unless the dealer or Ford is going to eat the cost (that isn't to say it isn't the right thing to do). Just putting that out there since you said "no rental till they find out what is wrong".
Don't know the backlog at your dealer but typically 2-3 days is normal before they can get to a vehicle that wasn't scheduled for service.
Tear down should take less then a day once they begin. Then it is a matter of parts being ordered.
I have the Premium Care ESP. I was told I couldn't get a rental until they had diagnosed the transmission and knew what parts were needed and how long it would take. I knew that it would take some time to work the vehicle in. They said they would start on it Tuesday afternoon. I figured that really meant Wednesday. Now were going on at least 2 1/2 days for the tear down. Wednesday I was told it was hot and humid and things go slower, again I really do understand and have been nothing but nice to them. It just seems wrong that I'm left stranded while they decide what's wrong. They know it's the transmission and it can't be driven. In my mind that should be enough to warrant a rental. I see that ZRacer pushed the issue and got a rental. I guess I just took them at their word.