Annoying Phone Problem

[sadlut]

Every time I turn the key on, or start the engine I get "Call Ended"
voice message after about 10 seconds. I have had the 2012 ex xlt about 5 weeks and this is the only problem so. Anyone else have or hear about
this problem?

 

[FordIVTteam]

Every time I turn the key on, or start the engine I get "Call Ended"
voice message after about 10 seconds. I have had the 2012 ex xlt about 5 weeks and this is the only problem so. Anyone else have or hear about
this problem?

Hi, sadlut!

Have you tried pairing a different phone to your Explorer to see if this still happens? Also, what kind of phone do you have and do you have SYNC or MyFord Touch in your Explorer? I would like for you to do a Master Reset on your system and reboot your phone by doing a battery pull on it. Here are the directions for both systems:

SYNC:

1. Press the Phone Button on the dash.
2. Scroll repeatedly until SYSTEM SETTINGS appears in the radio display.
3. Press OK to enter the SYSTEM SETTINGS MENU.
4. Scroll repeatedly until ADVANCED appears in the radio display. Press OK.
5. Scroll repeatedly until MASTER RESET appears in the radio display.
6. Press OK. SYNC will ask you to confirm the reset.
7. Press OK to confirm.

Note: To scroll, press SEEK or the Up/Down arrows.

MyFord Touch:

MENU > SETTINGS > SYSTEM > MASTER RESET

Please feel free to send me a PM with the above details and your VIN and I can get this fixed up for you!

Rebecca

 

[ISMExplorer]

same thing with me. I will try this master reset as well.

 

[sadlut]

tried pairing a different phone and did not get
the "call ended" voice so must be my phone.
will try your suggestions and see what happens

 

[FordIVTteam]

same thing with me. I will try this master reset as well.

ISMExplorer,

Please also try rebooting your phone before, after, or during the Master Reset. Let me know how it goes!

tried pairing a different phone and did not get
the "call ended" voice so must be my phone.
will try your suggestions and see what happens

If you need help pairing your phone again, don't hesitate to message me or post here! Keep me posted!

Rebecca