Tri-coat301
New Member
- Joined
- May 17, 2013
- Messages
- 6
- Reaction score
- 0
- City, State
- Kansas City
First, awesome forum you guys have going here, been lurking for a while and finally joined the other day. So I know I am a newbie asking for help, but what would you do in this situation?
I will try to keep this short but a lot has gone on since we ordered our 301A. Our salesman quit so we got stuck with "dumb and dumber" new salesman and his boss. Their only responses are "Yep, we hope it gets here soon too." Our first delivery date got pushed back a few days. No big deal we called the people we sold our SUV to and told them sorry. They accepted that and still wanted to buy it. That day came and "dumb" said it's not here but we can use his personal company car - a fully loaded Escape. (Cool, at least they are trying right?) New delivery date is in a week. Our Explorer has already been built for a week now "on ramp 79". Three days after we picked up his "company car" they called and said they sold it and we needed to bring it in and swap them out for a different (stripped down) Escape. Ok just get us our Explorer soon please. Now 2-3 weeks later we are talking directly to "dumb and dumber's" boss who is actually pretty helpful and at least apologetic. He found out today that there was a quality control hold on it. He said it could be anything from a key fob to motor to paint not matching. He is working on finding out what was wrong and when the 4th new delivery date will be. He also told us that a customer who ordered an Explorer 2 weeks after us has already received their vehicle. Awesome.
So here is where hopefully you guys can help:
1. Do we even accept this Explorer?
2. According to some of you guys they are getting ready to make the 14's. Do we reorder and make it a 14 for the same negotiated price?
3. Do we try to make them sell us a Sport that's on their lot for close to our negotiated price?
4. Do we give up on this dealership and Ford altogether and go order an Acadia?
Really any help or opinions are greatly appreciated!!!
I will try to keep this short but a lot has gone on since we ordered our 301A. Our salesman quit so we got stuck with "dumb and dumber" new salesman and his boss. Their only responses are "Yep, we hope it gets here soon too." Our first delivery date got pushed back a few days. No big deal we called the people we sold our SUV to and told them sorry. They accepted that and still wanted to buy it. That day came and "dumb" said it's not here but we can use his personal company car - a fully loaded Escape. (Cool, at least they are trying right?) New delivery date is in a week. Our Explorer has already been built for a week now "on ramp 79". Three days after we picked up his "company car" they called and said they sold it and we needed to bring it in and swap them out for a different (stripped down) Escape. Ok just get us our Explorer soon please. Now 2-3 weeks later we are talking directly to "dumb and dumber's" boss who is actually pretty helpful and at least apologetic. He found out today that there was a quality control hold on it. He said it could be anything from a key fob to motor to paint not matching. He is working on finding out what was wrong and when the 4th new delivery date will be. He also told us that a customer who ordered an Explorer 2 weeks after us has already received their vehicle. Awesome.
So here is where hopefully you guys can help:
1. Do we even accept this Explorer?
2. According to some of you guys they are getting ready to make the 14's. Do we reorder and make it a 14 for the same negotiated price?
3. Do we try to make them sell us a Sport that's on their lot for close to our negotiated price?
4. Do we give up on this dealership and Ford altogether and go order an Acadia?
Really any help or opinions are greatly appreciated!!!