blwnsmoke, thank you, that helped me find the repair information for the recall: Not likely that they did the correct inspection as I observed the tech setting in the second row and working somewhere at the bottom of the driver seatback. The 2020 Explorer recall is for the second row seatback if I am reading this correctly. My third row was down so they could not have inspected the second row seatbacks. The recall appears to be for the manual recliner seats only and for the 2020 Explorer only the second row rear seats.
Instructional Tech Video:
https://players.brightcove.net/5803674275001/default_default/index.html?videoId=6078055045001
SERVICE ACTION
Before demonstrating or delivering any new in-stock vehicles involved in this recall, dealers are to inspect the manual recliner mechanism on front seats for the following vehicles and repair if necessary:
2018-2020 F-150
2018-2019 Explorer
2019-2020 Superduty, Expedition
2020 Escape
Before demonstrating or delivering any new in-stock vehicles involved in this recall, dealers are to inspect the manual recliner mechanism on rear seats for the following vehicles and repair if necessary:
2020 Explorer and Aviator
It is expected that less than 1% of vehicles will not pass the inspection, and will require part replacement. Follow repair instructions to repair any failed seat. This service must be performed on all affected vehicles at no charge to the vehicle owner.
NOTE: There will be a primary and alternate inspection procedure available. Dealers have all been shipped a Force Gauge to support the primary inspection procedure. Refer to the technical instructions for further details. Tips for Force Gauge usage are in Attachment V of this bulletin.
OVERVIEW Some of the affected vehicles may not conform to the requirements specified by Federal Motor Vehicle Safety Standard (FMVSS) No. 202a (Head Restraints) and FMVSS 207 (Seating Systems). The seatback may exhibit excessive movement, as a result of an improperly assembled recliner mechanism. This concern affects front row manual seat recliners on all vehicles listed except for the 2020 MY Explorer and Aviator, for which the issue pertains only to second row outboard seats with manual recliners.