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Ford offers free repairs to 1.4 Million Explorers - Exhaust

blwnsmoke

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I live in Hawaii, and we only got one Ford dealership. I have a 2013 Explorer, and my dealer is refusing to fix the CO. Anyone experience this situation, where they wanted to charge for the fix?

You were merged with the very first thread on the forum that goes over all of this.
 


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peterk9

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I live in Hawaii, and we only got one Ford dealership. I have a 2013 Explorer, and my dealer is refusing to fix the CO. Anyone experience this situation, where they wanted to charge for the fix?
Have you noticed the exhaust smell issue? I didn't on mine and really wasn't going to get the 'fix' done but the dealer actually suggested getting it done. Since it is offered by Ford as a free repair, I don't see how the dealer can charge you for it.

Peter
 




RhinoQuartz

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Have you noticed the exhaust smell issue? I didn't on mine and really wasn't going to get the 'fix' done but the dealer actually suggested getting it done. Since it is offered by Ford as a free repair, I don't see how the dealer can charge you for it.

Peter
17N03 expired, they might be referencing that and the dealer is being particularly obtuse about the updated recall/CSP that was sent out.
 




blwnsmoke

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17N03 expired, they might be referencing that and the dealer is being particularly obtuse about the updated recall/CSP that was sent out.

As posted on the previous page in post 274, it isnt expired.

Screenshot_20190806-202956_Adobe Acrobat.jpg
 








rusty813

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I think the dealership knows, they are just playing stupid. It is the only ford dealer on the island, and they train the employees to argue with the customer. If I were to question that the service is free. I dont know how ford allows for them to carry their name brand, when ford is all about customers.
 








blwnsmoke

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Love how they use a picture of the 2020 which has nothing to do with this.
 




bobalobabingbong

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Not to mention it came out in 2017....one post and so concerned for the family but you wait until June 2019 to take it in. Seems a bit odd to me.

Also the term ended March 31, 2019 for 11-15s and is still in effect for 16 and 17s until December 31, 2019
I just got a 16. I am going to make an appointment to check if it needs the repair! Thanks.
 




jerraz

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Exhaust smell unbearable. 2018 3.5L Limited Explorer, Do I have missing bolts? How many should I have per manifold? Sorry if a posted this twice.

IMG_3440b.png


IMG_3789b.png
 




AndrewHawks

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It starts in November.

I read TSB-044 and it is mostly filled with verifying and sealing holes/gaps, if they exist. What I’m curious about is why the TSB only applies to the NA 3.5? Is it the consensus here that it is only this engine with the exhaust odor?


This is noy a fix. Only to make u feel better. The problem is that the exhaust manifolds are cracking on the underside of the manifold on the runners. Find a scope with a light and you see it. If your car is under 80k miles. The dealer has to fix it under the emissions laws. If not. Grab a lawyer card before u go and they will fix. Mine is being replaces. Both manifolds are cracked and repair cost was 2600 but not out of my pocket. Dont fall for this seal your car up. They are fine.
 




AndrewHawks

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^ I agree. I'm going to get a CO meter just to verify but I don't smell any exhaust fumes (I know co is odorless)


Get on a on ramp and floor it up to 65 and then let off gas. Thats when your manifold will leak the most.
 




peterk9

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It is a fix meant for the rear issue. True, it does not address the exhaust intake from the front but then it's not for that problem. The leak from the front has its own thread.

Peter
 




VoltaicShock

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I noticed a smell on my 2017 Limited. Do I just call up my local dealership and say I want it fixed?
 




peterk9

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I noticed a smell on my 2017 Limited. Do I just call up my local dealership and say I want it fixed?
Exhaust or rotten egg (sulphur) smell. The later can sometimes occur under hard acceleration as well and should dissipate in a few minutes. I had the work done on my 2017 Platinum although I didn't have the issue. I had not planned on having it done but the dealer wanted to do it when I had in for routine maintenance. I suppose contacting the dealer would be the first step. Are you the original owner?

Peter
 




VoltaicShock

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Exhaust or rotten egg (sulphur) smell. The later can sometimes occur under hard acceleration as well and should dissipate in a few minutes. I had the work done on my 2017 Platinum although I didn't have the issue. I had not planned on having it done but the dealer wanted to do it when I had in for routine maintenance. I suppose contacting the dealer would be the first step. Are you the original owner?

Peter

I did smell it more under hard acceleration, but I haven't had that happen to me since I had an 87 GT Mustang. I just don't think that should happen on a newer car such as a 2017 Explorer.
 




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