Bill Burch
New Member
- Joined
- November 9, 2022
- Messages
- 3
- Reaction score
- 0
- City, State
- Ontario
- Year, Model & Trim Level
- 2013 Ford Explorer LTD
Help Help!!!!!!!!
I Need some insight, have a 2013 Explorer Ltd purchased 6 months ago nice clean car well looked after came with Sync 2 with factory navigation, Sync has been working fine, until I started looking at the ford website inserted my VIN number, and said I have an update for the sync 2, so I downloaded the update following the instructions to the letter started my car and inserted in the USB drive started out downloading for about 20 minutes then did not go any further, the message came up that the update had failed, took out the drive and Sync was frozen where it had stopped, so I disconnected the negative side of the battery for 15 minutes and reconnected and the screen came back, did a master install but here is the but NO PHONE, NO NAVIGATION, RADIO IS ON BUT CANNOT CHANGE STATION OR TURN OFF, AND THE CLIMATE WILL NOT WORK NO HEATED SEATS ECT.
have called 3 Ford dealers in my area service adviser will call back but never do.
is this Sync junk or do I have to replace or can it be reinstalled?
I Need some insight, have a 2013 Explorer Ltd purchased 6 months ago nice clean car well looked after came with Sync 2 with factory navigation, Sync has been working fine, until I started looking at the ford website inserted my VIN number, and said I have an update for the sync 2, so I downloaded the update following the instructions to the letter started my car and inserted in the USB drive started out downloading for about 20 minutes then did not go any further, the message came up that the update had failed, took out the drive and Sync was frozen where it had stopped, so I disconnected the negative side of the battery for 15 minutes and reconnected and the screen came back, did a master install but here is the but NO PHONE, NO NAVIGATION, RADIO IS ON BUT CANNOT CHANGE STATION OR TURN OFF, AND THE CLIMATE WILL NOT WORK NO HEATED SEATS ECT.
have called 3 Ford dealers in my area service adviser will call back but never do.
is this Sync junk or do I have to replace or can it be reinstalled?