New Member 2013 Explorer list of problems

[JEDIIV]

Hi All,

This forum has already saved me a lot of time and some money over the past few weeks and I appreciate it.
I had purchased a "Certified" 2013 Ford Explorer Limited about 6 months ago and also purchased the extended Ford warranty. In that time there has been MANY things go wrong for a "certified" vehicle. We love the vehicle, but need advice on how to handle these things. The dealership has been somewhat responsive, but in now way are they offering to cover everything.

1. one month after purchasing the A pillar trim came off at high speeds
2. one month after the fuel vapor sensor failed and needed to be replaced.
3. five months after the rear brakes were down to 0 and scraping metal so more than the rotors and pads needed to be replaced.
4. it was discovered during the brake replacement that the rear shocks had blown out and leaking inside the housing.
5. six months after the Collision Warning sensor is failing so the constant "Collision Warning is unavailable" alert is displayed intermittently.
6. six months after purchase the rear camera has stopped working and says it is unavailable.
7. During one of these visits it was said that the front passenger quarter panel is out of alignment and there is possible collision damage from a previous owner.

I updated the Sync software successfully, but unfortunately it did not fix the collision or rear camera.

At what point do can we claim the lemon law if possible? Should we get a lawyer?
Thanks for the advice.

JED

 

[Machine090767]

I would think that since you have an extended warranty, that claiming the vehicle is a "Lemon" might not work. You can ask a Lawyer though. Also, I believe that a vehicle has to have a certain number of engine or suspension issues in a relatively short amount of time, to be considered a "lemon" Maybe this has changed.
Good Luck and I hope the best for you.

 

[cwescapexlt4x4]

Being used, there is no "Lemon Law" as that applies to new vehicles. Now that being said, your local laws may help or escalate to Ford if the CPO is a Ford backed CPO program. Sorry for the trouble you have.

1. one month after purchasing the A pillar trim came off at high speeds (Sounds like the windshield was replaced at some point and not done correctly)
2. one month after the fuel vapor sensor failed and needed to be replaced.(How many miles on the EX?)
3. five months after the rear brakes were down to 0 and scraping metal so more than the rotors and pads needed to be replaced. (Known issue with some Explorers - again, how many miles?)
4. it was discovered during the brake replacement that the rear shocks had blown out and leaking inside the housing. (See above)
5. six months after the Collision Warning sensor is failing so the constant "Collision Warning is unavailable" alert is displayed intermittently.
6. six months after purchase the rear camera has stopped working and says it is unavailable. (Has happened on some but not widespread but typically is the actual camera that has failed)
7. During one of these visits it was said that the front passenger quarter panel is out of alignment and there is possible collision damage from a previous owner. (Was there a Carfax report on this Explorer?)