KZerman
New Member
- Joined
- July 26, 2013
- Messages
- 4
- Reaction score
- 0
- City, State
- Milwaukee, WI
- Year, Model & Trim Level
- 2011 Ford Explorer
At the age of 40, I bought my first new car. I went with the 2011 Ford Explorer for many reasons. The car is now 2-years old and I am frustrated beyond belief and disgusted.
The rear brakes started making squealing sounds and I smelled burning about 2 months ago. I contacted the dealer (Gordie Boucher Ford in Menomonee Falls, WI), took it in, was told all is well. 3 weeks later, the sound was getting worse and the brakes just did not feel right. Called the dealer again, took it back in. It was inspected, I was told all is well. 2 weeks after that, there is very clearly a problem with the brakes and I am hearing grinding. I took the car in AGAIN. This time I heard, "yes, you need new rotors and pads on your rear brakes". I am not happy. I went to a trusted mechanic and he told me that the calipers froze, which in turn trashed my rear pads and rotors. Additionally, I was told that this is such a problem with Ford calipers that there ARE NONE IN THE UNITED STATES. They are on national backorder and will not arrive until mid-September. I did not hear this from the dealer (Gordie Boucher Ford in Menomonee Falls, WI). I am disgusted.
This means that I am unable to drive my two-year old Ford Explorer with 39K miles on it for 2 months....OR I risk the lives of myself, my children and others because I cannot get my relatively new Ford Explorer serviced. Those are both very bad options.
Has anyone else run into this? (apparently many have or the entire US stock of calipers would not be depleted). I am considering a class action lawsuit, as this was not a recalled item and CLEARLY should have been as it impacts safety.
The rear brakes started making squealing sounds and I smelled burning about 2 months ago. I contacted the dealer (Gordie Boucher Ford in Menomonee Falls, WI), took it in, was told all is well. 3 weeks later, the sound was getting worse and the brakes just did not feel right. Called the dealer again, took it back in. It was inspected, I was told all is well. 2 weeks after that, there is very clearly a problem with the brakes and I am hearing grinding. I took the car in AGAIN. This time I heard, "yes, you need new rotors and pads on your rear brakes". I am not happy. I went to a trusted mechanic and he told me that the calipers froze, which in turn trashed my rear pads and rotors. Additionally, I was told that this is such a problem with Ford calipers that there ARE NONE IN THE UNITED STATES. They are on national backorder and will not arrive until mid-September. I did not hear this from the dealer (Gordie Boucher Ford in Menomonee Falls, WI). I am disgusted.
This means that I am unable to drive my two-year old Ford Explorer with 39K miles on it for 2 months....OR I risk the lives of myself, my children and others because I cannot get my relatively new Ford Explorer serviced. Those are both very bad options.
Has anyone else run into this? (apparently many have or the entire US stock of calipers would not be depleted). I am considering a class action lawsuit, as this was not a recalled item and CLEARLY should have been as it impacts safety.