lvbassist
New Member
- Joined
- April 22, 2017
- Messages
- 4
- Reaction score
- 0
- City, State
- Bethlehem, PA
- Year, Model & Trim Level
- 2017 Explorer XLT
Hi.
I am new to this site looking for some answers and help with our 2107 Ford Explorer.
The vehicle is great. But. We are having an issue with Sync.
We have the XLT trim and just plain Sync. Not Sync 3 or others.
My phone, iPhone 6s Plus, is the main phone for Sync.
When I am getting a call, Sync does not allow me to answer it from the controls on the steering wheel nor does it notify you of an incoming call.
However. Once the call is answered, it transfers over to Sync and I am hands-free.
Also. When placing a call, I can use Sync and be hands-free.
It is only the incoming calls that are an issue.
I had the same set up in our 2013 Dodge Durango that used U-Connect. Same phone. Everything else is the same and U-Connect always accepted the incoming calls....
I have checked other forums and tried the suggestions. I have deleted the phone on reinstalled and the same thing happens.
Any ideas on how to fix this? I really need Sync to accept the incoming calls.
Or. Must I go back to the dealer?
Thanks in advance.
I am new to this site looking for some answers and help with our 2107 Ford Explorer.
The vehicle is great. But. We are having an issue with Sync.
We have the XLT trim and just plain Sync. Not Sync 3 or others.
My phone, iPhone 6s Plus, is the main phone for Sync.
When I am getting a call, Sync does not allow me to answer it from the controls on the steering wheel nor does it notify you of an incoming call.
However. Once the call is answered, it transfers over to Sync and I am hands-free.
Also. When placing a call, I can use Sync and be hands-free.
It is only the incoming calls that are an issue.
I had the same set up in our 2013 Dodge Durango that used U-Connect. Same phone. Everything else is the same and U-Connect always accepted the incoming calls....
I have checked other forums and tried the suggestions. I have deleted the phone on reinstalled and the same thing happens.
Any ideas on how to fix this? I really need Sync to accept the incoming calls.
Or. Must I go back to the dealer?
Thanks in advance.