andywink, have you tried to see if it’s working for you now or have you spoken with the SYNC Support team again?
antiveg & cabman1939,
I recommend contacting SYNC Support to troubleshoot status checker concerns. They can advise if there are any known concerns or Web site updates. In case you don’t have the phone number, it’s 800-392-3673 (Option 1 then 3). Please let me know if you have any other questions.
Cory
Sync cust srvc tells me I have to have my sync reflashed at the dealer to fix this. Seems a lame way to adress this
I’m sorry that the Vehicle Health Report did not work first, but I’m glad that it’s been resolved now. I posted this in another thread but for those of your who are having the issue with SYNCMyRide.com validating your VIN, I just wanted to make sure you are waiting the full twenty-four hours since the Vehicle Health Report was run.I had to go to the dealer to re-flash to resolve the issue. The vehicle report trick did not work first.
I’m sorry that the Vehicle Health Report did not work first, but I’m glad that it’s been resolved now. I posted this in another thread but for those of your who are having the issue with SYNCMyRide.com validating your VIN, I just wanted to make sure you are waiting the full twenty-four hours since the Vehicle Health Report was run.
If you’ve already done that, I can have it researched if you send me your VIN in a private message. Thank you.
Cory
Make sure the Sync site shows your account and everything works. If not, you will likely need to get reflashed for everything to work right.We may be having the same issue. Hasn't been 24 hours since I ran the Vehicle Health Report yet. Talked with a Sync Agent via chat and it was suggested that we take the vehicle back to the dealer to flash the Sync module. Just bought the car two days ago (our first Ford).
Make sure the Sync site shows your account and everything works. If not, you will likely need to get reflashed for everything to work right.
The dealers should just to this as a matter of course in the vehicle prep. It would resolved lots of issues before the owner gets frustrated.
It’s unfortunate to hear that you’re having the same issue. Please let me know if you would like assistance for when you go to the dealer. For me to be able to help with that, please send me a private message with your VIN, approximate mileage, and dealer name.We may be having the same issue. Hasn't been 24 hours since I ran the Vehicle Health Report yet. Talked with a Sync Agent via chat and it was suggested that we take the vehicle back to the dealer to flash the Sync module. Just bought the car two days ago (our first Ford).
It’s unfortunate to hear that you’re having the same issue. Please let me know if you would like assistance for when you go to the dealer. For me to be able to help with that, please send me a private message with your VIN, approximate mileage, and dealer name.
Cory