Syncmyride.com Frustrations

[Loganfilm]

Yep. Me, too. Won't work.

Good times.

 

[gdecamp]

Yep. Me, too. Won't work.

Good times.

Ahhh...OK, just the site then, thanks!!

 

[jesscoburn]

Put me down for +1

 

[Loganfilm]

I think, because of this, I'm also unable to send addresses to the car via google maps right now.

Extra long holiday weekend for the Ford Tech guys?

Ironically, I just got a customer satisfaction comment form from the dealer...

I have a feeling my attitude isn't going to change much until they clean up the tech problems with this car. I would have a hard time recommending the new Explorer to anyone until that happens.

 

[My11thFord]

Another with Syncmyride problems

First encountered this new problem on Syncmyride.com over the weekend and it continues today. A call to the Sync group at Ford Customer Service got a "We know we have a problem, but this does not appear to be part of the earlier (mystically fixed) failure to validate VIN numbers on the web site. The representative said they did not know when it would be fixed.

I told the rep. it would be nice and a much better PR with the public it they would simply acknowledge that there was a known error and they were working to fix it.

 

[Loganfilm]

Still not working....

 

[FordService]

Getting this when I try to log in on syncmyride.com, this started yesterday...anyone else?


Error

"Our system is unable to retrieve your vehicle's information. Please try again later."

I wanted to verify in this thread as well that this issue with the website is a known concern and the SYNC web support team has been looking into fixing it. I will be checking to see if there is an ETA yet on getting this resolved.

Cory

 

[FordService]

I think, because of this, I'm also unable to send addresses to the car via google maps right now.

Extra long holiday weekend for the Ford Tech guys?

Ironically, I just got a customer satisfaction comment form from the dealer...

I have a feeling my attitude isn't going to change much until they clean up the tech problems with this car. I would have a hard time recommending the new Explorer to anyone until that happens.

I will look into those issues as well for you as I’m reviewing the details you messaged me. I guarantee the SYNC web support team is working very hard to patch this up. Thank you so much for your patience.

Cory

 

[FordService]

First encountered this new problem on Syncmyride.com over the weekend and it continues today. A call to the Sync group at Ford Customer Service got a "We know we have a problem, but this does not appear to be part of the earlier (mystically fixed) failure to validate VIN numbers on the web site. The representative said they did not know when it would be fixed.

I told the rep. it would be nice and a much better PR with the public it they would simply acknowledge that there was a known error and they were working to fix it.

I agree that it’s effective to be told that there is a known issue and that it is being worked on. I was just advised that from an early test that it seems the issue is resolved but I recommend checking yourself before any official announcement is made.

Cory

 

[FordService]

Still not working....

I recommend checking to see if the issue was resolved for you yet. I’ll keep an eye out for any new information to completely verify it, but I believe it should be fixed by sometime today. As always, if I hear anything new, I post the update here.

Cory