Tire Pressure Monitoring System TPMS

[mike1943]

My 2005 Ford Explorer XLT has been at the FORD dealer for nearly a week to replace 2 valve stems with the TPMS sensors. They cant seem to "train" the sensors to communicate with the system.

They have replaced the sensors, replaced the module controlling the sensors, and they are telling me now that they need to go to another dealership who has the "machine/software" to complete the training job. The excuse being that their software is new and doesnt go back that far [i.e. all the way back to 2005]. They have already charged me $368. for the two valve stems and the training. Do any of this make sense??

 

[fireball 440]

They don't know what they are doing and are making excuses. They flat out lied about their software not working on 2005 vehicles.

 

[Number4]

I love all the posts that expose Ford 'techs' guessing at problems.

Only pay for what the problem is. If they replace parts that aren't bad, that's on them. Or they can put the old components back. Request any of the old parts they take off.
Don't pay to have your vehicle transferred.
If they took on the job, it's on them. If in the end they can't fix it. Then you shouldn't pay anything. Even for parts they put on.

Don't buy their lies!!!!! It's human nature to cover up and make excuses.