Tom's Ford (Keyport NJ)- disgusting

[cnsheets]

Thats like them plugging in their diagnostic tools to trouble shoot a burnt out tail light bulb and saying no codes found and pushing you out the door without simply looking at the damn tail light to begin with.......

 

[vig1116]

Thats like them plugging in their diagnostic tools to trouble shoot a burnt out tail light bulb and saying no codes found and pushing you out the door without simply looking at the damn tail light to begin with.......

That's exactly what i was saying, except i was using the analogy of the radio not working....

 

[sciond]

you can fix a shifter....
but you can't fix stupid

 

[vig1116]

you can fix a shifter....
but you can't fix stupid

i hope you mean they're stupid and not me... :shifty_ey


l have a question for those of you still following this thread. Do the dealers get pissed when we get Ford customer service involved?? i ask because i gave the dealer bad feedback on dealerrater.com and the person i had the problem with responded with this:

Thank you for the feedback on dealer rater. Obviously no one likes to hear negative but I agree that handling your situation was not done in a professional manner by myself or my Tom's Ford Team.

We have been trying to learn how to work with customers when there is Ford intervention but I guess we have a lot to still learn. Having a third party making decisions on our behalf makes our jobs difficult at times.

I wish you the best in getting your concerns resolved and trouble free ownership in the future.

Sincerely,
xxxxxxxxx

Now i know in his response he has to be nice and he may not have wanted to write what he did, but the fact that he brought up Ford being involved struck me as odd.... Thoughts???

 

[Dr Plastic]

cnsheets...I had just that happen to my VW Passat W8

I told them I had a burned out bulb that melted the socket....I found it the day before when I smelled something burned. They said they couldn't find the problem. Right there in the service bay I reached down inside and produced the scorched and melted socket....I luv making service techs look like jackasses!

 

[vig1116]

cnsheets...I had just that happen to my VW Passat W8

I told them I had a burned out bulb that melted the socket....I found it the day before when I smelled something burned. They said they couldn't find the problem. Right there in the service bay I reached down inside and produced the scorched and melted socket....I luv making service techs look like jackasses!

but how did they replace it if the diagnostic computer said nothing was wrong?? :scratch: lmao at least i know it's not just me that goes through this..

 

[JohnnyO]

Thats like them plugging in their diagnostic tools to trouble shoot a burnt out tail light bulb and saying no codes found and pushing you out the door without simply looking at the damn tail light to begin with.......

I've been out of the car business for 25 years so I can't say for sure if this is the case here, but the dealer has to properly document a problem to get reimbursed by the manufacturer for warranty work so that they aren't tempted to make up stuff and bill the manufacturer for bogus repairs (which used to happen). It is possible they were trying to get more documentation for Ford so that they would get paid. It is also possible that they are simply douchebags. The Ford dealer I used to go to, since closed, was good for not fixing problems on warranty but magically being able to instantly fix them once off of warranty when I was paying my own money. I could be wrong but I'm thinking that they made more money from cash-paying customers than they did on reimbursements from Ford. Just a guess.

 

[jamers99]

Hey Vig,

Sorry I didn't read your whole post but I had the same problem 2011 Explorer Limited. Did you get your problem fixed? My local Ford service department fixed the problem on the first try. It was some type of contact sensor issue when the car was put into park that caused it not to register. Would you like me to get the exact part details?

 

[vig1116]

Hey Vig,

Sorry I didn't read your whole post but I had the same problem 2011 Explorer Limited. Did you get your problem fixed? My local Ford service department fixed the problem on the first try. It was some type of contact sensor issue when the car was put into park that caused it not to register. Would you like me to get the exact part details?

could you please? The new dealer supposedly ordered a new shifter, but not exactly sure how true that is. If you can get me exactly what they did for you i'll make sure that's part of whatever they are going to try to fix mine. Thanks!!

 

[jamers99]

Ok, I'll find out for you on Monday.

 

[vig1116]

Great, thank you!

 

[cnsheets]

but the dealer has to properly document a problem to get reimbursed by the manufacturer for warranty work so that they aren't tempted to make up stuff and bill the manufacturer for bogus repairs (which used to happen).

How about a dealership that ruins perfectly good parts (parts that we not even part of the work initially being performed) due to their own stupidness and carelessness, then has to replace those parts, and bills it to Ford as warranty work due to "manufacturer defect" of the part. Example....they put a whole in the headliner trying to clean off a mess they made, then had to replace the headliner and filed it as warranty due to manufacturer defect. Can you say warranty fraud?

 

[vig1116]

but the dealer has to properly document a problem to get reimbursed by the manufacturer for warranty work so that they aren't tempted to make up stuff and bill the manufacturer for bogus repairs (which used to happen). It is possible they were trying to get more documentation for Ford so that they would get paid.

Yes, i understand they have to make sure the part is definitely broken. I would think that they would have found that out before the THIRD time i came to the shop. Well, they didn't, so i took it upon myself to find out the problem, and after talking to several people on this forum knew it had to be the shifter. After 5 minutes of playing, i found the problem. Made another appointment to show them directly, and they STILL wanted to do more tests!! My problem is i think i'm being nice by saying OK to whatever they wanted to do instead of insisting they get me out of this lease and into another one with a car that works. A family member works for another ford dealer, but far away and she said by this point they would have gotten me into another vehicle. I should have sought her advice earlier, but wanted to do this on my own cause i thought it was a simple matter......

 

[jamers99]

Here's what my local Ford Service Dept told me. They called the Ford Tech Hotline to report the issue and the Hotline folks were familiar with the issue. It's a known issue in the Explorer and Edge apparently. They said it was an issue with the wiring. Specifically circuit # CET52. In my case the wire's pin was loose and had to be reseated.

In your case the wire could be loose like mine was or it might be shorting or damaged. In any case that particular wire is the cause the of Sensor inicating the vehicle is not in park when it really is.

Good luck.

 

[vig1116]

jamers99, like i said in my PM, i can't thank you enough for going out of your way to find this info out for me!! I guarantee you that with this new info and a specific circuit to tell them to check, this will be fixed right away! Thank you!!

 

[jamers99]

I got this e-mail from my Service Dept this morning. It's a little more descriptive.

This issue indicates that the IC thinks the ignition is off and is looking for the park detect input from the shifter on circuit CET52. If the engine is still running, this indicates that the IC is receiving the wrong network message from the SJB for ignition switch position.

If this issue is present when the vehicle is shut off but the IC is displaying the message even when the shifter is in park, refer to cell 37-1 of the wiring diagrams. The shifter grounds the circuit whenever the transmission is shifted to Park. If the circuit is open or the switch internal to the shifter is faulty, the IC will not see the correct input.

Jiggle the shifter when the concern is present to see if the message goes away. If it does, replace the shifter. If not, remove the IC and check pin 7 for ground. If no ground is present, trace the circuit and repair the open or replace the shifter as necessary. If ground is present, check for pinfit at the IC using the appropriate flex probe. If pinfit is good, reconnect and retest. If the message is still present, suspect and internal fault in the IC itself.

 

[vig1116]

WOW! I couldn't have prayed for better results from this forum!! It's amazing i got this info from another customer, yet the dealer and Ford techs i'm dealing with have tried 3 seperate times and always just want to hook recording devices up and diagnostic devices up when they have failed to produce the problem 3 times already... THANK YOU JAMERS99!! I'm going to forward this info to the Ford rep now.

 

[davlee88]

you should also post it on ford facebook and ford social site.

 

[vig1116]

So i got a call from one of the principals of the dealership and wanted to see if this situation could be resolved. I said another dealer was going to fix the car and as far as i'm concerned from his service manager, i am no longer welcome in their establishment nor is my business welcome. Since that was said i would never feel comfortable going back to their dealership. He let me explain what my side of the story was and his questions were towards how Ford got involved and why they recommended them instead of my original dealer... So basically they are all concerned about Ford being involved, not how a customer was treated. That may just be how i took it, but thats what it felt like from his questions.... More disgusted as the story goes on... I can't wait for this lease to be up.

 

[vig1116]

So Erika from FCS called yesterday and said the part is at the new dealer and I'm scheduled for Monday, and thanks to jamers99 she forwarded the procedure to the service manager and we should be good to go on Monday!!