wifes2011xlt
Well-Known Member
- Joined
- February 11, 2014
- Messages
- 390
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- City, State
- IL/WI border
- Year, Model & Trim Level
- 2015 Limited (wife's)
WHOA, WHOA, WHOA! We need to back up the whole fuel economy debate here and re-examine my thread. The title is "What to expect from Ford". My intent was, and is, to let people know what to expect when they have an issue that the dealer can't/won't resolve and the Ford Customer Service Rep can't resolve so you try to go "up the ladder" as I did. Whether or not you agree with my complaint is not the point.
I used my complaint only as an example. The issue has already been discussed on a thread about poor fuel economy in the Ecoboost Explorer.
What I'd like to know is if anyone else has ever taken a complaint beyond the Ford Customer Service Rep level (real people with whom you can have a phone &/or email conversation) to the Ford Consumer Affairs Dept. and perhaps up further to the Ford Executive Liaison Office, both of which require, and only allow, snail-mail communications. From my experience and perspective, I doubt anything ever happens to reach resolution or satisfaction from either.
Right, but the point being driven home here is that you don't really have an issue. If you don't have an issue, then Ford, and frankly any auto maker, IMO, is treating your complaint with the appropriate level of due diligence, which in this case, seems to be not much more than snail mail communications in the form of boilerplate letters. That is already what I personally would have expected even before you made your post. So, to be frank, I don't think your complaint is a good example of how Ford would respond to a valid complaint.
What I'd really like is for our Explorer to deliver on the promise of "Best in Class Fuel Economy" as advertised. I seriously doubt that would happen.
A real conversation with a Ford Executive Liaison is what I want now, and where the conversation goes would be up to the two of us.
"Best in class x.." aren't anything more than marketing badges, IMO. I personally have never held them out to be promises. Has Ford (I'm asking seriously, you might be onto something)?