gavgav
New Member
- Joined
- February 28, 2010
- Messages
- 2
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- Year, Model & Trim Level
- Explorer 2002
They are lying to you when they say they have never heard of this. It's a VERY common problem.
Ford does not sell the little metal piece that breaks - the only way to fix it is to replace the entire steering column, which they will happily charge you $1200 for.
They won't issue a recall because they're much happier charging you $1200 for a new steering column.
If I understood this thread correctly, I had the same problem in July 2008 on my Explorer XLT 2002. The mechanic said that was the 4th case of the kind.
I was stuck with this for a while but finally found a metal workshop and they made me this broken detail for $150 which is rather expensive for that simple piece, but it's better than to buy a new steering column for $1200.
You cannot repair that thing, it's made out of silicone-aluminium alloy which is frail and will very soon break again if welded. You have to make a new one. In my case they made it from a solid rust-proof steel, I think it will be intact long after entire car turns into dust.
One thing I want to say, though. You do not need an evacuator if you have this problem. As you can see on the first photo (I made red arrows there), this thing rotates and thus moves another thing. You cannot rotate it when it's broken even with a pliers - it's too tough, but actually you can move that another thing with your fingers. You have to grip it by the bottom part (which is not visible on the photo) where it connects to another part and push it forward or pull it backward depending on what gear you wish to set. It's a bit tough too, but quite movable by fingers. I was riding thus for a couple of weeks untill a new part was made. Regretably I found that out also AFTER I got my car towed to the mechanic.
You need to take off the cover, though. A screwdriver is enough for this.
I'm sorry for any mistakes I've made, English is not my native and mechanics is not my field of expertise.