Murphy9270
New Member
- Joined
- October 29, 2015
- Messages
- 5
- Reaction score
- 0
- City, State
- South Fulton TN
- Year, Model & Trim Level
- 2016
I ordered a 2016 Ford Explorer with the white platinum paint on July 3rd from Union City Ford in Union City,TN. On Oct 12th it came in and I picked it up on the 13th. When I got the Explorer home I Immediately noticed a spot on the rear passenger door. It looked as if it had a piece of weld splatter on it that was painted over then popped off. You could tell where someone had tried to fix it or rubbed on it. I took it back to the dealer they tried to get the spot out but couldn't. Then we noticed a scratch above the spot that is under the clear coat it looks like something brushed against the pearl paint and wiped it off just leaving the white paint. The dealer says they will get with Ford this has been 2 weeks and still no response. I told them when they took pics to send to Ford that painting the explorer was not an option because I ordered a new car not a repaired one. I have called ford customer service which was an absolute JOKE the guy told me that it was between me and the dealer that there was nothing ford could do. When I asked for a number to talk to someone else I was given an address so I could write a letter . I asked for his supervisor and was told I could not talk to him. I am very dissapointed with Ford I paid almost 42,000 with taxes for a new car and have been treated like crap. In the back of the owners manual it states that customer satisfaction is our #1 goal that is a lie and needs to be removed. Also I don't see how this is a dealership problem since they are not the ones that painted the explorer. All I can say is buyer beware ford would not stand behind a car that had 25 miles on it what do you think they will do if you have any other problems.