Search results

Hey Pelman I received your private message, and answered it. Check it out. Hey 613GT500 and Lostinmacungie, Let me lend a hand. Do you also own a 2016 Ford Explorer? Can you send me a private message with your VIN, registered name on the vehicle, and the name of the dealership? I will check...

I asked around, and no one can give me the stats you guys are asking for :dunno:. But if anyone needs a hand, I can see if any resources are available to help. Simply send me a private message with your VIN, odometer reading, full name, phone number, and servicing dealer. Thank you! Mathieu

Hi Sixonemale, I just reached out to K_Redmond via PM. In regards to the requested stats . That's a tall order, I'll look into it bu not sure if I can get those numbers. Thanks, Mathieu :aerostar:

I'll be glad to, I just need the VINs in order to look up recalls/TSBs since some are vehicle/plant specific. Thanks, Mathieu :aerostar:

Allow me to lend a hand, K_Redmond. Please PM your VIN and current odometer reading; I'll investigate your VIN and see if any recall is attached. Kwasi

Hi sgs13explorer, Send me a private message with your VIN, odometer reading, full name; I'll see if there are any outstanding recalls/TSB's available for your Explorer. Thanks, Mathieu

Thank you for you loyalty to Ford, modit. We really value your business. Have a great day. Kwasi

I'm happy to look into your concern further, Transeto. What's the odometer reading of your 2012 Explorer? Please pass it on, and I'll see which resources are available. Kwasi

Hi Jacquie! Thanks for the kind words :) :thumbsup: Just performing my duty! :salute: Enjoy the Explorer! We'll be here if you need anything. Have a nice day, Mathieu

Hey awmenard, Have you considered seeking a second opinion at another dealer in your area? You can locate dealerships here. Let me know the year and current odometer reading on your Explorer Limited, and I'll see how to best assist. Mariel

You're welcome, Mark! I see that you've reached out via PM and I'll get back to you there. We're happy to help! :thumbsup: Mariel

Hey Mark, I recommend taking your Explorer Sport to the dealer to get this checked out. I'll see how to best assist on my end. Please send over a PM with your current odometer reading and VIN. Mariel

Hey cdnpont, Has your Explorer been to the dealer for inspection? Fill me in on the details, including model year; I'll see how to help. Mariel

Thanks for the latest, sticks99ca. I see that you reached out via private message and I'll get back to you there shortly. Mariel

Welcome to the forum, sticks99ca! I'm the Ford Service Canada rep and I'm here to help. :can: We appreciate your loyalty to Ford. I'll escalate this to your regional customer service manager, who will work with the dealer for a resolution. Please send me a private message with the VIN...

Hey xxboarderxx,. I apologize for not getting to this earlier. I'll send this over to your regional customer service manager, who will work with the dealer for a resolution. Please send me a private message with your full name, VIN, dealer, and best daytime phone number. Mariel

Are you experiencing these issues now, Obreezevic? Please fill me in with some details, including current symptoms and an up-to-date odometer reading; I'm happy to help however I can. Brittany

Thanks for reaching out, xxboarderxx. What's your current odometer reading? I'm happy to research any available options with this information. Brittany

I replied to your PM, Mishtar. Please check your inbox. Kwasi

I'm happy to get your customer service manager to help further, Mishtar. Please PM your VIN, full name, daytime phone number, and dealer info. Kwasi

Thank you for reaching out, Jman13. Have you contacted your dealer? What's the odometer reading? Please send it over; I'll see how to help. Kwasi

Let's get the burning smell under control, gypsy321. Please PM your VIN, odometer reading, full name, daytime phone number, and preferred dealer info; I'll loop in your regional customer service manager. Kwasi

I've escalated your concern to the regional customer service manager, angeloti. Please check your PMs for more updates. Have a great weekend. :) Kwasi

Eureka, invertedzero. Please check your PMs for more updates. Kwasi

Insightful question, invertedzero. :) I'm looking into it and will keep you posted soon. Please hang tight. Kwasi

We value your business, angeloti. Please PM me your VIN, registered name on the vehicle, daytime phone number, and preferred dealer info; I'll loop in your regional customer service manager. In the meantime, try booking an appointment with your preferred dealer. Allow me to document your...

Welcome to the forum, 96sherm. Please PM your VIN, registered name on the vehicle, daytime phone number, and dealer info; I'll loop in your regional customer service manager. Kwasi

Allow me to help, sumzxr7. What's the odometer reading? Please send it over; I'll see what resources are available. Kwasi

Welcome to the forum, Snokite. What’s the current odometer reading? Please send it over; I’ll check the available resources. Kwasi

I'm happy you've pinpointed the anomaly, Imprezala; I suggest sharing it with your dealer. Pass on the odometer reading; I'll check the available resources. Kwasi

Thank you for the info, hpad06. I suggest booking an appointment with your preferred dealer. Let me know if you need help locating the nearest. Also, PM me your VIN, full name, phone number, booking arrangements, and dealer info; I'll escalate your concern to the regional customer service...

Let's look into that bi-annual occurrence, hpad06. Has it happened recently? Please pass on the odometer reading; I'll see how to help. Kwasi

I can get your concern looked into, trooper44. PM your VIN, full name, odometer reading, phone number, and preferred dealer info; I'll loop in your regional customer service manager. Also, I suggest booking an appointment with your dealer at your earliest convenience. Kwasi

Hey machine4321, when did you notice your key isn't working? Send over this info along with the year, current odom reading, and preferred dealer; I'll see how to assist. Nikki Ford Service CA

Hi hpad06, Have you contacted your dealer about this? Send over the current odometer reading; I'll do some research on my end. Nikki Ford Service CA

Allow me to help, jimbertrand514. Please PM your VIN, odometer reading, full name, daytime phone number, and dealer info; I'll scoop up the best next steps. Kwasi

Hey lukesimmons, Thanks for these details. Please send me a private message with your full name, phone number, VIN, and dealer; I'll have your customer service manager look it over. Nikki Ford Service CA

I'm happy to help, Iceracer. I suggest booking an appointment with your dealer at your earliest convenience. Also, PM me the VIN, odometer reading, full name, phone number, dealer info, and booking arrangements; I'll loop in your regional customer service manager. Kwasi

Congratulations on your new 2014 Explorer, jimbertrand514. I’m happy to loop in your customer service manager for assistance. Please PM me your VIN, full name, daytime telephone number, booking arrangements, and servicing dealer info. Kwasi

Thank you for the updates, MatthewJordan. I am not well-versed into the technical aspects of your vehicle. However, I can escalate your concern to the regional customer service manager to assist further; please PM me your VIN, full name, daytime phone number, and dealer info. Kwasi