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  1. FordServiceCA

    Creaking mirror on drivers side and Ford in denial

    Hey Pelman I received your private message, and answered it. Check it out. Hey 613GT500 and Lostinmacungie, Let me lend a hand. Do you also own a 2016 Ford Explorer? Can you send me a private message with your VIN, registered name on the vehicle, and the name of the dealership? I will check...
  2. FordServiceCA

    Water pump failure leads to dead engine

    I asked around, and no one can give me the stats you guys are asking for :dunno:. But if anyone needs a hand, I can see if any resources are available to help. Simply send me a private message with your VIN, odometer reading, full name, phone number, and servicing dealer. Thank you! Mathieu
  3. FordServiceCA

    Water pump failure leads to dead engine

    Hi Sixonemale, I just reached out to K_Redmond via PM. In regards to the requested stats . That's a tall order, I'll look into it bu not sure if I can get those numbers. Thanks, Mathieu :aerostar:
  4. FordServiceCA

    Water pump failure leads to dead engine

    I'll be glad to, I just need the VINs in order to look up recalls/TSBs since some are vehicle/plant specific. Thanks, Mathieu :aerostar:
  5. FordServiceCA

    Water pump failure leads to dead engine

    Allow me to lend a hand, K_Redmond. Please PM your VIN and current odometer reading; I'll investigate your VIN and see if any recall is attached. Kwasi
  6. FordServiceCA

    advance trac warning

    Hi sgs13explorer, Send me a private message with your VIN, odometer reading, full name; I'll see if there are any outstanding recalls/TSB's available for your Explorer. Thanks, Mathieu
  7. FordServiceCA

    Backup camera

    Thank you for you loyalty to Ford, modit. We really value your business. Have a great day. Kwasi
  8. FordServiceCA

    Backup camera

    I'm happy to look into your concern further, Transeto. What's the odometer reading of your 2012 Explorer? Please pass it on, and I'll see which resources are available. Kwasi
  9. FordServiceCA

    The Ford order/build/deliver timeline.

    Hi Jacquie! Thanks for the kind words :) :thumbsup: Just performing my duty! :salute: Enjoy the Explorer! We'll be here if you need anything. Have a nice day, Mathieu
  10. FordServiceCA

    Weird noise

    Hey awmenard, Have you considered seeking a second opinion at another dealer in your area? You can locate dealerships here. Let me know the year and current odometer reading on your Explorer Limited, and I'll see how to best assist. Mariel
  11. FordServiceCA

    Squeaking / Squealing Brakes

    You're welcome, Mark! I see that you've reached out via PM and I'll get back to you there. We're happy to help! :thumbsup: Mariel
  12. FordServiceCA

    Front Bumper Fit Issue

    Hey Mark, I recommend taking your Explorer Sport to the dealer to get this checked out. I'll see how to best assist on my end. Please send over a PM with your current odometer reading and VIN. Mariel
  13. FordServiceCA

    Squeaking / Squealing Brakes

    Hey cdnpont, Has your Explorer been to the dealer for inspection? Fill me in on the details, including model year; I'll see how to help. Mariel
  14. FordServiceCA

    Brake caliper seized

    Thanks for the latest, sticks99ca. I see that you reached out via private message and I'll get back to you there shortly. Mariel
  15. FordServiceCA

    Brake caliper seized

    Welcome to the forum, sticks99ca! I'm the Ford Service Canada rep and I'm here to help. :can: We appreciate your loyalty to Ford. I'll escalate this to your regional customer service manager, who will work with the dealer for a resolution. Please send me a private message with the VIN...
  16. FordServiceCA

    Rattling Noise from Pillar/Passenger Door??

    Hey xxboarderxx,. I apologize for not getting to this earlier. I'll send this over to your regional customer service manager, who will work with the dealer for a resolution. Please send me a private message with your full name, VIN, dealer, and best daytime phone number. Mariel
  17. FordServiceCA

    Is an Extended warranty (ESP) worth it?

    Are you experiencing these issues now, Obreezevic? Please fill me in with some details, including current symptoms and an up-to-date odometer reading; I'm happy to help however I can. Brittany
  18. FordServiceCA

    Rattling Noise from Pillar/Passenger Door??

    Thanks for reaching out, xxboarderxx. What's your current odometer reading? I'm happy to research any available options with this information. Brittany
  19. FordServiceCA

    Paint Issues - Non Hood

    I replied to your PM, Mishtar. Please check your inbox. Kwasi
  20. FordServiceCA

    Failed water pump and engine fans

    I'm happy to get your customer service manager to help further, Mishtar. Please PM your VIN, full name, daytime phone number, and dealer info. Kwasi
  21. FordServiceCA

    orange spots all over

    Thank you for reaching out, Jman13. Have you contacted your dealer? What's the odometer reading? Please send it over; I'll see how to help. Kwasi
  22. FordServiceCA

    Bad or Burnt Exhaust smell in cabin during hard acceleration.

    Let's get the burning smell under control, gypsy321. Please PM your VIN, odometer reading, full name, daytime phone number, and preferred dealer info; I'll loop in your regional customer service manager. Kwasi
  23. FordServiceCA

    Front Strut Bearings (2) Replaced

    I've escalated your concern to the regional customer service manager, angeloti. Please check your PMs for more updates. Have a great weekend. :) Kwasi
  24. FordServiceCA

    XLT / Sport Appearance Package

    Eureka, invertedzero. Please check your PMs for more updates. Kwasi
  25. FordServiceCA

    XLT / Sport Appearance Package

    Insightful question, invertedzero. :) I'm looking into it and will keep you posted soon. Please hang tight. Kwasi
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