PABear
New Member
- Joined
- September 14, 2005
- Messages
- 4
- Reaction score
- 0
- City, State
- Pennsylvania
- Year, Model & Trim Level
- 2003 XLS
Hi All,
(I think I posted this in the wrong forum before)
I'm seeking some advice regarding my 2003 Explorer Brake rotors. I've owned this SUV since new, about 3 years now, and it has 28500 miles and "lightly driven" - No off-roading, towing or heavy braking.
In the last 2 years I've had my front rotors changed 3 times and rears once. I experience a shake and vibration when they are close to be changed. Each time they have been covered under warranty. However, my concern is that my warranty is about to run out in a month. My last rotor change was yesterday (fronts).
I've only had this serviced at the dealer I bought it from and never anywhere else. Each time I'm told that the rotors are warped and need replacing - "don't worry its covered under warranty." I've asked each time why are they in need of replacing so early and they seem to want to point the blame all kinds of factors, me (my driving habits), using brake covers (never), using wheel cleaner (never), towing (never), other drivers (next to never), weather, steep roads... I could go on.
Now I face a situation where I will be out of warranty and looking at changing these out of pocket. Based on the past performance I can only expect to change these twice a year.
Ford Customer Service wasn't helpful, they refer to written warranty and pass it to the dealer. The Service Manager just lists reasons why they could go bad. When I asked specifically how many Explorers like this are having the same problem, he dodges the question. I can't imagine other owers coming in as often to have the rotors changed this often and not be upset about it.
My two options I see now are replace the rotors with aftermarkets next time they fail, or try and sell it off and go through that nonsense.
Aside from these problems, I've had the Liftgate replaced (cracked), the front hood repainted (pealed off paint and began to rust), and The ABS sensor replaced 3 times.
I'd really like to hear some experiences and opinions. My Searching on the internet has led me with few experiences to draw some conculsions from.
(I think I posted this in the wrong forum before)
I'm seeking some advice regarding my 2003 Explorer Brake rotors. I've owned this SUV since new, about 3 years now, and it has 28500 miles and "lightly driven" - No off-roading, towing or heavy braking.
In the last 2 years I've had my front rotors changed 3 times and rears once. I experience a shake and vibration when they are close to be changed. Each time they have been covered under warranty. However, my concern is that my warranty is about to run out in a month. My last rotor change was yesterday (fronts).
I've only had this serviced at the dealer I bought it from and never anywhere else. Each time I'm told that the rotors are warped and need replacing - "don't worry its covered under warranty." I've asked each time why are they in need of replacing so early and they seem to want to point the blame all kinds of factors, me (my driving habits), using brake covers (never), using wheel cleaner (never), towing (never), other drivers (next to never), weather, steep roads... I could go on.
Now I face a situation where I will be out of warranty and looking at changing these out of pocket. Based on the past performance I can only expect to change these twice a year.
Ford Customer Service wasn't helpful, they refer to written warranty and pass it to the dealer. The Service Manager just lists reasons why they could go bad. When I asked specifically how many Explorers like this are having the same problem, he dodges the question. I can't imagine other owers coming in as often to have the rotors changed this often and not be upset about it.
My two options I see now are replace the rotors with aftermarkets next time they fail, or try and sell it off and go through that nonsense.
Aside from these problems, I've had the Liftgate replaced (cracked), the front hood repainted (pealed off paint and began to rust), and The ABS sensor replaced 3 times.
I'd really like to hear some experiences and opinions. My Searching on the internet has led me with few experiences to draw some conculsions from.