firefrog
New Member
- Joined
- August 24, 2014
- Messages
- 8
- Reaction score
- 0
- City, State
- San Francisco Bay Area
- Year, Model & Trim Level
- 2015 Explorer Sport
This was my first ever Ford purchase. I am still undecided if it will be my last.
On Friday I never drove it off the lot because as the salesman was doing the walk through on the vehicle with me and my wife, the dealer was unable to lock the driver's door. All the other locks would work, but not the driver's door.
I said, I can't drive this home. It does not lock!!! He was trying to tell me that it was probably a loose connection. Keep in mind, this was at 8pm on Friday night after spending several hours at the dealer doing all the paperwork and financing, etc. We were ready to drive the thing off the lot.
And then boom, the fricken brand new car with 29 miles on it, refuses to lock the driver's door.
Do you have any idea what a huge let down that was? You get built up to spend $50k on a brand new truck and get ready to drive off and the thing did not move from where the dealer parked it to give us the tour of the features.
So this was Friday. My wife and I left the dealer and were totally deflated.
Now the entire drive home my wife is telling me how I can't trust FORD quality and I shouldn't get the car. I mean, if something as basic as the car door lock is not "connected" what is to say something else more important is going to fail? I have driven it maybe 5 miles on a test drive?
What is the quality control on the Ford Explorer Sport? Are these kinds of things par for the course with FORD?
I don't want to buy a $50k lemon.
So I get a call from the dealer today (Saturday) telling me that they have to order the part and it won't be ready until Tuesday and most likely Weds.
This scares me. Now I am explaining to my family, my dad, everyone who knew I was getting a new car, that "oh, we didn't get it because the door did not lock". It should be ready next week sometime. It is a total buzz killer and has left a bad taste in my mounth.
I told the sales guy that, he would be just as disappointed as I am. How can I trust the product, if a brand new car has something so basic not functioning while it is still on the dealer's lot?
Now they obviously need to tear into the door panel and fix the electronic lock mechanism to the point that they are ordering a new part. This scares me that now a whole bunch of things are going to be loose in the door. I know enough about door panels to know that once you open them, all the clips and connectors break, or loosen up.
Am I overreacting? What would you do?
The dealer told me that they understand if I don't want too take delivery of this particular vehicle.
I will never live it down with my wife if we have constant problems with it, even if things are covered by warranty.
I told the dealer it is not helping my confidence in the brand. I have nothing against Ford in the past. This has just shaken my confidence now that I just committed to $50+ vehicle.
Should I walk away from this particular vehicle and try another Sport?
Should I let them fix it and demand that they give me an extended service plan to ease my mind?
What would you do in this situation?
I really wanted to love the sport. I just don't want to deal with a lemon and an "I told you so" from the wifey.
Thanks for your input.
Regards,
Michael
On Friday I never drove it off the lot because as the salesman was doing the walk through on the vehicle with me and my wife, the dealer was unable to lock the driver's door. All the other locks would work, but not the driver's door.
I said, I can't drive this home. It does not lock!!! He was trying to tell me that it was probably a loose connection. Keep in mind, this was at 8pm on Friday night after spending several hours at the dealer doing all the paperwork and financing, etc. We were ready to drive the thing off the lot.
And then boom, the fricken brand new car with 29 miles on it, refuses to lock the driver's door.
Do you have any idea what a huge let down that was? You get built up to spend $50k on a brand new truck and get ready to drive off and the thing did not move from where the dealer parked it to give us the tour of the features.
So this was Friday. My wife and I left the dealer and were totally deflated.
Now the entire drive home my wife is telling me how I can't trust FORD quality and I shouldn't get the car. I mean, if something as basic as the car door lock is not "connected" what is to say something else more important is going to fail? I have driven it maybe 5 miles on a test drive?
What is the quality control on the Ford Explorer Sport? Are these kinds of things par for the course with FORD?
I don't want to buy a $50k lemon.
So I get a call from the dealer today (Saturday) telling me that they have to order the part and it won't be ready until Tuesday and most likely Weds.
This scares me. Now I am explaining to my family, my dad, everyone who knew I was getting a new car, that "oh, we didn't get it because the door did not lock". It should be ready next week sometime. It is a total buzz killer and has left a bad taste in my mounth.
I told the sales guy that, he would be just as disappointed as I am. How can I trust the product, if a brand new car has something so basic not functioning while it is still on the dealer's lot?
Now they obviously need to tear into the door panel and fix the electronic lock mechanism to the point that they are ordering a new part. This scares me that now a whole bunch of things are going to be loose in the door. I know enough about door panels to know that once you open them, all the clips and connectors break, or loosen up.
Am I overreacting? What would you do?
The dealer told me that they understand if I don't want too take delivery of this particular vehicle.
I will never live it down with my wife if we have constant problems with it, even if things are covered by warranty.
I told the dealer it is not helping my confidence in the brand. I have nothing against Ford in the past. This has just shaken my confidence now that I just committed to $50+ vehicle.
Should I walk away from this particular vehicle and try another Sport?
Should I let them fix it and demand that they give me an extended service plan to ease my mind?
What would you do in this situation?
I really wanted to love the sport. I just don't want to deal with a lemon and an "I told you so" from the wifey.
Thanks for your input.
Regards,
Michael