Kevin Varnes
Member
- Joined
- October 21, 2000
- Messages
- 16
- Reaction score
- 10
- City, State
- Grand Rapids, MI
- Year, Model & Trim Level
- 2002 Ford Explorer
Working on a 2014 PIU 3.5 EcoBoost for a friend at work. Original alternator failed August 2023. Got a lifetime warranty (more on that later) alternator from NAPA. I've always had decent luck with their parts. Put it in and it was good....until about a week ago. It felt like the rear bearing was very loose and it was not charging. Pulled it out and swapped it for a new one at NAPA. Installed the new one. It was charging, but the voltage output was jumping all over the place. It was bad enough that the lights would pulse dim-bright-dim-bright. No charging system error on the dash, but it obviously wasn't right. I went to take it back to NAPA to get another one tonight. Guy says he can't authorize a second replacement without talking to a manger (of course none were working then). Then he goes into some diatribe about being promised a raise after 6 weeks and he had been there for 90 days and nothing. Wasn't sure how that was germane to our conversation, but whatever.
Not sure what the point of a lifetime warranty is if it really isn't. I told the owner of the car it would be best to just cut our losses with the NAPA part and get a new Motorcraft alternator. What a pain. Good news is I can get an alternator out of an EcoBoost Explorer in about 20 minutes now. Funny thing is the new Motorcraft is cheaper on RockAuto than the reman part from NAPA. I usually stick to parts store parts for these kinds of things because it is usually easier/faster to warranty them out when they do fail, but I guess I'll have to reconsider that logic in the future.
Not sure what the point of a lifetime warranty is if it really isn't. I told the owner of the car it would be best to just cut our losses with the NAPA part and get a new Motorcraft alternator. What a pain. Good news is I can get an alternator out of an EcoBoost Explorer in about 20 minutes now. Funny thing is the new Motorcraft is cheaper on RockAuto than the reman part from NAPA. I usually stick to parts store parts for these kinds of things because it is usually easier/faster to warranty them out when they do fail, but I guess I'll have to reconsider that logic in the future.