- August 31, 2010
- Reaction score
- City, State
- Raleigh, NC
- Year, Model & Trim Level
- 2020 Explorer ST
Yes my friend work at the factory where all of these trucks a assembled and she talk to one of her friend that work there with her, he said it is a module problem And he took my VIN number and he's supposed to tell me what module that is. That's messing up.I'm starting to get the feeling that the "Fix" isn't fixing this.
Yes I had same problem with my 2020 explorer have not been to get it resolved with the dealer.I have had my 2020 Explorer Platinum about three weeks. I recently left it in the garage for a trip (6 days), and on the return flight home I received a "Deep Sleep Mode Activated" FordPass alert on my phone. When I got back to the car, it would not start or respond, and acted like it had a completely drained battery. I was forced to jump it to get it going (last night).
I've triple checked for lights or other accessories on, and found nothing. The auto-start stop also seems disabled, which makes we wonder if there is a battery issue. Unfortunately, I just received another such alert, and am now wondering what to do next on this Labor day weekend. Anyone else experienced a similar issue?
P.S. I dare you all to figure out how to remove the battery on this vehicle.
Take to the dealer, they just need to do a update and that will take care of problem. They we're many early Explorer that had that issues and it was resolved with the update.Yes I had same problem with my 2020 explorer have not been to get it resolved with the dealer.
I had same issue with a fully charged Battery took it to dealer and they couldn’t find anything wrong.Did anyone get another Deep Sleep notice today? I got one just before 7 Am this morning. I hadn’t driven it since Sat afternoon and battery is fully charged. Should only do that if 14 days without a start or battery voltage drops below 9.5 Volts. Sounds like FordPass is having a some issues
Thanks I am taking it again to dealer for fifth time. I think they updated the software last time I was in and nothing changed. I bought battery tender when it is on my garage and portable battery so I can start it when it goes into deep sleep mode.Take to the dealer, they just need to do a update and that will take care of problem. They we're many early Explorer that had that issues and it was resolved with the update.
I had new battery installed and no change. I even paid for their most expensive battery hoping that would fix it.They did the same and said that the battery was charging and the next week I'm back at the Dealership but I decided to go to another Dealership and they reprogrammed all of the modules, and again on the 7th of this month it died again so I called Roadside and they came out and jump my truck again, now If it happens again then I'm going ask for a new battery.
Please let me know what the fix is. ThanksYes my friend work at the factory where all of these trucks a assembled and she talk to one of her friend that work there with her, he said it is a module problem And he took my VIN number and he's supposed to tell me what module that is. That's messing up.
Welcome to the Forum Paul.Please let me know what the fix is. Thanks
Welcome to the Forum.My 2020 Ford Explorer ST is in the shop a second time for battery issues. Something is draining the battery, whether I'm using the vehicle or not. It died the first time in the garage after sitting for 2 days (resolution: new battery). The second time happened after going on a 100 mile trip. Dealership said they are updating the BCM to resolve the issue (they used their internal forum to find out about this known issue).
Did you get the update done that members mentioned in this thread? I'm not sure if that is what you meant in your post about getting it resolved.Mine did this again 2 days ago after it was driven a couple days earlier. This is the 6th time since new. No, I haven't been able to get into the dealer to get it resolved with my work hours.