- October 2, 2010
- Reaction score
- Year, Model & Trim Level
- 2015 XLT Appearance Pkg
I sure hope I'm wrong but I doubt that many company CEO's deal directly with their customer. Don't they have people that handle those things? Public relations personnel or customer relations mangers?
A company culture comes from the top down and the CEO must set the tone of the culture for the entire company so that others such as PR and CR can carry out the mission. With that said, it's the perfect opportunity for the new CEO to take care of loose ends or potential safety issues such as this one which were not resolved under prior leadership.