Explorer Power 3rd Row Seat Stuck Up

[FordExplorerChick]

OMG it worked holding down the L & R button at the same time! Thank you so much!

 

[teachersara]

Unfortunately I found that video too and it didn't work for me. I'm also affected by the rear camera recall so I'm wondering if it has to do with a software update

 

[FordExplorerChick]

My 2020 Ford Explorer Limited has power 3rd row seats. But, the seats are stuck up and I cannot get them down. I had it looked at by dealerships and they are telling me it is a computer issue. I was told it is a known issue and the Ford Factory Engineers are looking to find a solution. Has anyone else had this issue? I need the 3rd row to go down so I can utilize my cargo area.. Can I manually put them down? The Ford dealerships don't know how to put them down either... Super frustrating.

I took mine into the shop and they fixed it for me

 

[FordExplorerChick]

Unfortunately I found that video too and it didn't work for me. I'm also affected by the rear camera recall so I'm wondering if it has to do with a software update

Yes, I had the software update at the dealership and they fixed all my recalls and my screen is still black/gray/blue after the update. They had to now order a whole new screen and stuff. Thank god for extended warranty lol

 

[themishmosh]

Just get the powerfold seat module firmware update. I haven't had any issues since. I wish dealers would update all modules on request. It would solve a lot of problems people have been experiencing, especially for MY2020-2021.

I got so fed up with playing the dealership game with warranty issues that I went ahead and bought a Mongoose J2534 adapter and leased Ford FDRS for 2 days to update all the modules myself. It has made a world of difference. Worth it for me even though it was pricey.

Someday I hope manufacturers will just push out module updates OTA like Tesla does and you don't have to suffer through flawed module programming.

 

[FordExplorerChick]

Just get the powerfold seat module firmware update. I haven't had any issues since. I wish dealers would update all modules on request. It would solve a lot of problems people have been experiencing, especially for MY2020-2021.

I got so fed up with playing the dealership game with warranty issues that I went ahead and bought a Mongoose J2534 adapter and leased Ford FDRS for 2 days to update all the modules myself. It has made a world of difference. Worth it for me even though it was pricey.

Someday I hope manufacturers will just push out module updates OTA like Tesla does and you don't have to suffer through flawed module programming.

Agreed!!!!

 

[peterk9]

Unfortunately I found that video too and it didn't work for me. I'm also affected by the rear camera recall so I'm wondering if it has to do with a software update

Welcome to the Forum Sara.
The camera recall and its associated software update has nothing to do with the seat issue.

Peter

 

[Boogs]

So glad I found this forum. That solved my problem! Thank you!

 

[peterk9]

So glad I found this forum. That solved my problem! Thank you!

Welcome to the Forum.
Are you referring to post #21?

Peter

 

[TXFergie]

So glad I found this forum. That solved my problem! Thank you!

I posted this same issue right after I purchased my 2020 Limited. The left seat was stuck up but after Googling, YouTube, and even reading the owner's manual I found the proper procedure to "reset" the seats - holding down the L/R (center) button until the seat reset and traveled down and back up. All good since then.

 

[RDomke]

At my local Ford dealership they are telling me that it is a know issue by the Ford Engineers. And they also don't want to replace the computer module since they believe it is a computer issue? But if it's a computer issue then I don't understand why they refuse to replace the computer module for the seat? Am I missing something? Everything is still under warranty as well. I have been told by the dealership that the Ford Engineers are working on a solution and I have to wait until they figure out how to fix it. I was hoping there is a way to put the seats down in the meantime so I can utilize the cargo area.

Hold down left and right buttons at same time, for about 30 seconds. Work for me.
Hold center button for about 10 seconds seemed to help too.

 

[peterk9]

Hold down left and right buttons at same time, for about 30 seconds. Work for me.
Hold center button for about 10 seconds seemed to help too.

Welcome to the Forum.

Peter

 

[bflags]

2020 Ford Explorer ST. 3rd row, passenger side seat was stuck down. Didn't work when hitting the button. The reset did not work. Software update did not work.

Brought to the dealership, it has been there for 17 days...switch replaced, then module replaced, then tried a new motor. That didn't work. They are saying I need new assembly which would be an additional $3400 and is on back order. I have no faith in this dealership that they know what they are doing. Does anyone have any ideas for me?

 

[peterk9]

^^ Welcome to the Forum.
Do you hear a motor working when you press the switch? Have you tried to manually lift it into place?

Peter

 

[hbalek]

2020 Ford Explorer ST. 3rd row, passenger side seat was stuck down. Didn't work when hitting the button. The reset did not work. Software update did not work.

Brought to the dealership, it has been there for 17 days...switch replaced, then module replaced, then tried a new motor. That didn't work. They are saying I need new assembly which would be an additional $3400 and is on back order. I have no faith in this dealership that they know what they are doing. Does anyone have any ideas for me?

Damn I hope my ESP covers that on my 2020!

 

[bflags]

^^ Welcome to the Forum.
Do you hear a motor working when you press the switch? Have you tried to manually lift it into place?

Peter

No, do not hear a motor. So brought it in stuck down. I have it back now, stuck up. They said at one point after switch install, the seats were inverted, pressing L brought up right and pressing R brought up Left. But now not working at all? So to me, how could assembly be damaged if the seat moved just in the past week? I tried pushing the seat while I pressed the button, didn't work.

 

[peterk9]

So in other words, the dealer didn't fix the initial issue and actually made it worse. So what did they say about the problem? Why didn't they reair it?

Peter

 

[bflags]

Hold down left and right buttons at same time, for about 30 seconds. Work for me.
Hold center button for about 10 seconds seemed to help too.

Had done this previously. Doesn't work.

So in other words, the dealer didn't fix the initial issue and actually made it worse. So what did they say about the problem? Why didn't they reair it?

Peter

So in other words, the dealer didn't fix the initial issue and actually made it worse. So what did they say about the problem? Why didn't they reair it?

Peter

No, the dealer didn't fix it. They recommended a cross bar assembly, which would be $3500 with labor but part is sold out with no ETA for when it would be available.

I personally have now taken the 3rd row apart. Both motors work but there is no power going to the right 3rd row seat. Voltage checked on the switch shows power to the left but no power on the right or center? This isn't a mechanical issue, it's a software or power issue.

 

[peterk9]

Had done this previously. Doesn't work.



No, the dealer didn't fix it. They recommended a cross bar assembly, which would be $3500 with labor but part is sold out with no ETA for when it would be available.

I personally have now taken the 3rd row apart. Both motors work but there is no power going to the right 3rd row seat. Voltage checked on the switch shows power to the left but no power on the right or center? This isn't a mechanical issue, it's a software or power issue.

I would go with the "power issue". Possibly a connector problem?

Peter

 

[Spacey]

EVERY time I have tried to use the third row seats they aren't working. I have found that the reset feature brings them back to life. I keep them down all the time to haul dogs, but on the occasion I need to raise them they never work. I think that their state gets lost if you don't use them regularly. Just another poorly designed / implemented thing on the Explorer.