I had my car in to the dealer a month back for Nav problem, they said they needed the car all day. Before I left via their shuttle I got the service rep to come outside to the car. I did a walk around with him, and pointed out that there were no scratches on the car, or especially marks on my 22's. That I expected it back in the same condition. I always worry about my car going into a hoist bay area, were the hoist arms have not been fully retracted to the sides, and the car is driven over the arms damaging the wheels (seen it many times).
Anyway, all is good, and I leave to return at 5PM to find my car parked away from others, good. Go in to talk to my rep, and get my key. After doing another walk around by myself, I open the door to see that the door sill trim, the aluminium escutcheon 'Explorer' plate had deep scratch across the full depth of it. Damn, nearly made it out of the parking lot!
I went back inside to see my rep but he had left. Long story short, I went back couple days later, and showed it to him, and he said something to the effect of ' well thats where your feet go, you're going to get plenty more'. I replied, ' well that wasen't there in 8000km cause I pickup my feet cause I hate to see scratches as soon as I open my door'...and I asked him if this was a 'normal' thing to expect some kind of damage everytime I bring my car for service, he didn't say anything to that, other than we'll order a replacement!
Usually the standard comment is,
'it was there when you brought it in', hence my walk around with him. I'm picky, but this is not it, I'm just expecting to get my car back the same way I brought it in...is that too much of a stretch?
BTW: I've purchased one of those cheesy steering wheel covers, just so that I don't get the car back with crap on the SW when it's in for service.
If I don't step on my painted bumper, why should the dealership be allowed? I agree with bluelion, I would be upset as well.