jpu535
New Member
- Joined
- June 20, 2003
- Messages
- 5
- Reaction score
- 0
- City, State
- Massachusetts
- Year, Model & Trim Level
- 2018 Explorer Sport
Thanks to everyone who replied to my alleged tire noise problem. The repair just introduced a new issue that I want to share with everyone about Premium Care Warranties or any Ford Extended warranty for that matter.
I paid $1620 for this warranty when I bought the truck because I do about 25000 miles a year so I figured I would get my money back eventually on covered repairs. When the dealer got about 4 hours into repairing the left rear bearing and hub assembly they called and said it was not a covered repair under the warranty. They estimated repairs to be about $650. I argued that the brochure said it is covered because they mention bearings and hubs, but the dealer was very adamant and refused to cover it. This was not the same dealer I bought the truck from.
I called Ford Customer Response in Michigan to get an explination why they don't cover repairs that the brochure they use to sell these warranties says are covered. The lady I spoke to took a bunch of info about my truck and where it was in for repair and put me on hold for about 15 minutes. What she did was call the dealer and get an explination of the problem from them (points for Ford on this one). However, get this, she said that the parts are covered if they input the INDIVIDUAL part numbers into the computer, but if the parts to be replaced are part of an ASSEMBLY they are not covered under the warranty because assemblies have their own part number. I said what's the difference. She said if there are 4 parts in an assembly and they replace 3 of them it's covered because they replaced individual parts but, if they have to replace all 4 then they have to use the assembly number and they won't cover the repair. After we went back and forth about this for another 20 minutes she put me back on hold. When she returned she said to call the service manager in the morning and he would try to work something out and explain the procedure.
Rather than call in the morning I stopped by and before I could start the dialogue the service writer said not to worry that they had the wrong part number and that the repair was actually covered. All I had to do was pay the $50 deductable.
I hate to be long winded about this but from what I can see all these Ford Extended Service Plans appear to be just a scam. They have two sets of rules that they can follow. If you don't argue for your rights they make out like a bandit. Luckey for me I had a big mouth and decided to push the issue otherwise it would have cost me to pay for something that I shouldn't have. They clearly don't follow the guidelines they put in their brochures. I was considering filing a complaint with the Attorney Generals office and the Federal Trade Commission about deceptive advertising but at this point I don't know what good that would do.
Moral of the story is don't settle for the dealers explination. If you're suspicious call Ford in Michigan directly. They hellped me so it's worth a shot. You can find their phone number under the "privacy statement" tab at www.ford-esp.com.
Joe
I paid $1620 for this warranty when I bought the truck because I do about 25000 miles a year so I figured I would get my money back eventually on covered repairs. When the dealer got about 4 hours into repairing the left rear bearing and hub assembly they called and said it was not a covered repair under the warranty. They estimated repairs to be about $650. I argued that the brochure said it is covered because they mention bearings and hubs, but the dealer was very adamant and refused to cover it. This was not the same dealer I bought the truck from.
I called Ford Customer Response in Michigan to get an explination why they don't cover repairs that the brochure they use to sell these warranties says are covered. The lady I spoke to took a bunch of info about my truck and where it was in for repair and put me on hold for about 15 minutes. What she did was call the dealer and get an explination of the problem from them (points for Ford on this one). However, get this, she said that the parts are covered if they input the INDIVIDUAL part numbers into the computer, but if the parts to be replaced are part of an ASSEMBLY they are not covered under the warranty because assemblies have their own part number. I said what's the difference. She said if there are 4 parts in an assembly and they replace 3 of them it's covered because they replaced individual parts but, if they have to replace all 4 then they have to use the assembly number and they won't cover the repair. After we went back and forth about this for another 20 minutes she put me back on hold. When she returned she said to call the service manager in the morning and he would try to work something out and explain the procedure.
Rather than call in the morning I stopped by and before I could start the dialogue the service writer said not to worry that they had the wrong part number and that the repair was actually covered. All I had to do was pay the $50 deductable.
I hate to be long winded about this but from what I can see all these Ford Extended Service Plans appear to be just a scam. They have two sets of rules that they can follow. If you don't argue for your rights they make out like a bandit. Luckey for me I had a big mouth and decided to push the issue otherwise it would have cost me to pay for something that I shouldn't have. They clearly don't follow the guidelines they put in their brochures. I was considering filing a complaint with the Attorney Generals office and the Federal Trade Commission about deceptive advertising but at this point I don't know what good that would do.
Moral of the story is don't settle for the dealers explination. If you're suspicious call Ford in Michigan directly. They hellped me so it's worth a shot. You can find their phone number under the "privacy statement" tab at www.ford-esp.com.
Joe
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I'm now at 111k
