Ok, calm down, guys and gals.
<on soapbox>
The brakes on our 2010 F150 squeal sometimes. Mostly not. Fusion is quiet, my 2007 Camry will squeal if it's cold. Dash rattles. Door seams are junk, and it's had 3 water pumps in 95,000 miles. All cars are nuts and bolts, and all are mechanical. Stuff breaks. Should you expect a new vehicle to work as advertised? Yes. Will it be perfect? No. I had leaf springs swapped on a 2001 Explorer Sport before I even took delivery. **** happens, you've got to roll with it, and not let it consume your life.
I think the gist of what Boss was saying is that- while not in this case IMHO- there is an underlying trend that every little thing that goes wrong on these things gets a major push for recalls, TSB's, and general malaise.
While it would bug me if I was paying $700/month for a new car if it sounded like a steel drum when it rained, or if the pillar trim fell off, or if the MFT was a pile of crap- it's all perspective. That was the point of the war comment. I don't think in any way Boss was diminishing anyone's feelings, sacrifices, or whatever- he is simply saying 'keep it in perspective- this is a chunk of steel, not human life.' For one, I can't believe how many issues are still unresolved on this thing, and quite frankly, that's why I didn't buy one. I want one, but I'm waiting. I don't want to be a guinea pig, and lets not even get into the argument of "well, if you didn't pay cash for it, you didn't pay $40,000 for it anyway" since I've heard that one a few times. Financed is still on the hook.
The point is, we all know- we know that MFT is a disaster for some people. We know that the fans are prone to fail on the early builds. We know that the A-pillar trim is crap, and we know that the roof should have probably had some sound deadener. Beating a dead horse about the
same 5 or 6 issues here over and over and over and over and over and over isn't accomplishing anything, or it already would have. Cory escalates, and I honestly don't know if that helps, because it seems like most people that have an issue and get it escalated, disappear. Maybe that means that they're fixing things in most cases?
To me, you have a $40,000 vehicle financed. If it bugs you enough, drive 30 miles and get it fixed someplace else, you have to live with the damn thing. My Dad drives 40 miles to his closest dealer. If you're on the hook for x years and $40,000 is 30 miles with a chance of having it fixed really a deal breaker? Really? Call the dealer first, tell them the issue, tell them that it may or may not do it. If it's that reliably consistent in the morning- take a video of it and take it with you to the dealer- whatever it takes, to get your sanity back. Should you have to do that? No. If you're looking at a half-decade of payments and daily sanity- do yourself a favor- get the camera. The definition of insanity is doing the same thing over and over and expecting a different result, and when you keep going back to the same dealer when you already know that they won't fix it- that's what you're doing, Ford rep or not.
It annoys me how Ford handles this stuff, which is why I'm not buying one. Not that I think it won't have issues if I wait, because I know it will, I just don't want to have to deal with them like you all are. It annoys me how there will be 5 posts in a thread about an issue, one that says "the dealer fixed xxxxxxxxx and I love it!" and the next post is from one of the Ford people (not Cory) saying "glad you're happy with your Explorer... yada yada yada", and ignore the other four. I appreciate them being here, but that torques me off. It's patronizing. Stop treating people here like a call center, and just talk to them- it would go a LONG way to improving the experience.
I do think that some people really have to lighten up though- the post about "do you think our brakes are big enough?" really did me in- I mean come on- really? Like they didn't pass NHTSA testing?
Seriously?
If Ford would just fix the stupid things, there wouldn't be issue. Seriously- take a couple of deep breaths, then go to a different dealer.
Hey- My uncle had a brand new 1992 Taurus SHO that he took in to the dealer and they refused to work on it because it had an "aftermarket Yamaha engine installed in it." Really? Talk about dim dealerships- It could be worse...
<off soapbox>
