Hello everyone

[scruz85]

I have a 2008 Ford Explorer XLT, 2WD, V6. Bought It new from dealership in San Fernando Valley, Ca. Since day one have had problem when shifting from reverse to drive engine would jerk. Been doing some research on Ford Explorers specifically and come to find Explorers are notorious for transmission failures. Took mine in for service while still under warranty dealership said technician could find nothing wrong. After the warranty expired they told me I need new transmission. Car is now at small mechanic shop in town (definitely not taking it back to the dealership) and he is telling me I need a new transmission. $2600 for rebuild or $3650 for re - manufacturered transmission. Anyone have any suggestions or advice? I definitely feel like I should not have to pay for a new transmission since I reported this problem while vehicle was still under warranty

 

[FR-425]

Contact this gal.

If you have a paper trail to validate your story she may be able to help get it done as a warranty repair.


Crystal

[MENTION=157968]FordService[/MENTION]

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FORD SERVICE

p: 800.392.FORD
t: [MENTION=157968]FordService[/MENTION] [MENTION=1095]FORD[/MENTION]
f: facebook.com/FordExplorer facebook.com/Ford

 

[scruz85]

No luck with Ford. Called & spoke with customer relations representative. Unable to speak to Crystal. They told me it's a national call center with over 700 employees. Long story short. I told them I had reported issue while vehicle was still under warranty and have proof that I did so. They put me on hold so they could call service manager at dealership. Service manager told them they fixed issue.