Help, my 2021 Platinum died tonight…

[peterk9]

Apologize to the mods ahead of time if this is not allowed.


OP, another user on the ST forums had his engine replaced by the dealer, phasers went bad on his engine. He documented everything he went thru as well as lead time

Do you have the link?

 

[Bluesnake01]

Do you have the link?

Correction, it was the cam bearings that were bad,

Engine Failure @ 2k miles - Resolved

In July 2021 I purchased a brand-new 2021 Ford Explorer ST. At 2k miles, I went to a gas station to put gas and as I walk out of the door, I noticed smoke and a strong smell of oil. I immediately called Ford assistance and got the car towed back to the dealership. I was told that there was a...

www.explorerst.org

Great to be here

Hi everyone, Great content here! Excited to check out everything all about ST!

www.explorerst.org

 

[MikeHTally]

Engine failed a leak-down test. Dealer thinks will require a NEW ENGINE! At 2300 miles???

More than a few Corvette ZR-1s failed completely being driven from the assembly plant to the staging parking lot.

 

[MikeHTally]

Apologize to the mods ahead of time if this is not allowed.


OP, another user on the ST forums had his engine replaced by the dealer, phasers went bad on his engine. He documented everything he went thru as well as lead time

Well, at least it was the phasers and not the photon torpedoes.

 

[Mbrooks420]

More than a few Corvette ZR-1s failed completely being driven from the assembly plant to the staging parking lot.

This happens at Ford (and every other auto manufacturer) as well. Failing before delivery is better than lunching a motor before it’s first oil change.

 

[MikeHTally]

This happens at Ford (and every other auto manufacturer) as well. Failing before delivery is better than lunching a motor before it’s first oil change.

You'd think Mercury Marine would have done better. Yamaha built Ford's SHO motors. I don't recall reading about any catastrophic failures, though.

 

[scottfmc]

Correction, it was the cam bearings that were bad,

Engine Failure @ 2k miles - Resolved

In July 2021 I purchased a brand-new 2021 Ford Explorer ST. At 2k miles, I went to a gas station to put gas and as I walk out of the door, I noticed smoke and a strong smell of oil. I immediately called Ford assistance and got the car towed back to the dealership. I was told that there was a...

www.explorerst.org

Great to be here

Hi everyone, Great content here! Excited to check out everything all about ST!

www.explorerst.org

I suspect I'll never know what the issue is as the engine will be swapped and likely sent back to Ford for examinations. STILL waiting for an engine to arrive though. It's been a month.....getting old.

 

[Spacey]

If it has been sitting for a month you should be able to get rid of the car via your state's lemon law. Then you don't have to worry about what the dealer screws up while swapping the engine.

 

[peterk9]

I'm constantly amazed at the negativity I read here about dealers and their repair attempts. I'm sure glad I haven't had similar experiences here with those I've dealt with.

Peter

 

[scottfmc]

I'm constantly amazed at the negativity I read here about dealers and their repair attempts. I'm sure glad I haven't had similar experiences here with those I've dealt with.

Peter

Must be nice. My negativity right now is aimed at Ford. I have to make the car payments no matter what, but there are no parts/engines available to fix a problem that I had zip zero nada NOTHING to do with. Ford should be compensating ME.

 

[Spacey]

I'm constantly amazed at the negativity I read here about dealers and their repair attempts. I'm sure glad I haven't had similar experiences here with those I've dealt with.

I have had many positive dealer service experiences. It is highly dependent on how much the business cares about the job they do. Lately my experiences have been quite negative as exemplified by my camera recall "fix" described elsewhere. As cars have gotten much more complicated the diagnostic and repair skills of technicians have not kept pace. Seems most can only scan for codes and follow a script. I suppose it's too much to expect every service technician to be a computer engineer.

 

[buzzard302]

Worked at a dealership a long time ago. There is a lot of luck involved in getting a "good" technician vs one that is not as skilled. These days, the dealers are having a labor shortage. My Ford dealership is in a large county which has 4-5 large Ford dealerships. I was told by my service writer that all the other surrounding dealerships do not currently have a transmission technician on staff. So any Ford transmission issues are coming to my local dealership. Not a good time for employees or customers right now.

 

[peterk9]

Must be nice. My negativity right now is aimed at Ford. I have to make the car payments no matter what, but there are no parts/engines available to fix a problem that I had zip zero nada NOTHING to do with. Ford should be compensating ME.

Perhaps see if they will extend the powertrain warranty.

 

[scottfmc]

Must be nice. My negativity right now is aimed at Ford. I have to make the car payments no matter what, but there are no parts/engines available to fix a problem that I had zip zero nada NOTHING to do with. Ford should be compensating ME.

Ford has agreed to reimburse my lease payments once the car is repaired. Just waiting and sitting. 86 engines (Part L1MZ6006A) were to have shipped on 12/7, with another 417 set for late this month. Would love to get it back by Christmas....

 

[MikeHTally]

I'm constantly amazed at the negativity I read here about dealers and their repair attempts. I'm sure glad I haven't had similar experiences here with those I've dealt with.

Peter

You have been astoundingly lucky. I don't recall a dealer repair visit that was better than mediocre and that's being charitable.

 

[MikeHTally]

A long history? Examples (other than the well-known Focus DCT issues)? Just curious...

Bad gas tank placement in the Pinto and the Crown Vic?

 

[scottfmc]

Perhaps see if they will extend the powertrain warranty.

It's a lease, so that issue belongs to Ford. Kind of glad I leased it. I won't have to deal with any issues on resale.

 

[peterk9]

It's a lease, so that issue belongs to Ford. Kind of glad I leased it. I won't have to deal with any issues on resale.

I'm on my 8th lease, but the vehicle still has to be inspected when it is returned.

Peter

 

[scottfmc]

I'm on my 8th lease, but the vehicle still has to be inspected when it is returned.

Peter

What's your point, Peter? It's a manufacturer's warranty repair. Why should they (Ford Credit) have any issue with it at inspection?

 

[peterk9]

What's your point, Peter? It's a manufacturer's warranty repair. Why should they (Ford Credit) have any issue with it at inspection?

Some people think that just because they have a leased vehicle that they can just return it with outstanding issues and walk away. As far as I know, and I could be mistaken, all outstanding issues have to be taken care of before the dealer 'signs off' on the lease. I have never had an outstanding warranty repair so I don't know about that. In my case, because of the extremely low mileage, the dealer has bought the vehicles from Ford and put them up for sale. In 3 instances they even paid the final year of lease payments when I leased another vehicle from them.

Peter