It amazes me that buyers are not running into sales people who are car buffs or at least into the cars they sell - dont they realize that if they know all the ins/outs of the lines they are selling, they will do better all the time?
Especially with the cars now-full of tech as well as safety features but generally the higher trims have more of these features,= more questions, more reassurance required, more money/financing-(as well as better consumers who know what they want).
And HS if the sales people and the service dept ever joined forces and kept up the appearance of working together - well they could rake it in, but instead dealerships seem to maintain an attitude that began back when it all began.