MFT 2.8 dare I say? ... Rocks!

[FordService]

Here is a old post from our favorite CSR. Some people are saying you only get one upgrade no charge. It does not say anything about only one upgrade allowed. Waiting for Cory to find out...

I posted this on another thread, but I wanted to post here as well. I’ve been told, after looking into this, that an answer is coming soon! I’ll post as soon as I know!

Cory

 

[FordService]

Just got home from the dealer (had remote starter installed) and they also "fixed" my MFT issues. Allegedly they replaced "the module" - they could not elaborate, but judging from the receipt I think they replaced the APIM.
I didn't have enough time to test everything but it seems my random lockups, freezes and phone disconnects are solved. The system is still slow (no improvement in performance), but seems more stable.

I’m glad that those issues were resolved. Please drop me a line if you have any more issues you would like me to look into!

Cory

 

[FordService]

Greg- Could you let us know which version of the software your new module is running? I am due to take mine in to have the same module replaced- though my Nav has been functioning fine for the past week. If they are replacing the module I would like to make sure they do the software update as well.

Thanks.

I wanted to know if you went to the dealer to have your module replaced and if so, have you noticed improvements? From previous communication, I have the details I would need to have your case re-opened, so let me know if you have any issues.

Cory

 

[FordService]

I spoke too soon.
Still having issues, mainly with bluetooth phone connection reliability. Very often I start the car and the phone does not reconnect. (It's an iPhone and never had any issues in other cars.)
The other issue I'm still having is screen freezes - it does not respond to touch.
And the third issue I'm having is it "forgets" the audio source it was playing when restarting the engine. So for example I was listening to Sirius, stopped the car. Later I got back in the car, started it, and bang - my ipod started playing a random song. WTF?

I felt quite frustrated today, and wanted to just stab the touchscreen with a screwdriver.

Let's be honest, Ford is selling us a beta version (and I'm being generous). A very expensive one. All I'm asking for is for it to work as advertised.

I am nearly at the point of calling this system a safety hazard because it requires constant attention.
The funny thing is, 99% of the problems would be eliminated if the unit had a 10 times faster CPU - it's that easy.

I’m sorry I missed this post. The experiences you’ve been having must be frustrating and I would like to escalate your concerns. Please message me with your VIN, dealer name, and approximate mileage so I can assist. Getting these issues resolved for you is very important and I will help however I can.

Cory

 

[baxterdown]

Cory (and Seni and the rest),

Thank you for staying on top of this and for helping owners. We know you are doing the best you can under the circumstances. It's just so frustrating for us...

Jose

 

[FordService]

I have had my car for a week on V2.8. Sometimes it sees the iPhone 3GS sometimes it doesn't. Sometimes it will switch radio stations right away. Sometimes it takes two or three seconds. Very erratic! Beta software!

I would like to look into your issues to see if I can help. We have been in contact through private messages so please send me the concerns you’ve been experiencing so I can assist.

Cory

 

[FordService]

Could be lots of things. Either what yoy say or they made a calculated move. It could also be that the Edge/MKX were ready to go and MFT wasn't and they couldn't hold the launch. In any case you are right MFT is a disaster.

I can see why this would be frustrating and I know they are working very hard to improve the experience with MFT. Please message me, including the details I mentioned above, if you would like my help with your issues.

Cory

 

[FordService]

I took a road trip with friends right after getting V2.8 installed and experienced the same problems as you listed. If I leave the X running and am connected to Sync, the connection won't automatically reestablish when I get back in the vehicle. Also, there were many times where my iPhone (3GS) would become unresponsive and I would have to turn off/on bluetooth on the phone and vehicle to reestablish a connection. Sometimes just pushing "connected" under Devices on the bluetooth screen of the iPhone would reestablish connection, but sometime it would not.

I've also had the screen shutdown and come back up in the middle of a song for "scheduled maintenance" a few times. I thought that was a really funny term to use for CRASH.

I'm not sure if any of you have tried to have two iPhones connected at one time to the system, but that seemed to create more chaos and I would advise against it.

Ford needs to get on these issues FAST because it was a bit embarrassing and made a poor impression on the people that were traveling with us.

I’m sorry you couldn’t show off the features on your Explorer, and I understand why you say it would be a bit embarrassing. Please send me a message if you would like help looking into resolving these issues. I have the vehicle’s info from previous PMs you’ve sent, so all you need to include is your dealer name and approximate mileage.

Cory

 

[FordService]

Vic, I have an iPhone and have been having issues. gdecamp posted having the same issues with a Blackberry! I don't think the issues with MTF are just iPhone related!

This is something else I would like to help look into for you. Please see my above post about contacting me with the details on this concern.

Cory

 

[FordService]

I have had that happen twice since I picked up my Ex on March 14th. Was listening to Sirius when I turned off the vehicle. When I came back and restarted it, it began playing from my USB stick. Other than that a couple of minor hic-cups with the Nav which self-corrected. I'm on V2.4

Have you had any other issues after the hiccups self corrected? Please let me know and message me if you would like any help!

Cory

 

[FordService]

built 02/23 2.7 620 miles.
Droid X works fine.
MFT worked fine until Saturday.
I shut the Ex off and opened the door and MFT and the fm radio would not shut off. Pushed off button on tuning knob no go. Closed door and hit handle lock button MFT and radio still on. Kept playing with it and finally shut off/down after locking with remote.
Started Ex up today and radio (lower left corner) says no program. Won't work at all when touched.
Ex goes in to dealer Thursday for Back ordered mud flaps and
A pillar rattle
Rear carpet in cargo area not tucked up under side panel
Front pass. seat leather peeling
AND now MFT.
Still love my Ex.

I’m glad your Explorer will be going in to get those issues resolved tomorrow. Please let me know if you run into anything you would like help with. I still have the vehicle details from other messages, so all I would need is a PM with the newest details.

Cory

 

[FordService]

So with all the issues that SYNC MFT is having Ford has introduced yet more future functionality.

Great but..........How about delaying these new features and put these engineers on the MFT Development Team?

I would be happy if MFT did everything it's advertising its supposed to do.

http://www.leftlanenews.com/seats-f...step-towards-healthy-sync-features-video.html

I agree that the focus on improving the experience already in place with your Explorer is just as important (if not more) than developing innovative ideas such as those. The teams working on these issues are doing everything they can to make sure MFT does what it’s supposed to do.

Cory

 

[FordService]

Cory (and Seni and the rest),

Thank you for staying on top of this and for helping owners. We know you are doing the best you can under the circumstances. It's just so frustrating for us...

Jose

I appreciate you saying that and I can imagine how frustrating this can be. As the teams continue to work on this, I will proceed by helping in any way I can.

Cory

 

[FordService]

Just received my Explorer Friday 5/20 and I can only assume it has 2.8 because it just got built 5/12. I cannot verify it on syncmyride (Invalid VIN, and VHR will not transmit).

I can see first impressions are Ford should be embarrassed at the responsiveness of this product. Slow as molasses, screen does not respond well to key presses, very clunky. I have a 2011 F-150 that is Gen1 Sync (not MFT) with NAV, and it is so much more solid although not near the features.

You can listen to all the first model year stuff you want, but let's remember MFT has been on Edge, and Lincoln cars before this one AND Ford has had this product in design for at least two years.

I hope sincerely mine is not 2.8 and just needs a re-flash, which it needs anyway according to sync support to validate the VIN.

I’m sorry to hear you are experiencing issues with the responsiveness of your MFT. I would like to help with that as well as if you are still having issues with validating the VIN on SYNCMyRide.com and cannot transmit a VHR. Would you mind please sending me your VIN in a private message so I can have this researched further? Thank you.

Cory

 

[peterk9]

After reading so many posts on problems with the MFT, response times and phone disconnects, I've come to the opinion, right or wrong, that the problem does seem to lay with the version. I have V2.4 and am very happy with it. Mind you I just have a regular, non smartphone, and have not used voice commands a lot. For my every day use it definitely works for me.

 

[tmilicia]

After reading so many posts on problems with the MFT, response times and phone disconnects, I've come to the opinion, right or wrong, that the problem does seem to lay with the version. I have V2.4 and am very happy with it. Mind you I just have a regular, non smartphone, and have not used voice commands a lot. For my every day use it definitely works for me.

I agree, I'm also running V2.4 and haven't had any issues with it playing nice with my iPhone 4. It takes calls, makes call and streams my music from the phone as well as Pandora without any problems or disconnects. I do wish Apple would make messaging over bluetooth functional in their OS, but its not that big of a deal.

 

[gregross]

2.8 IPhone4 issue

Hi,
I have 2.8 and still have an annoying issue with my iPhone4 connected to the usb port. While music is playing from the iPhone, if I stop and turn off the ignition and then start the car again, the music plays but there is no audio. I have unplug the iPhone and plug it in again. This is a real pain if you are doing a lot of stop/start errands. Anyone else notice this problem?

 

[Remeny]

Hi,
I have 2.8 and still have an annoying issue with my iPhone4 connected to the usb port. While music is playing from the iPhone, if I stop and turn off the ignition and then start the car again, the music plays but there is no audio. I have unplug the iPhone and plug it in again. This is a real pain if you are doing a lot of stop/start errands. Anyone else notice this problem?

I posted this on the previous page, but the short answer is yes and there might be more than one way to correct it, but not always.

"I took a road trip with friends right after getting V2.8 installed and experienced the same problems as you listed. If I leave the X running and am connected to Sync, the connection won't automatically reestablish when I get back in the vehicle. Also, there were many times where my iPhone (3GS) would become unresponsive and I would have to turn off/on bluetooth on the phone and vehicle to reestablish a connection. Sometimes just pushing "connected" under Devices on the bluetooth screen of the iPhone would reestablish connection, but sometime it would not.

I've also had the screen shutdown and come back up in the middle of a song for "scheduled maintenance" a few times. I thought that was a really funny term to use for CRASH.

I'm not sure if any of you have tried to have two iPhones connected at one time to the system, but that seemed to create more chaos and I would advise against it.

Ford needs to get on these issues FAST because it was a bit embarrassing and made a poor impression on the people that were traveling with us. "

 

[gman123]

I spoke too soon.
Still having issues, mainly with bluetooth phone connection reliability. Very often I start the car and the phone does not reconnect. (It's an iPhone and never had any issues in other cars.)
The other issue I'm still having is screen freezes - it does not respond to touch.
And the third issue I'm having is it "forgets" the audio source it was playing when restarting the engine. So for example I was listening to Sirius, stopped the car. Later I got back in the car, started it, and bang - my ipod started playing a random song. WTF?

I felt quite frustrated today, and wanted to just stab the touchscreen with a screwdriver.

Let's be honest, Ford is selling us a beta version (and I'm being generous). A very expensive one. All I'm asking for is for it to work as advertised.

I am nearly at the point of calling this system a safety hazard because it requires constant attention.
The funny thing is, 99% of the problems would be eliminated if the unit had a 10 times faster CPU - it's that easy.

I am sure that you have already done this. But would make sure that the Apple product has the latest firmware as well.
My iPhone 4 works beautifully with the SYNC.

 

[FordService]

I agree, I'm also running V2.4 and haven't had any issues with it playing nice with my iPhone 4. It takes calls, makes call and streams my music from the phone as well as Pandora without any problems or disconnects. I do wish Apple would make messaging over bluetooth functional in their OS, but its not that big of a deal.

I’m glad your SYNC plays nice with your iPhone (even if you have a wish list for additional functions for Apple to include). Please let me know if you have any questions you would like me to look into!

Cory