The tools should slid in easily until you hear somewhat of a click, you will be able to feel when they are in the right spot. If you let go of the 2 tools they should point inwards, that lets you know their in the right spot. Pull them outwards (towards the doors) and wiggle jiggle the radio out. It will come out fairly easy, and pulling harder on it doesn't get you anywhere. I found that putting you fingers inside the tape deck gives you a good pull point.