Sat Fault

[KearneyExplorer]

I bought a 2010 Explorer a couple of weeks ago. I bought it on an as is basis. When I try the satellite radio, all 3 satellite channels give me a "sat fault" message. I subscribed to Sirius the day I bought it but I can't get it to work. Any suggestions on what I can do to determine the problem? I'm trying to figure out if it is the factory radio or the satellite tuner that is having the problem. Thanks for your input.

 

[polizi212]

I was having a weird Sat radio issue with my radio about a year ago I called up Sirius and spoke with one of there tech guys and he had me up and running in a bout 10 mins give them a call!

 

[FordIVTteam]

I bought a 2010 Explorer a couple of weeks ago. I bought it on an as is basis. When I try the satellite radio, all 3 satellite channels give me a "sat fault" message. I subscribed to Sirius the day I bought it but I can't get it to work. Any suggestions on what I can do to determine the problem? I'm trying to figure out if it is the factory radio or the satellite tuner that is having the problem. Thanks for your input.

I agree with polizi212, KearneyExplorer. Give SiriusXM a call, and have your ESN ready so they can resend the signal and make sure your account is fully activated.

Rebecca

 

[KearneyExplorer]

0

 

[KearneyExplorer]

I agree with polizi212, KearneyExplorer. Give SiriusXM a call, and have your ESN ready so they can resend the signal and make sure your account is fully activated.

Rebecca

I have called Sirius and they say that the satellite receiver is the problem since I am able to receive AM/FM with no problems and still get the "Sat Fault" message. I have since cancelled the subscription and will probably just forgo the whole satellite radio thing. It was worth a shot.

 

[jwd3821]

how do i get the esn number all i see is sat fault

 

[mgmgmg]

Just came across this problem also.. Ive pulled fuse no dice pulled neg off for 45 mins no dice..To get your ESN # press AUX and reset 1 simultaneously..but if you get a SAT Fault you cant get esn#

On a other thread:
http://www.explorerforum.com/forums/showthread.php?t=401552

Its a 8S4T-18C963-AH module? So is it a hardware or software problem?

The most common cause for this concern is corrupted software in the satellite digital audio receiver system module (SDARS) module. There is a software update with a new calibration that takes care of the issue. There was a bulletin about this also...

Printable View (47 KB)
TSB
11-3-3

AUDIO CONTROL MODULE (ACM) DISPLAYS SATELLITE FAULT WITH DIAGNOSTIC TROUBLE CODE (DTC) B1342 IN SATELLITE DIGITAL AUDIO RECEIVER SYSTEM (SDARS) MODULE

Publication Date: March 2, 2011

FORD: 2008-2009 Fusion, Mustang, Taurus, Escape
2008-2010 Edge, Explorer Sport Trac, Explorer, F-250, F-350, F-450, F-550
2008-2011 Expedition, Ranger
2010-2011 E-150, E-250, E-350, E-450
LINCOLN: 2008-2009 MKZ
2008-2010 MKX
2008-2011 Navigator
MERCURY: 2008-2009 Milan, Sable, Mariner
2008-2010 Mountaineer


ISSUE:

Some 2008-2011 Expedition, Navigator, Ranger, 2010-2011 E-Series Econoline, 2008-2010 MKX, Edge, Explorer, Explorer Sport Trac, Mountaineer, F-Super Duty, 2008-2009 Fusion, Milan, MKZ, Taurus, Escape, Mariner and Mustang vehicles (without navigation) may exhibit no satellite reception with SAT FAULT displayed in the ACM, and a DTC B1342 set in the SDARS module.
ACTION:

Reprogram the SDARS module to the latest calibration using IDS release 71.04 and higher. This new calibration is not included in the VCM 2011.1 DVD. Calibration files may also be obtained at www.motorcraft.com.


WARRANTY STATUS:

Eligible Under Provisions Of New Vehicle Limited Warranty Coverage
IMPORTANT: Warranty coverage limits/policies are not altered by a TSB. Warranty coverage limits are determined by the identified causal part.





Only the dealer diagnostic equipment and software have the ability to perform this update