Seat memory malfunctions

TonyST · March 29, 2020

peterk9 said:
Any chance you would have the TSB number on the invoice/work order?

Peter

Unfortunately, the seat memory issue I found when I picked it up and then drove back to dealer to fix that afternoon. They updated for the TSB while I waited (after they searched for that issue).

TBill · March 31, 2020

I had a similar issue with my Platinum, seemed the seat was not holding the forward memory position, seemed like it was moving too far forward every time even thought I reset the #1 button on the drivers door with the proper procedure. Recently while the vehicle was off I manually moved the drivers seat all the way to the rear with the button on the side, which is should do with the "easy exit" enabled. I then moved it forward a bit and then moved it back to the rear most position. I then started the vehicle and set the drivers seat to where I wanted in the locked it into memory. Seems to be working fine now.
Hope this helps,

TBill

TBill · April 30, 2020

Well my platinum driver's seat has lost it's way, when you shut off the vehicle is moves all the way forward instead of moving to the rear. This issue was previously discussed on this thread, my wheels are going to the dealer on Monday 5/6. I will report back.

Bill

TBill · May 12, 2020

Well my wheels when to visit my local Ford dealer twice in the last 2 weeks, one of the issues is the "easy exit" feature in the vehicle settings. My drivers seat moves all the way to the front toward the steering wheel instead of to the rear. My dealer service tech has tried reprograming it twice without any resolution of the issue. He ordered a new memory module to hopefully fix this issue. Temporally I have programed memory button 3 to lower and slide the drivers seat to the rear and have turned off the "easy exit" feature in the settings. I also had them replace the outside passengers's mirror as it was loose from the factory, that is now fine.
Bill

TBill · May 15, 2020

Well after 3 visits for the seat issue as well as a couple of other things including “The Works” the seat issue got resolved today by replacing the DSM module, (seat memory module). All good under warranty

ShirlH · August 10, 2020

TBill said:
Well after 3 visits for the seat issue as well as a couple of other things including “The Works” the seat issue got resolved today by replacing the DSM module, (seat memory module). All good under warranty

Just made an appointment at local dealership cause I am having the same issue I am going to tell them to look at this post because they are saying they haven't had this issue come in before,...so thank you for posting!

peterk9 · August 10, 2020

ShirlH said:
Just made an appointment at local dealership because I am having the same issue. I am going to tell them to look at this post because they are saying they haven't had this issue come in before,...so thank you for posting!

Welcome to the Forum. :wave:

Peter

KKRISKAL · March 22, 2021

Has anyone been able to get this fixed? I am currently on a long drive and everytime I stop to get gas/food etc. and come back, the memory recall (when I recall my saved seat position 1) it just pushes the seat so far in front. It is absolutely annoying because now I have to start from scratch and find that sweet spot of comfort. This gets magnified since it is a long trip and hours behind the wheel. Please help if you have been able to identify the problem or even better, fix it?

And also I have tested with enabled/disabled easy entry exit feature, Not messing with the seat movement when it is moving etc. nothing seems to make this problem go away. Battery is obviously not a problem because I just finished 1542 miles drive non stop. My steering and the back recliner always goes back to the perfect position. It is only the front/back position that is messed up.

Rick · March 22, 2021

KKRISKAL said:
Has anyone been able to get this fixed? I am currently on a long drive and everytime I stop to get gas/food etc. and come back, the memory recall (when I recall my saved seat position 1) it just pushes the seat so far in front. It is absolutely annoying because now I have to start from scratch and find that sweet spot of comfort. This gets magnified since it is a long trip and hours behind the wheel. Please help if you have been able to identify the problem or even better, fix it?

This is a link to the post with the fix.