Syncmyride.com Frustrations | Page 2 | Ford Explorer Forums

  • Register Today It's free!

Syncmyride.com Frustrations

OK, I'll try to remember everything I did, but we may need to update steps as we find out what does/doesn't work for others.

1) Register your mobile phone under "Account Settings"->"Phone Number Management" and make it the "Active" phone for Driver Services by clicking the "Active" button.

2) Turn on your Ex. Pair your phone and run a "Vehicle Health Report". Be sure it successfully transmits the report by dialing out on your phone. (You have to wait until your odo is at least 200 miles before you can run your first Health Report).

3) At this point, when I logged back in to syncmyride it still showed "Invalid VIN", but when I clicked on the "Validate Your VIN" button and then "download Sync Status Checker", it actually opened a Download Dialog and I was able to download the status checker to a USB stick.

[Up until now, whenever I clicked on "download Status Checker" I always got a "System Error".]

4) Take the USB stick to the car and run the Status Checker - using the detailed instructions found on the Ford site.

5) Take the USB stick back to your computer and upload the Status results - following Ford's instructions.

6) This seemed to help quite a bit. I could now see my SYNC version on the syncmyride site, but I would still see the "Invalid VIN" message most of the time when I would navigate around - occasionally it would go away, but mostly it was still there.

7) Log in to flmowner.com using your syncmyride.com account credentials. When I did this, it had me correct a couple of account settings - including my mobile number, not sure if that is important - and then it showed my "Health Report" and a bunch of other stuff from syncmyride. When I navigated over to syncmyride again, all of the "Invalid VIN" messages were gone.

I'm pretty sure that is everything I did. I didn't do Step 7 until a day after the other items, but I don't think the time delay helped anything.

I'll be interested if this works for others.
 



Join the Elite Explorers for $20 each year or try it out for $5 a month.

Elite Explorer members see no advertisements, no banner ads, no double underlined links,.
Add an avatar, upload photo attachments, and more!
.





I was inquireing about why my page said VIN invalid, please check VIN. My dealer called and was told to re flash which i wasn't comfortable with. So i did the chat thing, and that's when i was told it was an error in there system and on there end it shows i have 2.8 and the Invalid VIN message thing shouldn't be there, and would be fixed once there system is updated. Which will probably be awhile.
 






That is funny, because 3 different times the chat people told me I would have to take it in to the dealer to have it fixed - there was nothing they could do on "their end"
 






Just had v2.8 installed an hour ago, then went directly to Syncmyride and it shows v2.8 no issues. History shows confirmed uninstall of v2.7 and confirmed install of v2.8.
 






Hmm... I musta got someone that had no idea what they were talking about. I never followed up because i really dont care that much about the online thing.
 






They told me the same thing this morning in an email that the site will be updated and the validate message will be gone. Another SYNC rep told me to bring it to the dealer to have it reprogrammed. The funny part is everything with the MFT & SYNC in my Explorer works great with no problems, so on that note....if it ain't broke-don't fix it! I know if I bring it to the dealer it WILL be broke!
 






They told me the same thing this morning in an email that the site will be updated and the validate message will be gone. Another SYNC rep told me to bring it to the dealer to have it reprogrammed. The funny part is everything with the MFT & SYNC in my Explorer works great with no problems, so on that note....if it ain't broke-don't fix it! I know if I bring it to the dealer it WILL be broke!

I'm with you. I bought my X on Thursday. Everything works GREAT!!!!. But the website says invald vin. I'm not messing with the vehicle. I'll let the team on sync fix the problem.
 






I just received the following email from Sync support:

Thank you for your email in regards to your SYNC account.

The reason for this is because the APIM (SYNC) module did not get scanned when the vehicle was rolling off the lot.

The best and easiest way to correct this would be to run a Vehicle Health Report. Make sure that the you are using the active phone (x..-x..-xxxx) on the account to dial out for the vehicle health report. The voice command to run a health report is "vehicle health." The report can be viewed by logging into your SYNC account (xxxx).

Please allow 24 hours for this to be corrected. If the vehicle health report does not correct the issue, then you will need to have the Dealership service center READ the APIM (SYNC) module.

Sorry for any inconvenience.

Sincerely,

Jaclyn
Ford Motor Company
SYNC Support Center
 






Thank you for posting that kblee!

I also checked with the SYNC Support team on your VIN validation concerns and wanted to explain a bit more about the Vehicle Health Report. Running a Vehicle Health Report prompts your vehicle data to be updated on SYNCMyRide.com (Again, please wait twenty-four hours for the changes to take effect on the website).

I also want to reassure you that the VIN validation concern resides with your vehicle data on the website and it has nothing to do with the vehicle itself. You will still be able to use Traffic, Directions and Information, and navigate through the SYNCMyRide.com website, but for the time being you may experience an ERROR 200 message on the Update & Customize page.

Taking the vehicle to the dealership to have this concern resolved is another option, which you may do at your earliest convenience (i.e. next oil change). If you have any additional questions on this topic, the SYNC Support team is also available to help (800-392-3673 - Option 1 then 3).

Go to the link http://www.SYNCMyRide.com/Own/Modules/SupportContent/UsingServicesSupport.aspx?hdi=18 for more details on how to activate and run a Vehicle Health Report, should you be interested in that option.

Hope this helps!

Cory
 






Thank you for posting that kblee!

I also checked with the SYNC Support team on your VIN validation concerns and wanted to explain a bit more about the Vehicle Health Report. Running a Vehicle Health Report prompts your vehicle data to be updated on SYNCMyRide.com (Again, please wait twenty-four hours for the changes to take effect on the website).

I also want to reassure you that the VIN validation concern resides with your vehicle data on the website and it has nothing to do with the vehicle itself. You will still be able to use Traffic, Directions and Information, and navigate through the SYNCMyRide.com website, but for the time being you may experience an ERROR 200 message on the Update & Customize page.

Taking the vehicle to the dealership to have this concern resolved is another option, which you may do at your earliest convenience (i.e. next oil change). If you have any additional questions on this topic, the SYNC Support team is also available to help (800-392-3673 - Option 1 then 3).

Go to the link http://www.SYNCMyRide.com/Own/Modules/SupportContent/UsingServicesSupport.aspx?hdi=18 for more details on how to activate and run a Vehicle Health Report, should you be interested in that option.

Hope this helps!

Cory


Just tried this, does not work. Still showing error message for unable to validate VIN.
 












Running the Vehicle Health Report hasn't solved my VIN validation error either.
The ability to run a VHR seems to be tied to successfully fully registering on syncmyride.

I'm taking an educated guess, but it would seem that once you get fully registered, SMR will recognize your cell number and allow the site to answer the call from the Ex when you are trying to send a VHR. I just get a fast busy every time the Ex dials out. It will not connect at all.
 






The ability to run a VHR seems to be tied to successfully fully registering on syncmyride.

I'm taking an educated guess, but it would seem that once you get fully registered, SMR will recognize your cell number and allow the site to answer the call from the Ex when you are trying to send a VHR. I just get a fast busy every time the Ex dials out. It will not connect at all.

I had mine successfully submit a VHR to syncmyride.com on Saturday, but it hasn't fixed my validation issue yet.
 






Hi guys,

For those of you who still have the issue, I just wanted to check and make sure that you are waiting the full twenty-four hours after running the Vehicle Health Report to see if the VIN validation error still occurs.

If you have waited the full twenty-four hours and the issue persists, please message me your VIN so I can have this researched. Thank you.

Cory
 






As of this morning, I was finally able to log into Sync My Ride and see everything. Strange thing was that it was prompting me to purchase a 12-month subscription to Traffic, Directions and Information. Wait...this is supposed to be complimentary for 3 years. On my way to work, I attempted to connect to Sync Services and got the same message that I needed to register at syncmyride.com which I had already done.

I just got off the phone with Sync customer service regarding this issue. One of the tricks they tried a couple days after my purchase was to add a different email address to see if that would get me past the VIN validation problems (Hint: if anyone suggests this - do not do it). In the end, they linked my complimentary services to the second account, which had no associated cell phone number. The call to CS finally got everything switched over to the correct email address.

I logged in and immediately saw that my complimentary TDI service is set to expire on 5/9/14. In the grand scheme of things, 2.5 weeks isn't a big deal. But when the incompetence is on the part of the plant / CS folks, the least they could have done was to move the start of my subscription to today. I asked if they could do this and was promptly denied. Pitiful...
 






I got a call from my dealer yesterday. He said he had researched the VIN error I was having in syncmyride. Told me to bring it in. I thought this would take a while. When I got there the service manager took my keys and said it would only take a few minutes to resolve. Sure enough 20 min later my X was done. I went home and logged in everything is right and working properly on my pc.

Unfortunately, he wasn't there when the attendant brought my car back. I don't know what he did. All I had been told was they had to do some diagnostic with it.
 






Out of the blue, my VIN validation error just went away this morning. I talked to the dealership about the problem about an hour before, maybe that had something to do with it?
 






I went through all of this and ended up spending the entire day at the dealership working this out. In the end, they now know how to address this. You need to tell them to run the update and FORCE the reset. This is an option the installer won't want to do because they're told not to. This is how they get the situation resolved. Mine is working now, although I can't get the sync Status checker tool to work. It creates the USB stick software and it seems to run in the car OK... but it won't let me report a successful installation. It gets to 99% complete and then says: UPDATE NOT REPORTED. I have tried two different computers. Two different sticks. Waited several days. Ran the vehicle health report... everything. Simply won't work. Called Sync hotline and they said they were updating the website. No mention of this on the website. Still won't work 24 hours later. I hate this.

I gotta say... I don't think I would recommend this car to other people. It's been a seriously frustrating experience. From the 4 month wait to get the car and now all of the software problems. I think we're all paying a lot of money to be beta testers.
 






Well up to about an hour ago I didn't even know syncmyride existed, I signed up I took about three minutes and everything worked perfectly..... too bad people are having issues........
 



Join the Elite Explorers for $20 each year or try it out for $5 a month.

Elite Explorer members see no advertisements, no banner ads, no double underlined links,.
Add an avatar, upload photo attachments, and more!
.





Getting this when I try to log in on syncmyride.com, this started yesterday...anyone else?


Error

"Our system is unable to retrieve your vehicle's information. Please try again later."
 






Featured Content

Back
Top