Ott23
Member
- Joined
- September 6, 2011
- Messages
- 21
- Reaction score
- 0
- Year, Model & Trim Level
- 2011 Ford Explorer
2011 Limited - Not even a year old and it has been in the shop for over 17 days for repairs.
1 - Rear bumper loose. Missing manufacturing clips
2 - Navigation didn't work (1st time) - Replaced Card
3 - Navigation still didn't work (2nd time) - replaced Hub
4 - Water Leak in cabin (1st time) - One week in the shop - Dealer couldn't find leak.
5 - Water Leak in cabin - (2nd Time) - Oh Yeah there it is - Another week in shop - broken seal. They say its fixed.
6 - Loose Trim Panels on A,B & C pillars - Dealer stated that's normal - Really???
7 - Back Up Camera doesn't work (intermittent)- Need to wait for MFT upgrade
8 - Phone doesn't Sync anymore- Need to wait for MFT upgrade
9 - Just received the MFT upgrade - very simple instructions. Turn vehicle on, Turn Audio on, insert USB upgrade, follow instructions - takes about 1 hour. 4 hours into the upgrade the installation was stuck on "installing 3 of 15". I couldn't leave it running all night so I was forced to shut it off. Turned the vehicle back on in the morining and nothing was working - The whole center stack was completely blank. Nothing would turn on. Back to the Dealer. Dealer gave a loner because they can't figure it out.
My wife's Acura MDX is 8 years old and it's only been in the shop for scheduled maintainence and normal wear. If you're going to spend $45K plus, you should expect quality....We have it with the MDX.
Can someone at Ford please tell me why I should think about buying another Ford vehicle?
1 - Rear bumper loose. Missing manufacturing clips
2 - Navigation didn't work (1st time) - Replaced Card
3 - Navigation still didn't work (2nd time) - replaced Hub
4 - Water Leak in cabin (1st time) - One week in the shop - Dealer couldn't find leak.
5 - Water Leak in cabin - (2nd Time) - Oh Yeah there it is - Another week in shop - broken seal. They say its fixed.
6 - Loose Trim Panels on A,B & C pillars - Dealer stated that's normal - Really???
7 - Back Up Camera doesn't work (intermittent)- Need to wait for MFT upgrade
8 - Phone doesn't Sync anymore- Need to wait for MFT upgrade
9 - Just received the MFT upgrade - very simple instructions. Turn vehicle on, Turn Audio on, insert USB upgrade, follow instructions - takes about 1 hour. 4 hours into the upgrade the installation was stuck on "installing 3 of 15". I couldn't leave it running all night so I was forced to shut it off. Turned the vehicle back on in the morining and nothing was working - The whole center stack was completely blank. Nothing would turn on. Back to the Dealer. Dealer gave a loner because they can't figure it out.
My wife's Acura MDX is 8 years old and it's only been in the shop for scheduled maintainence and normal wear. If you're going to spend $45K plus, you should expect quality....We have it with the MDX.
Can someone at Ford please tell me why I should think about buying another Ford vehicle?