dco43054
Explorer Addict
- Joined
- April 24, 2003
- Messages
- 1,295
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- 15
- City, State
- cmh
- Year, Model & Trim Level
- 20 XLT
So my My Ford Touch setup is showing as incomplete saying that the VIN is not confirmed.
he customer service rep said I could try sending a Vehicle Health Report which would refresh the VIN in the system. I've tried a dozen or more times since yesterday morning and have not been successful. It says it is collecting data, but then says it could not connect and the report fails. I have tried dialing the number and each time it rings a fast busy. It has never connected through.
The number MFT is dialing is 888-796-2863. I called Customer Service and they confirmed that was the number it was supposed to dial. I thought it might be a volume thing overloading the system, but I just tried at 6:10 EDT time and it did the same thing.
Can anyone confirm that when you send a VHR that is the number your MFT is dialing? If you look at your cellphone when the call is placed, it will show you. Or has anyone else tried in the last 24 hours and been successful.
The alternative to getting this set up is to make a dealer trip, which would be fine, but I'd rather do it the easier way if possible.
he customer service rep said I could try sending a Vehicle Health Report which would refresh the VIN in the system. I've tried a dozen or more times since yesterday morning and have not been successful. It says it is collecting data, but then says it could not connect and the report fails. I have tried dialing the number and each time it rings a fast busy. It has never connected through.
The number MFT is dialing is 888-796-2863. I called Customer Service and they confirmed that was the number it was supposed to dial. I thought it might be a volume thing overloading the system, but I just tried at 6:10 EDT time and it did the same thing.
Can anyone confirm that when you send a VHR that is the number your MFT is dialing? If you look at your cellphone when the call is placed, it will show you. Or has anyone else tried in the last 24 hours and been successful.
The alternative to getting this set up is to make a dealer trip, which would be fine, but I'd rather do it the easier way if possible.