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2011 explorer need advice, P0300, P0301, P0305

Discussion in 'Stock 2011 - 2019 Ford Explorer Discussion' started by wannadrag, November 10, 2013.

^^Searches ExplorerForum.com^^





  1. wannadrag

    wannadrag New Member

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    City, State:
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    Year, Model & Trim Level:
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    Hello, my name is bryan and a new member to this forum.
    I'm sorry my first post has to be a negative one, as I do love the new explorer.
    I purchased an 2011 explorer certified pre owned with 29000 miles december30th 2012, I also purchased extended warranty through ford.
    1 month of driving I noticed a knocking sound on the bottom end of the motor, most noticeable when pulling from a dead stop. I found it knocks between 700 and 1100 rpm.
    I took it to the dealer where I purchased it from at 31392 miles.
    I wanted them to address the low end knock, driver side window chattering , sync upgrade ,wind noise on drivers door at highway speed. and intermittent brake squeal while in reverse.
    I got the car back 29 days later, they replaced the short block due to a knocking #5 cyl wrist pin, replaced driver side window motor, upgraded sync, resealed A pillar molding trim, and said they could not replicate brake squeal.
    The low end knock was now gone, and now has valve train tic/tapping noise, window still shudders, still has wind noise at highway speeds, and still intermittently squeals while in reverse.
    I was told ticking sound is normal, although it didn't do it prior to short block replacement. Nor did this car make any noise before I bought it or I would not have purchased it.
    Upon leaving dealer I had to fuel up, I noticed the spoiler on both sides was loose so I clipped them in, I also found the oil filter on loose so I tightened it 3/4 of a turn. I contacted service advisor and he thanked me for letting him know.
    My wife was pregnant at this time so the car didn't get to much use, mostly around town. she informed me that while pulling an extended grade the car would lose power A/C would cut out and the check engine light would flash, also the transmission would hang up in gear then shift real hard.
    It happened to me while driving and verified the same thing. I scanned for DTC's using my laptop and AE with the ford bundle, I came up with a micro thermal module on the HVAC circuit.
    At 34791 miles I took it to the same dealer I informed them of the loss of power, hard shifting, ticking/tapping coming from the valve train, a broken positive battery cover that had been broken on the last visit, and a missing bumper on the rear hatch. They had my car 15 days.
    They replace the transmission valve body separator plate, unable to duplicate the tapping/ticking sound from valve train, fixed broken battery cover and replaced the missing bumper on the rear hatch.
    The car now shifts better tan any time I've owned it, ticking/tapping still happening, and the car is still intermittently flashing check eng light on grades.
    We took the car to San Francisco, and it ran great up there and while we were there, I thought the problem had cured itself. On the way down central valley I look in my side view mirror to see my keyless entey panel flapping in the wind, I pullover and was able to reattach it but it had gotten scraped while flapping in the wind. very disappointed at how a panel on a 50000 car is attached with double sided stickey tape.
    while coming up the grape vine which is a very steep and long grade, I lose power, I move over to the slow lane, barely, and the car regains power, the transmission then hangs up in 3rd, after reaching the summit I had to put in neutral, then to manual upshift then the transmission regained it's normal function.
    Upon arriving home I hooked up my lap top and pulled code p0300,p0301,p0305, all associated with engine misfire specifically cyl 1,and 5.
    Dropped off car at same dealer at 37310 miles I informed them of loss of power and the codes that I had pulled, that the valve train tick/tap was still present, the key less entry panel delamination, that the my temp light on the A/C had burnt out or was no longer illuminating, and that the drivers door seemed misaligned to the front fender.
    They had the car 10 days.
    Dealer claims that they cannot find the DTC's that I had pulled, they replaced keyless entry panel (it was on a recall) they compared the my temp light to two other like cars in their lot and claimed lack of that light operation normal(I found out later on this forum that the light goes away when the sync is upgraded), found the outer fender skirt warped causing the appearance of a misaligned door(replaced fender skirt and retainers)
    Service advisor claims that a tech took my car up the grade 4 times driven quote " like it was stolen" and could not replicate the loss of power that I have complained about
    when I picked up my car I brought my lap top and pulled up all the PID'S associated with engine misfire, I showed the service advisor that there were 10 start stop cycles since last misfire event to show him that I was not hallucinating I brought the service advisor out to hear the ticking/tapping that they can never seem to duplicate in the shop. It seems most noticeable when parked next to a wall or large vehicle, it seems to resonate off of other objects. I operate and work on diesels so I guess my hearing is fined tuned to hearing noises on top of other noise.
    As I pulled out of the dealership, laptop hooked up I didn't even get to the freeway and had 18 misfire events. I proceeded to the grade, by the bottom of the grade I had 59 misfire events, as I pulled the grade a mile into it the car lost power A/c cuts out, check engine light flashes. I call dealer to tell them that I am bringing it back. As I pulled in I m greeted by the tech, it was too late for him to go on a ride along with me so that I could show him what's happening, butt he actually blames my soft ware for causing these problems, I inform him that these issues arose before this car had even seen my software. His response "oh". I even hooked up a normal $100 scanner from autozone to show him the codes that HIS software could not find.
    I then tell him I'm upset that I was lied to. I put on 26 mile going up the grade and back. My vehicle had only 9 miles from when it was dropped off to when I picked It up. I was told it went up the grade 4 times. I was very specific when I told the service advisor that the problem only happens on an extended grade.
    So I'm guessing a tech took my car for a joyride on the local farm road flogging it to try to duplicate my issues, the tech even admitted to me that he hadn't taken the car on the grade. Needless to say I was furious.
    Rather than cause a scene at the dealership I chose to go home and cool off.
    I then decide to contact the service manager via online, no response, I called his direct line, no response.
    The service advisor called me within minutes, he told me that now they have retrieved the DTC codes, I inform him that since they are going to have my car for another extended period that I want the ticking/tapping taken care of(I give him 4 TSB's related to the valve train ticking), I also want the window chatter on both drivers and passengers door taken care of.
    They have the car another 8 days.
    They reflashed the PCM and did a 133 mile road test,runs ok at this time.
    They changed both window motors and regulators, but left tape residue on my windows related to the removal and replacement of regulators and motors, and a glue substance and tape on my leather seats and they scratched the drivers window on installing motor and regulator.
    They did nothing for the ticking sound coming from valve train.
    At this point I'm just happy the car no longer losses power, my wife's now had our child and she's started work at children's hospital L.A, so I haven't pressed the issue of fixing the valve tick I simply don't have time to take it to the dealer for them to not repair the issue.
    I would rather have the problem resolved sooner than later, I figure at 60 70000 miles they'll come up with a reason that its somehow my fault for the noise, due to me not pouring in the oil correctly, etc.

    Now nov 8th I did change the oil, guess what? my lower end engine knock is back. also found the exhaust hanger behind the catalytic converter completely detached, and the clamp from catalytic converter to exhaust pipe completely loose.
    Did they lie to me in saying they replaced the bottom end? It seems suspect after an oil change my problem is back(5-20 ford synthetic blend, ford filter)
    Maybe they put in an oil additive, or thicker viscosity oil to tame the noise.
    They billed ford for a new short block, and would not let me see my old short block claiming they had shipped it back to ford for inspection, because they hadn't seen this particular problem on the 3.5's
    I refuse to go to the same dealer.
    dose anyone know if this car would qualify under lemon law?
    would ford be willing to help me get this thing fixed once and for all by referring me to a dealer competent to handle the repairs that I am asking for?
    Or could ford give me a credit or rebate for the purchase of a new explorer?
    I do love the explorer, but this one has been in the shop for 25% of the time I've owned it (61 days)

    I know ford has a great customer care presence on this website, please help me. Thank you Bryan
     
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  3. Ajar

    Ajar Active Member

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    Ugh that's some crazy story! Sorry to hear what you've been going through. Is it possible you bought someone else's lemon!? Unfortunately certified or not, you never really know how the previous owner drove and maintained it....
     
  4. 07RS4

    07RS4 New Member

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    Bryan,

    That is one heck of a story and presented the facts. What are your options under the lemon law in Cali? I would push to get it returned under it if you qualify. As the miles roll on, my fears would be somehow this is going to be all your fault and you will be stuck with it.
     
  5. jrmexplorer

    jrmexplorer Well-Known Member

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    My advice: find a new dealer. You've been WAY too accomodating to this particular dealer. Find one who will fix your problems the right way.

    Ford doesn't own the dealerships. They actually don't have as much control over them as one would think. Finding a dealer that wants your business will help you.

    As far as the "ticking" noise - I have it too and I've been told several times by several mechanics that it's normal. I'm not gonna lose sleep over it. The rest of your problems are not normal.

    Again. Find a dealer that will take care of you. Also contact FordCustSrvc on this website and they can sometimes help. I would send them a Private Message ASAP. They will need your VIN number.
     
  6. wannadrag

    wannadrag New Member

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    Ajar, yeah it was a lease return, not a rental but you never know.

    07rs4, As I understand the car needs to have been attempted repair for the same problem 4 times or 30 or more cumulative days not consecutive. And I'm sure I'll be to blame for not pouring in the oil correctly. Unfortunately I'm guessing the general manager is just as unresponsive as the service manager, I really need to speak to ford before going down the lemon road.

    jrmexplorer, The thing with the ticking noise is, It didn't do it before I bought the car during 3 test drives(wife). It only came on after the bottom end was replaced. I too was told that it is a normal characteristic of this car.( my dealer said they have other explorers with the same mileage that make that sound) so I guess it must be ok.
    I was told it's injector tick which would be fine but I can hear the injectors pulse, all six, the ticking is one tick at valve train speed. And lastly there are 4 TSB's related to cold start tick. Mine ticks cold intermittently and all the time when warm ,only at idle, and engine knock only occurs when warm between 700 and 1100 rpms.

    Thanks for those who have replied so far.

    Can any one refer me to a great dealer here in so cal, I'm leaning toward Galpin ,because they are huge , or sunrise , I know they are the diesel specialists around here , but have never dealt with them. Thanks Bryan
     
  7. FordService

    FordService Official Ford Rep

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    Hi Bryan,

    Reach out to me via PM with your info and I'll check out ways to help. Be sure to include your full name, best daytime phone number, current mileage, VIN, and preferred servicing dealership. I'll start researching some options.

    Crystal
     
  8. wannadrag

    wannadrag New Member

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    Crystal, Thank you PM sent Thanks Bryan
     
  9. peterk9

    peterk9 Staff Member Moderator Elite Explorer

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  10. FordService

    FordService Official Ford Rep

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    Thanks for the PM, Bryan! I responded with your case information. Let me know if you have any questions. :thumbsup:

    Crystal
     
  11. wannadrag

    wannadrag New Member

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    well, its been a year, and I figured id give you all an update.
    At crystals suggestion I took explorer to a different dealer.(biggest on west coast).
    It was in shop 41 days.
    They put in a new long block. The noise was still there.
    After telling me it was normal, I insisted it was not.
    They sent field engineer to no avail.
    They found by disabling ignition coil # 3 the noise would go away.
    They sent noise audio recordings to Michigan for further review.
    A month later a ford rep called and told me that the engineers deemed it a normal noise.
    Long story short, I had to lemon law this car. No attorneys, straight through ford and I am happy to say they made me 100% whole out of this deal, absent frustration etc.
    Bought a brand new 2014 xlt this may 2014 and could not be happier.
    In a nut shell 2011 ford explorer bought 12/30/1012.
    1n shop 105 days 2013.
    1 short block
    1 long block
    over $5000 in car rental (ford esp).
    unknown$$$$$$ charged to ford. had to wait 4 months for vehicle buyback to transpire.
    I hope these ramblings can help someone out there, pm if any questions.
    I left out a lot, as I don't want to bore you all to death.

    A special THANKS to Crystal, Ford motor company and this website for facilitating my vehicle situation.
    Bryan
     
  12. Fpo

    Fpo Active Member

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    Wow what a story! I hope you have better luck this time!~
     
  13. twodogs603

    twodogs603 Member

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    I have always been a GM person. Loved my GMC trucks. Never had a bit of problem with them. In June I bit the bullet and bought my first Ford- a base Explorer. Haven't had any problems so far, but Im really having 2nd thoughts after constantly reading stories on this site about problems. A friend has a new Explorer, about a year old, and he is having issues with paint bubbling on the hood. And whats a real disappointment is NADA shows clean retail for my truck is already $10,000 less then what I paid for it 6 months ago. That says a lot right there.
     
  14. wannadrag

    wannadrag New Member

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    FPO, Yeah I think I just got a dud first time out. Totally happy with the 2014, not one glitch.
    Twodogs603, I understand brand loyalty, I have a 2000 f350 diesel w 314000 miles, a 1997 f450 w 215000 miles a 66 mustang convert,68 mustang convert, 64 galaxie convert, a 64 f series tow truck w 32000 original miles a couple mopar gtx's and a challenger. I,ve always had a spot in my heart for fords, but getting the explorer was based on what my wife needed/wanted. After all these problems we were tempted to go another route, but believed an other chance was in order especially getting all our money back, we just threw it back into a brand new version of the explorer we had(color, options, etc). Im sure your explorer will do you great.
    Also, after all the problems I had, I bought an extended package online for about half of what the ford dealer wanted, looking back probably wasted money but it is an ace in the hole if a problem comes up.
    AS far as driving off the lot and seeing a price hit, I think is about normal unless you bought an exotic or some thing that people really desire coupled with low production numbers.
     
  15. Fpo

    Fpo Active Member

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    they sold millions of Explorers, you hear about the Bad stuff.But not too many people post when they have no Issues... just saying
     
  16. plumbago

    plumbago Active Member

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    It's 4 years old. It's never going to be "right". Dump the vehicle as soon as you are able. Best regards Plum PS I'd consider a different brand for your next vehicle....
     
  17. wannadrag

    wannadrag New Member

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    Yeah, it's a lot of reading. somewhere in there you'll see that I lemon lawed the car early this year and bought a brand new 2014 xlt.
    The 2014 has been flawless.
     
  18. peterk9

    peterk9 Staff Member Moderator Elite Explorer

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    As a new member, you don't have the background info on the member you are responding to. I'd guess that 90% of his posts are of the negative variety. He has had issues with his particular model and so figures all Ford products are undesirable. The only issue I have with the manufacturer is why some of these problems identified in 2011 are still affecting some of the newer Explorers today.
    I hope you enjoy your new XLT ore than the last one.:):thumbsup:

    Peter
     
  19. mzodarg

    mzodarg New Member

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    I too am a GM guy, but went out on limb and bought the xsport. I have some fit and finish issues that are being fixed tomorrow but i'm overall pleased so far.

    I paid $34,000 for a malibu LTZ turbo in 2013, black book trade in value 1 year later on excellent condition with 8K on the odo was $19K. The way I do math, I lost my [MENTION=127576]ss[/MENTION]!!
     
  20. FordService

    FordService Official Ford Rep

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    I'm always happy to help, Bryan. Thanks for sharing your story with us. :thumbsup:

    Crystal
     
  21. Samm709

    Samm709 New Member

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    Car misfires when i stomp on the gas at around 60mph and 4000 rpms but only when i stomp on it... Goes into limp mode for a minute then its fine..... Any help on issue?
     

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