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Water Leak

Discussion in 'Stock 2011 - 2019 Ford Explorer Discussion' started by Ott23, September 6, 2011.

^^Searches ExplorerForum.com^^





  1. Edgieguy

    Edgieguy Active Member

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    Search the forums, 34 pages of unhappy customers, Im one of them.

    Ours has been repaired over 10x. All American Ford in Paramus NJ sent us away after the latest leaks because they don't know what else to do. Our interior is saturated with water. Here's a video of our leak.


    http://youtu.be/o1RFtKSwqco

    http://youtu.be/NgZ5qYFzPOw

    I urge everyone to photo document your leaks!
     
    Last edited: August 12, 2013
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  3. Edgieguy

    Edgieguy Active Member

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    Roof still leaking

    We reported this problem early and then unfortunately OFTEN! We've had our ex in for repairs over 10x's, now our dealer is turning us away because they dont know what else to do. You read that right, THEY TURNED AWAY OUR VEHICLE FROM THE DEALERSHIP (ALL AMERICAN FORD PARAMUS NJ) AFTER THE SERVICE MANAGER WHO WE'VE BEEN DEALING WITH WITNESSED THE LATEST LEAK AND SAID "SORRY, WE CANT DO ANYMORE"

    Our interior is saturated with water, our headliner is saturated with water, my wife has been in tears over this and no one can help us!

    http://youtu.be/o1RFtKSwqco

    http://youtu.be/NgZ5qYFzPOw
     
  4. FordService

    FordService Official Ford Rep

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    Hi everyone,

    I know many of you are frustrated with what you've been experiencing; I hear you and I'll continue to do all I can to assist. If you haven't already, send me your information (VIN, dealer, mileage, daytime phone number, full name) so I can get your case documented.

    Crystal
     
  5. FordService

    FordService Official Ford Rep

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    Hi Edgieguy,

    I recommend making an appointment with a different dealership so they can give you a second opinion. If you need assistance locating an alternate dealership near you, send me a PM with your ZIP code and I'll be happy to find some options for you.

    Crystal
     
    Last edited: August 13, 2013
  6. Wheels1950

    Wheels1950 New Member

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    What again

    Crystal,
    Are u kidding me
    Like I said before you have not done anything to resolve these problem,
    you want to help call FORD in Mi. And get them to resolve this problem .
    The reginal engineer was not interested why would you think you could solve this.
    Post someone in commands phone number to straighten this out, now that would be doing something.
    Is anyone else bored and frustrated with these reps all they want to know is vin number ,phone # and name .
    This doesn't cut it we need action and fast ,winters coming.
    FRANK



     
  7. Edgieguy

    Edgieguy Active Member

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    The problem with going to another dealer is that they don't want to deal with all the patches the first dealer did to try and remedy the problem. The guy from another dealer already told me, they messed it up, let them fix it. Not that it gets dumped on my mechanics. And in all honesty I don't blame him for telling me.
     
  8. Candacelee

    Candacelee New Member

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    Call a lemon law atty. Make FORD pay.
     
  9. 182RG

    182RG Active Member

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    2011 - too late
     
  10. FordService

    FordService Official Ford Rep

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    Hi Frank,

    I can assist by getting your information into the hands of your regional customer service manager; my offer to help still stands if you'd like to go that route. I don't have the ability to make or receive calls, so if you'd like to talk with someone directly, you can call our Customer Relationship Center directly at 1-800-392-3673; they can also assist with getting your concerns into the right hands.

    I understand, Edgieguy. If you'd like to go down this route in the future, let me know and I'll alert your regional customer service manager.

    Crystal
     
  11. Edgieguy

    Edgieguy Active Member

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    Quote:
    Originally Posted by Candacelee
    Call a lemon law atty. Make FORD pay.



    2011 - too late


    We have. We had to, we had no choice. The problem wasnt being resolved time after time and before the window of opportunity closed under NJ law we got an attorney. Glad we did, because it only got worse.
     
  12. cnsheets

    cnsheets Active Member

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    Good for you.
     
  13. MizzouMan_2000

    MizzouMan_2000 Active Member

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    Every morning i back out of my garage and down the drive way. When the rear of the vehicle meets the gutter and the street, i can hear the back end creek from what i figure is the the body flexing. I can't help but wonder how long before the body flex cracks weld seams and the water leaks begin.
     
  14. toddp

    toddp New Member

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    Not too late as long as the problem started in the first year and has not been resolved after 3 attempts
     
  15. cnsheets

    cnsheets Active Member

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    Have your dealer pull the headliner, then spray some of this on the underside :D

     
  16. Candacelee

    Candacelee New Member

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    There may be other recourse if not actual lemon law.. Call the attys anyway. Just check. Also, tell every explorer owner you see about the problem. I have all my photos on my phone and show them every single time I see someone. Make Ford pay somehow.. This is a horrible problem that has gone on too long and they try to 'fix with some band aid'!!!
     
  17. peterk9

    peterk9 Staff Member Moderator Elite Explorer

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    Although I can't say for sure, I would very much doubt that the sound you hear is the body flexing. It is more likely to be the suspension.

    Peter
     
  18. Wheels1950

    Wheels1950 New Member

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    Yes we know

    Sorry don't cut it.
    Action does
    We know how to document or service visits with what they call work orders which u have to sign every time your car is worked on.
    Did u call anyone yet about this problem ???
    Come on people BIT!! a little maybe someone will here us.
    At least document your problem here for everyone so the next person that considers buying a explorer will think twice about it!!
    Remember Squeaky door gets the oil



     
  19. peterk9

    peterk9 Staff Member Moderator Elite Explorer

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    Frank, in Crystal's reply to you she clearly stated that the reps do not have the ability to receive or make calls so why ask if she called anyone yet?
    It is quite obvious that you are 'picking' on the wrong person. This is going to get you absolutely nowhere. You will just keep going in circles as one can see in reading your posts.
    She provided you with a phone number to call. That and having the issue documented is it Frank. You have to go through a different channel. Look at all the posts on the 'exhaust smell' and 'steering' issues and yet nothing has changed. A TSB was eventually established on the exhaust smell but it has proved to be less than successful.
    I wish you luck in getting the issue addressed properly but nothing more can be achieved here that hasn't already been done.

    Peter
     
    Last edited: August 14, 2013
  20. Wheels1950

    Wheels1950 New Member

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    Wha wha what

    Yes would you explain to me what has been done so far or should I give up posting to this site!
    There has not been anything done that I can see .
    Exactly what do they do and what was accomplished thru their help?, maybe you cane explain it for them!
    I would like everyone that has a problem with these cars voice an opinion not just the water leak but anything that you experienced and what was done to rectify it or are you still waiting for a response from the service people on here?
    Here's a chance to speak up not just the bad but tell us what good was done also.
    Waiting with faded breath to here this response
    Peter please explain your results with their help, I'm not talking about them telling you when your car will be delivered but a true solved problem.
    FRANK




     
  21. peterk9

    peterk9 Staff Member Moderator Elite Explorer

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    Rebecca (IVT) was able to provide a way to successfully install an earlier MFT update after the usual instructions did not work. As for Crystal, I haven't had any problems to refer to her.
    No smells, no leaks, no steering issues, no MFT issues I couldn't resolve.
    The only things I've had replaced/fixed were the random windshield wipe TSB, a bad front sensor and a new battery. That's it. So far it has been an excellent experience both with the vehicle and the dealer.:thumbsup::thumbsup:

    Peter
     

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