Update
So we take the car into the shop with a VERY detailed typed letter of our service concerns. 20min. later they have it all typed into their machine---what a waste as I basically just repeated everything so they could type it in. Grrr.
Items to review---
Tailight moisture
Shimmy at 75-80mph
Pull to the left
Clunk from drivers door
Tranny harsh shifting issues.
Get car back and they shot 3lbs. of grease on the door hindge depsite my telling them that was done once when we bought it and another time by myself. The had to order the taillight (that's fine), the said they couldn't duplicate the shimmy as they can't drive above 65mph and they couldn't feel the pull. They forgot to check the transmission woes! I was pissed about it all, but decided to wait until the tailight came in. :fire:
They call a week later that the tailight is in. We go back and I tried to be as calm as I could with the service writer. Here's my beef---I drive the car 900 miles on a trip and it pulled left on every road. The shimmy is apparent at about 75mph on the highway. I drive in Indiana, so going 75mph is 5mph over the posted limit. Moot point if you ask me. Page 9 of the warranty book says that balance and alignment adjustments are part of the warranty for the first 12-months. This guy tells us the first visit that he doesn't want to put it on the alignment rack b/c he'd have to charge us $100. What? Did he read about the warranty? I guess not.
So, I approach him and ask if he's calling me a liar? He looks puzzled and I say, "well, I drove 900 miles in the car and you drove 10 on a test drive and didn't even get above 65mph. I felt it pull and shimmy and you're telling me it doesn't and you didn't even get to the described speed where it occurs." I go on to say, "Do you think I'm trying to profit some how off of you on this; do you think I enjoy taking time out of my day for these things?" Come on, what's the advantage for me to lie about this?" He tells me that unless they can duplicate the concern, they can't authorize a warranty repair. I'd have to pay for it. That seems reasonable on a truck with 5,000 miles, don't you think?
5,000 miles on the vehicle, there's a warranty book that says it's covered and I drive it for 900 miles vs. their 10 and they say there's nothing wrong. I spend $38k on the truck and they apparently aren't willing to work with me and just put it on their alignment rack and balance the tires? If the vehicle didn't have so few miles on it, I'd start to appreciate their concern for not paying for it. However, with 5k on the clock, and a warranty book that says it's covered to 12k, why wouldn't you just do it for a customer who spent that kind of money on the vehicle and has other cars serviced at their department? I'm completely beside myself on this and not sure what to do. Try another dealer, I guess, but this is chewing up a lot of my time.
So, after the second service visit they call to say they flashed the PCM, and can't fix the door. It's an apparent "mfg. defect." as they put it, and there's nothing they can do with it! What? You are a repair center for the mfg.!!! Fix it. They then give me the same BS as before on the shimmy and the pull.
So, I'm stuck with a clunking door, pull to the left and a shimmy at 75-80mph and a dealer who isn't willing to work with us after buying a $38k vehicle from Ford.
What would you do? I know one thing, they're fired and a letter to the BBB, state attorney general, Ford and the president of this dealer will be released in the next two weeks. I've been here before with another car mfg. and that sure got peoples attention---my issue, in that case, was resolved within two weeks of them receiving that letter. Hate to be that way, but their service practices are unacceptable.
