I share everyone's frustration... my vehicle has been nothing but one problem after another since I bought it. I bought an American car for the first time in 30 years because I kept reading that the quality gap had been closed. Not so much. More disturbing, however, is the company's intentional effort downplay such a serious problem. I understand that it's a dollars and cents game -- but even then, you have to get the numbers right.
I'm sure that Ford has a battery of well-compensated analysts who have concluded that it's in the company's interest to pretend that this is not a big deal. If, in fact, the failure rate was 2.5 per thousand vehicles, they would probably be correct (to pretend). They will soon discover that this is not correct. Moreover, someone will get hurt, and the negative publicity will snowball. Compounding matters will a clear pattern of obfuscation and denial that will reflect very poorly on the company. The quality control problem evidently extends beyond manufacturing to management.
Having said all that, I think Cory is doing everything he can to help on this forum. Assuming he's rational and would like to keep his job, he has to be unwaveringly helpful and upbeat -- which can sound discordant when his comments are interleaved with emotional rants (such as my own) from customers fearful that their defective cars are trying to kill them. I welcome his presence here.
BTW, I got my car back after 11 days in the shop yesterday... the steering rack has been replaced and I made it home in one piece! Then MFT failed as my wife backed out of the driveway this morning. The beat goes on...
I think it is only a matter of time before there will be a serious injury or God forbid, a fatality due to this issue. Keep in mind that most of the early build owners are likely not members of a forum and are unaware this sudden loss of steering issue.
