A faster, simpler, better myford touch is here - MFT Update

[Sgt1411]

Chimoman

Let me know how you make out because Im probably going to do the same thing as you.

 

[batman89]

Look at this link for more information. Look at post #23

http://www.fordedgeforum.com/index.php?/topic/9209-new-mft-update-is-out/page__st__20

Appears the Edge owners are ahead of us X owners in receiving updates and/or letters.

 

[jrmexplorer]

They'll spin. Just like a did. LMAO Read it. Not upgradeable with USB. Must be done by blah blah blah. OUT.

So now I'm officially confused. The reason does appear to be a complete reflash and not a cooling fan issue.

FWIW - when the service adviser typed up my order, I noticed on his sheet a big thing saying "WARNING WARNING WARNING --- blah blah blah cooling fans blah blah blah"

It appears Ford is trying to make their dealers aware to check for malfunctioning cooling fans on all explorers, and probably in particular early models.

Perhaps dealers are getting confused and thinking this is the reason for the need to have the dealer do the upgrade.

What you printed out seems to conclusively say that your car needs a total reflash.

Chimoman, I know you are frustrated, but I would get your reflash before you give up on the Explorer altogether. Also, I would do a fuse pull right afterwards (NOT a master reset) as I had some initial instability that now seems to be gone away.

 

[cnsheets]

Also, I would do a fuse pull right afterwards (NOT a master reset) as I had some initial instability that now seems to be gone away.

I completely agree with this statement. Mine was acting weird after initial install. Did fuse pull and not a problem since.

 

[jrmexplorer]

I completely agree with this statement. Mine was acting weird after initial install. Did fuse pull and not a problem since.

Yup,
According to Rebecca, the fuse pull is a more complete reboot than the master reset. Some on this board have suggested a Master Reset, but I recommend the more complete reboot of the fuse pull.

 

[lmello]

Got my mailed package yesterday (3/17) I have a 2012 with 5K miles. Did not ever do the fuse pull. Loaded the new version yesterday then did the master reset. So far no issues. Before I loaded the new one I went to the phone settings and deleted my phone. I then sync'd the phone after the reset. So far no problems what so ever. (I do not have a smart phone) I will repost if I have any issues

 

[peterk9]

So now I'm officially confused. The reason does appear to be a complete reflash and not a cooling fan issue.

FWIW - when the service adviser typed up my order, I noticed on his sheet a big thing saying "WARNING WARNING WARNING --- blah blah blah cooling fans blah blah blah"

It appears Ford is trying to make their dealers aware to check for malfunctioning cooling fans on all explorers, and probably in particular early models.

Perhaps dealers are getting confused and thinking this is the reason for the need to have the dealer do the upgrade.

What you printed out seems to conclusively say that your car needs a total reflash.

Chimoman, I know you are frustrated, but I would get your reflash before you give up on the Explorer altogether. Also, I would do a fuse pull right afterwards (NOT a master reset) as I had some initial instability that now seems to be gone away.

There is some interesting information here in the directive sent to dealers.

http://www.fordedgeforum.com/index.php?/topic/9209-new-mft-update-is-out/page__st__20

Peter

 

[jrmexplorer]

There is some interesting information here in the directive sent to dealers.

http://www.fordedgeforum.com/index.php?/topic/9209-new-mft-update-is-out/page__st__20

Peter

So basically early versions do need a reflash.

 

[SWEET ST]

I agree it's a complete reflash, but think that ford is saying hey look while we have the car in check x y & z to make sure its all working well that make a lot of sense, its like when we go to the doctor for a yearly check up they check x y & z same here that's my feeling, i will be going to get my explorer upgraded tomorrow and i have a great relationship with my dealer since i have been leaseing from them since 1999, i will be with the tech side by side will ask all kind of question that he will probly thru me out lol !!!~

 

[jrmexplorer]

I agree it's a complete reflash, but think that ford is saying hey look while we have the car in check x y & z to make sure its all working well that make a lot of sense, its like when we go to the doctor for a yearly check up they check x y & z same here that's my feeling, i will be going to get my explorer upgraded tomorrow and i have a great relationship with my dealer since i have been leaseing from them since 1999, i will be with the tech side by side will ask all kind of question that he will probly thru me out lol !!!~

+1

 

[w1kedz]

If you had to do all that, touching the screen etc while driving, looks like a distraction to me.

I pulled over to take the video... not relevant anyway... if it doesn't work as intended it's also a distraction.

 

[jkintn]

Ford needs to get their $h!t together. I called my local dealer on Saturday requesting the upgrade. They said they could not do it on the weekend (service dept is open on Saturday) because they don't have the time. Suggested I bring it by during the week and they'd have me out in an hour. I specifically stated I had not received the package in the mail and I have navigation. Service advisor confirmed they had extra SD cards and there would be no problem getting it done. I arrived as the 2nd car into the service bay this morning. Service advisor asked if I planned to wait as it would take 2-3 hours. I said sure as I figured if they started right away I'd be out in an hour. Twenty minutes later a different advisor comes to ask for my SD card I received in the mail. Advised him I had not yet received it and referred him to the documentation highlighted below plus my conversation from Saturday. He said "we have one SD card and it is for a new stock model. You need to come back when you receive the packet but honestly to save all of us some time, it's easy to do on your own." Same dealership that told me the windshield whistle is a "design flaw" that I "would have to deal with".

"Customers with eligible vehicles equipped with the MyFord/MyLincoln Touch system will be notified by
mail; however, customers have the option of bringing their vehicle into the dealership to have the
PERFORMANCE UPGRADE performed at no cost prior to receiving their PERFORMANCE UPGRADE
package."

 

[batman89]

What does SyncMyRide say on how your vehicle will be upgraded?

Print this out and take it to your dealer as a reminder of what they need to do.

Date: March 5, 2012
To: All Ford & Lincoln Dealers, General Managers, Sales, Service, & Parts Personnel
Subject: ACTION REQUIRED - MyFord/MyLincoln Touch PERFORMANCE UPGRADE
SUMMARY
At the Ford Motor Company, we continue exploring ways to make the customer driving experience more
rewarding. In this spirit of continuous improvement, Ford is pleased to announce the release of the
PERFORMANCE UPGRADE software for 2011/2012 MY Edge, MKX, Explorer and 2012 Focus vehicles
equipped with MyFord/My Lincoln Touch. The successful implementation of the MyFord Touch/MyLincoln
Touch (MFT/MLT) PERFORMANCE UPGRADE (FSA# 11A01/11A02/11A03) is important to our
customers and our dealers. Your active involvement in the responsibilities listed below will help ensure
the PERFORMANCE UPGRADE is successful.
PERFORMANCE UPGRADE BENEFITS
The MyFord/MyLincoln Touch PERFORMANCE UPGRADE provides owners with simpler graphics, faster
touch-screen response, easier-to-use controls, easier-to-read fonts, enhanced voice recognition, and
improved navigation maps. In addition, successful completion of the PERFORMANCE UPGRADE
extends the coverage on the SYNC module to four years (five years for Lincoln) from the warranty start
date of the vehicle (unlimited mileage). This coverage exceeds the original warranty coverage provisions
for the SYNC module.
ELIGIBLE VEHICLES
2011/2012 MY Edge, MKX, Explorer, and 2012 Focus equipped with MyFord Touch/MyLincoln Touch are
eligible to receive the PERFORMANCE UPGRADE at no cost. All 2013 MY vehicles will come equipped
with the latest software system from the factory.
DEALER UNSOLD IN-STOCK VEHICLE PERFORMANCE UPGRADE PROCESS
Dealers are requested to update their eligible unsold in-stock vehicles (new and used including CPO) by
March 16, 2012. Dealers who perform the PERFORMANCE UPGRADE on these units should submit a
warranty claim as outlined in FSA#11A01 or 11A02 within 30 days. Dealers will be sent initial seed stock
quantities of SD cards for navigation-equipped units in stock and sufficient USB drives, along with user
guides and instructions. The USB drives are not vehicle specific and may be used to update numerous
vehicles, however one SD card is required per navigation-equipped vehicle and must remain with the
vehicle.
SD CARD SEED STOCK
Dealers will be sent an initial seed stock of SD cards as outlined in FSA# 11A01/11A02 to upgrade unsold
in-stock vehicles and to have available for customers who cannot perform a PERFORMANCE UPGRADE
themselves. Before seed stock is exhausted, dealers need to order additional supply as indicated in the
FSA’s.
CUSTOMER PERFORMANCE UPGRADE PROCESS
Customers with eligible vehicles equipped with the MyFord/MyLincoln Touch system will be notified by
mail; however, customers have the option of bringing their vehicle into the dealership to have the
PERFORMANCE UPGRADE performed at no cost prior to receiving their PERFORMANCE UPGRADE
package. Dealers should check OASIS to verify the customer’s FSA category prior to performing the
upgrade. Dealers who perform customer PERFORMANCE UPGRADES should submit a warranty claim
as outlined in FSA# 11A01/11A02/11A03. Customers are grouped into 3 categories as outlined below.
1. FSA 11A03 - Retail customers eligible for self-installation (with and without navigation)
- These customers will receive a USB drive, an SD card (if vehicle equipped with navigation),
and instructions for completing the PERFORMANCE UPGRADE themselves. Customers
may elect to return to the dealer to have the PERFORMANCE UPGRADE performed at no
cost. The customer is requested to bring their USB and SD card (if applicable) with them to
the appointment.
Dealer Communication2. FSA 11A02 – Certain early Explorers (as identified in OASIS) and Fleet customers that must
return to the dealer for the PERFORMANCE UPGRADE.
- Corporate Fleet customers who don’t provide Ford with driver specific names and addresses
will receive a letter instructing them to return to the Dealer for the PERFORMANCE
UPGRADE.
3. FSA 11A01 - Retail customers ineligible for self-installation who must return to the dealer for the
PERFORMANCE UPGRADE (with and without navigation)
- These customers will receive only a letter directing them to return to the dealer to have the
PERFORMANCE UPGRADE performed, as they have a version of MyFord/MyLincoln Touch
software which requires a system reflash administered through the dealer’s IDS tool. Dealers
will use their seed stock of SD cards for navigation-equipped units.
LINCOLN CUSTOMERS
Lincoln customers will receive a Lincoln branded communication and will be contacted by the Lincoln
Customer Care Team (LCCT) beginning the week of March 12, 2012 to confirm receipt of the
PERFORMANCE UPGRADE package. The LCCT will explain their options for completing the
PERFORMANCE UPGRADE including assistance with scheduling an appointment with the customer’s
desired dealership and confirming the customer’s understanding of the warranty extension. The LCCT
will also remind customers to report their successful PERFORMANCE UPGRADE via syncmyride.com or
by calling the In Vehicle Technology Team at 800.392.4040.
PERFORMANCE UPGRADE TIME REQUIREMENTS
The MyFord Touch/MyLincoln Touch PERFORMANCE UPGRADE process for FSA’s 11A02 and 11A03
may take up to one hour to complete using the USB Flash drive or longer using IDS. The 11A01
reprogramming procedure with IDS requires use of a computer, a battery charger, and the regular
attention of the servicing technician throughout the download process. The 11A02 and 11A03
reprogramming procedure with the USB flash drive can be performed by a non-technical individual
anywhere the vehicle can be safely left running. The vehicle must be running, and in park with the
parking brake engaged in order to initiate the installation process. The vehicle may be driven once the
PERFORMANCE UPGRADE has begun although some functionality may be limited/unavailable during
the installation process, such as phone/media player usage, rear view camera, & climate control via the
touch screen (conventional climate control buttons on the instrument panel will remain working).
Once the PERFORMANCE UPGRADE is complete, an “Installation Complete” message may appear
accompanied by an “OK” button. Upon completion of the PERFORMANCE UPGRADE, customers
should report successful installation via SYNCMYRide.com as indicated in their installation instructions or
contact the In-Vehicle Technology Team at 800.392.4040. Time requirements and labor operations for
Dealer installed Performance Upgrades using either the USB flash drive or the Dealer’s IDS tool are
outlined in the FSA# 11A01,11A02 and 11A03.
RENTAL VEHICLES
Customers are eligible for one (1) day of rental coverage while having the upgrade performed. Dealers
may claim one (1) Transportation Assistance Program (TAP) day using program code TAP5 for Ford
rental vehicles and TAP6 for Lincoln vehicles. These claims will be funded by Ford and will not affect
your existing TAP budget or utilization. Specific claiming details are contained within the FSA
TIMING
A small supply of USB flash drives for PERFORMANCE UPDATES, an initial seed stock of SD cards, and
updated system literature shipments are scheduled to arrive at dealers on March 5, 2012. The shipment
is mailed to the attention of Service Manager. Customer notification letters will be mailed starting the
week of March 5, 2012. FSA VIN lists will be posted to the FSA VIN List page of FMCDealer.com on
March 5, 2012 and be updated with customer contact information approximately thirty days (30) from the
date of the last customer mailing.
ACTION REQUIRED
1. Review PERFORMANCE UPGRADE FSA# 11A01/11A02/11A03
Dealer Communication2. Upgrade your eligible unsold in-stock units (new and used) by March 16, 2012 and submit
warranty claims within the 30-day time limit.
3. Ensure your dealership sales and service staffs are immediately informed of the
MyFord/MyLincoln Touch PERFORMANCE UPGRADE benefits and process.
4. Work with your Sales & Service Zone Managers to schedule an in-dealership meeting with your
staff to answer additional questions and ensure you are prepared to provide a positive ownership
experience.
5. Lincoln Dealers – Ensure your staff is aware and prepared with a process for incoming calls from
the LCCT to assist customers with appointment scheduling.
RESOURCES
Please review these available resources for additional information about the MyFord/MyLincoln Touch
PERFORMANCE UPGRADE and benefits, which can all be found on the “MyFord/MyLincoln Touch
Resource Center” page of FMCDealer.com.
o How to Upgrade Your System & Report Successful Installation – Customer Instructions
o SYNC with MyFord Touch/My Lincoln Touch Video On Demand
o Lincoln Frontline – MyLincoln Touch (Lincoln ONLY)
o Ford Frontline - MyFord Touch
o Frequently Asked Questions
o MyFord Touch / MyLincoln Touch Performance Upgrade Press Release at
www.media.ford.com
QUESTIONS
! General questions regarding the Performance Upgrade, please contact the In-Vehicle
Technology Team at 800.392.4040 (customers) and 877.945.3648 (dealers ONLY).
! FSA administration questions, please contact the Special Service Support Center (SSSC) at
800.325.5621
! For technical repair questions, please utilize the Hotline Assistance Request process on PTS,
selecting “SYNC” for Hotline Group on the form
! For FSA and TAP claiming questions, please contact the Warranty Assistance Team at 1-800-
432-8851

 

[peterk9]

Ford needs to get their $h!t together. I called my local dealer on Saturday requesting the upgrade. They said they could not do it on the weekend (service dept is open on Saturday) because they don't have the time. Suggested I bring it by during the week and they'd have me out in an hour. I specifically stated I had not received the package in the mail and I have navigation. Service advisor confirmed they had extra SD cards and there would be no problem getting it done. I arrived as the 2nd car into the service bay this morning. Service advisor asked if I planned to wait as it would take 2-3 hours. I said sure as I figured if they started right away I'd be out in an hour. Twenty minutes later a different advisor comes to ask for my SD card I received in the mail. Advised him I had not yet received it and referred him to the documentation highlighted below plus my conversation from Saturday. He said "we have one SD card and it is for a new stock model. You need to come back when you receive the packet but honestly to save all of us some time, it's easy to do on your own." Same dealership that told me the windshield whistle is a "design flaw" that I "would have to deal with".

"Customers with eligible vehicles equipped with the MyFord/MyLincoln Touch system will be notified by
mail; however, customers have the option of bringing their vehicle into the dealership to have the
PERFORMANCE UPGRADE performed at no cost prior to receiving their PERFORMANCE UPGRADE
package."

I think the problem appears to be more with the individual dealers than with Ford although Ford could have had better communications with its customers initially. Seeing as you have a 2011 with Navigation I assume the syncmyride site said that it would have to be a dealer upgrade. Did you take the printed form from that site with you? It states that it is a dealer upgrade and should have addressed the service advisor's comment that "it's easy to do on your own".
If yours is a dealer install only, you will NOT receive anything in the mail except a letter.

Peter

 

[Mello944]

I got mine in the mail today here in NYC for my late 2011 XLT.

 

[SWEET ST]

I did my upgrade today and here are the info that ingot from my dealership tech 1. The reason some of us have to go to get done at the dealer is because they want to check the apim and thr fan.
The update went well they even replaced the fan complete the whole thing took up 2hrs, then i synced the iphone smoothly the whole mft is working great so far not has fast as i thought it would but all and all much better i love it !

 

[ISMExplorer]

got my upgrade in the mail yesterday. ill call the dealer and have them do it within the next few days. havent really had any issues except being slow since I got the X on October.

 

[drober30]

got my upgrade in the mail yesterday. ill call the dealer and have them do it within the next few days. havent really had any issues except being slow since I got the X on October.

Just insert the USB drive and it will automatically install. Leave the car running until it's done installing.

Then if you have navigation just swap out the SD card.

 

[jkintn]

Ford needs to get their $h!t together. I called my local dealer on Saturday requesting the upgrade. They said they could not do it on the weekend (service dept is open on Saturday) because they don't have the time. Suggested I bring it by during the week and they'd have me out in an hour. I specifically stated I had not received the package in the mail and I have navigation. Service advisor confirmed they had extra SD cards and there would be no problem getting it done. I arrived as the 2nd car into the service bay this morning. Service advisor asked if I planned to wait as it would take 2-3 hours. I said sure as I figured if they started right away I'd be out in an hour. Twenty minutes later a different advisor comes to ask for my SD card I received in the mail. Advised him I had not yet received it and referred him to the documentation highlighted below plus my conversation from Saturday. He said "we have one SD card and it is for a new stock model. You need to come back when you receive the packet but honestly to save all of us some time, it's easy to do on your own." Same dealership that told me the windshield whistle is a "design flaw" that I "would have to deal with".

"Customers with eligible vehicles equipped with the MyFord/MyLincoln Touch system will be notified by
mail; however, customers have the option of bringing their vehicle into the dealership to have the
PERFORMANCE UPGRADE performed at no cost prior to receiving their PERFORMANCE UPGRADE
package."

After wasting an hour at the dealer yesterday, the upgrade package arrived in my mail last night. I performed the upgrade on my own. So far, so good. I know nothing about software development but appears they were able to "speed it up" by removing features/information that used to be displayed in various views. The USB iPod interface seems better for browsing though.

 

[cnsheets]

While on a route, I really like how the Nav shows the exit on the right side of the screen. From what I have seen so far, its very accurate to what the actual signs look like and read.....and it highlights the one brighter for which one you need to take........