Explorer A-Pillar Rattle/Noise

[2FST4U]

Thank you swetrid! Not sure what all that means but I'm taking it to the dealer when I bring it in for service. I assume this means that mine has the noise problem.

Thanks again!

 

[janskim]

Swetrid

Any chance you can run and post all the TSB that are out for the Explorer? May help us with problems to see whats been reported and fixes implemented by Ford.

 

[2FST4U]

So when was my build date?

WARNING MESSAGES
VERIFY STATE REGISTRATION, VIN MAY BE ELIGIBLE FOR CALIFORNIA EMISSIONS WTY
ARN MESSAGES
GENERAL WARRANTY INFORMATION
WARRANTY START DATE
02/19/2011 BUILD DATE
12/15/2010 SALE MILEAGE00346
New Vehicle Base Warranty
OUTSTANDING FIELD SERVICE ACTIONS
NO CAMPAIGN MESSAGE(S) FOUND

 

[Holligl]

Thanks swetrid. I assume one of the above messages would likely apply to my
VIN: 1FMH K8F 86BG A06738

If you could run the complete advisory for mine I would appreciate it. Getting to know the Service manager pretty well already.
Experienced the buzz the first time today at 65mph and a 30mph headwind.

 

[Terry H]

thanks swetrid, mine was built way after that date & I have the noise yet. Talked to the body shop guy today & he says we can try double back sticky tape under the moulding, the same tape that holds the chrome trim strips on the doors. I thought of this but beings it's warranty I'm not messing with it. I get it done next week, will report on results.

 

[shoeman]

I have been reading all of the posts while I am very patiently(NOT) waiting for mine to be built. While thinking about this piller and wind issue I was thinking that why not seal the area directly under the piller with some clear silicone sealent. It will dry invisible and will seal the post area ,and hold the post and bracket secure to the base . This should IN THEORY solve this issue. My quarters worth while reading and waiting.

 

[edge929]

So the solution that Ford gives to dealers is tape the A-pillars, drive it on the interstate to see if it's gone (need to be going 80mph+ or have equivalent head-wind to hear it) and if so, apply double sided sticky tape to black windshield moldings?

 

[swetrid]

So when was my build date?

WARNING MESSAGES
VERIFY STATE REGISTRATION, VIN MAY BE ELIGIBLE FOR CALIFORNIA EMISSIONS WTY
ARN MESSAGES
GENERAL WARRANTY INFORMATION
WARRANTY START DATE
02/19/2011 BUILD DATE
12/15/2010 SALE MILEAGE00346
New Vehicle Base Warranty
OUTSTANDING FIELD SERVICE ACTIONS
NO CAMPAIGN MESSAGE(S) FOUND

12/15/2010 is the build date

 

[swetrid]

Here is all the tsb's, special service messages only show with vin.
Technical Service Bulletins
2011 Explorer - US (English)

The Technical Service Bulletins (TSB's) listed here may NOT apply to the vehicle you are working on. You MUST run OASIS with a specific VIN and Symptom Code to determine if it applies. If OASIS does not return the TSB, then it does NOT apply.


11-3-26
LOWER VALANCE COMING LOOSE
11-3-19
BLIND SPOT INFORMATION SYSTEM (BLIS) AND CROSS TRAFFIC ALERT (CTA) - FALSE BLOCKAGE AND/OR DIAGNOSTIC TROUBLE CODE(DTC) - U3000
11-3-15
VARIOUS FUNCTIONALITY CONCERNS WITH MYFORD TOUCH AND MYLINCOLN TOUCH
11-3-12
XLT - NOISE THROUGH FRONT SPEAKERS - BUILT ON OR BEFORE 2/7/2011
________________
TSBs found:4

 

[swetrid]

Thanks swetrid. I assume one of the above messages would likely apply to my
VIN: 1FMH K8F 86BG A06738

If you could run the complete advisory for mine I would appreciate it. Getting to know the Service manager pretty well already.
Experienced the buzz the first time today at 65mph and a 30mph headwind.

Here is your printout, lots of warranty work already lol.



OASIS RESULT:
1FMHK8F86BGA06738
USA
EN-US
03/23/2011
21:52:25
FCXWS446
© Copyright 2002-2010 Ford Motor Company. All rights reserved.

Vehicle Information
VEHICLE DESCRIPTION
2011 EXPLORER 4DR BODY STYLE
4 DR LIMITED 4X4 ENGINE
3.5L CYCLONE TI-VCT
TRANSMISSION
6F55 6 SPD AUTO AXLE CODE
3F ENGINE CALIBRATION
BUB1ST0A
PAINT COLOR
WHITE PLATINUM TRI-COAT RADIO
ELETR AM/FM STRO/DISC/CLK GROSS VEHICLE WEIGHT
6160 LB. GVW
AXLE RATIO
3.39 FINAL DRIVE RATIO WHEEL SIZE
20 X 8.5" POLISHED ALUM WHL FRONT TIRE
P255/50R-20 BSW A/SEASON
SYNC VERSION
V3 VHR ACTIVATED
Y

NO WARNING MESSAGES FOUND FOR THIS VIN
ARN MESSAGES
GENERAL WARRANTY INFORMATION
WARRANTY START DATE
12/31/2010 BUILD DATE
12/03/2010 SALE MILEAGE
00019 New Vehicle Base Warranty
OUTSTANDING FIELD SERVICE ACTIONS
NO CAMPAIGN MESSAGE(S) FOUND
EXTENDED COVERAGES
NO ESP INFORMATION AVAILABLE
WARRANTY REPAIR HISTORY

--------------------------------------------------------------------------------

03/12/2011

DEALER: Bob Rohrman's Schaumburg Ford
WARRANTY CLAIM NUMBER: 227748 ODOMETER: 001914M
PART NUMBER PART DESCRIPTION QUANTITY
LABOR OP
CONDITION CODE
CONDITION DESC
W708887S434 001 MT3514A 30 CHAFED,EXCESSIVE WEAR,FRAYED
BB5Z 3C529A STRG COLUMN ASSY 001 3001A1T
W714878S439 001
TA 25 001
BB5Z 3600CA WHEEL STEERING ASSY 001
TECH FOUND STEERING WHEEL LOOSE.SPOKE TO HOTLINE.REPLACE STEERING COLUMN AN D STEERING WHEEL BOLT.NEXT DAY TOM AT HOTLINE CALLED AND STATED TO REPLACE STEERING WHEELS TOO.REPLACE STEERING WHEEL.REPLACE LOWER STEERING SHAFT B OLT.

--------------------------------------------------------------------------------

03/01/2011

DEALER: Bob Rohrman's Schaumburg Ford
WARRANTY CLAIM NUMBER: 227222 ODOMETER: 001681M
PART NUMBER PART DESCRIPTION QUANTITY
LABOR OP
CONDITION CODE
CONDITION DESC
3600 WHEEL STEERING ASSY 000 MT3600 33 LOOSE PART
INSP VEHICLE FOR STEERING WHEEL IS LOOSE R&R DRIVERS AIR BAG MOUDLE REMOVED STEERING WHEEL TO INSP REINSTALLED STEERING WHEEL AND TORQUED RETAINGING BOLT TO SPECS RECHECK OK MT TO RNR STEERING WHEEL (WITH AIR BAG) NO TIME LT G

--------------------------------------------------------------------------------

03/01/2011

DEALER: Bob Rohrman's Schaumburg Ford
WARRANTY CLAIM NUMBER: 227222 ODOMETER: 001681M
PART NUMBER PART DESCRIPTION QUANTITY
LABOR OP
CONDITION CODE
CONDITION DESC
TAP1 MISC 000 82 FREIGHT/POSTAGE/MAINTENANCE
ENTERPRISE, INV 43227, 3 DAYS, TAP1

--------------------------------------------------------------------------------

02/15/2011

DEALER: Bob Rohrman's Schaumburg Ford
WARRANTY CLAIM NUMBER: 226616 ODOMETER: 001350M
PART NUMBER PART DESCRIPTION QUANTITY
LABOR OP
CONDITION CODE
CONDITION DESC
BXT 65650 MOTORCRAFT BATTERY 001 MT10654 42 DOES NOT OPERATE PROPERLY
INSP VEHICLE SLOW CRANK PEFORMED STARTING SYSTEM TEST AND BATTERY TEST BATT ERY FAILED REPLACED BATTERY AND RETEST OK DTC CODE 114GB 5J3W1 GR5 ACES CO DE XC1GU. MT REQUESTED FOR STARTING SYSTEM TEST, BATTERY CHARGE AND TEST AND BATTERY REPLACE NO TIME IN 2011 LTG

--------------------------------------------------------------------------------

02/15/2011

DEALER: Bob Rohrman's Schaumburg Ford
WARRANTY CLAIM NUMBER: 226616 ODOMETER: 001350M
PART NUMBER PART DESCRIPTION QUANTITY
LABOR OP
CONDITION CODE
CONDITION DESC
ASKID ANTI LOCK BRK DIAG 000 2219D 42 DOES NOT OPERATE PROPERLY
INSP VEHICLE FOR TRACTION CONTROL ERROR MESSAGE COMES ON PERFORMED SELF TES T FOUND CODE U3003 CONCERN IS RELATED TO BAD BATTERY CLEARED CODE AND RETE ST OK
Click Here for Full Warranty History
SYMPTOM CODE INFORMATION
702000 - NVH OTHER NOISE CONCERNS

SPECIAL SERVICE MESSAGES
21760 2011 EXPLORER NOISE FROM THE A-PILLAR MOLDINGS
SOME 2011 EXPLORER VEHICLES BUILT THROUGH 12/17/2010 MAY EXHIBIT A WIND NOISE COMING FROM THE WIND SHIELD AREA AT HIGHWAY SPEEDS. THIS MAY BE DUE TO A LOOSE A-PILLAR APPLIQUE. WINDSHIELD RESEALING/REPLACEMENT IS LIKELY NOT NECESSARY. USE TAPE TO TAPE OFF THE A-PILLAR APPLIQUE GAPS AND RETEST. IF THE NOISE IS GONE, VERIFY THAT THE APPLIQUE IS FULLY SEATED TO THE BRACKET. IF FULLY SEATED, FOLLOW NORMAL DIAGNOSTICS TO DETERMINE ROOT CAUSE AND SERVICE APPLIQUE OR ATTACHMENT BRACKET AS NECESSARY.
EFFECTIVE DATE: 03/01/2011

--------------------------------------------------------------------------------


TECHNICAL SERVICE BULLETINS
11-03-26
2011 EXPLORER LOWER VALANCE COMING LOOSE
SOME 2011 EXPLORER VEHICLES MAY EXPERIENCE THE LOWER VALANCE POPPING OUT OF THE RETENTION CLIPS AT EITHER END. THIS MAY BE DUE TO THE VALANCE COMING INTO CONTACT WITH AN OBSTACLE SUCH AS A PARKING BLOCK, SNOW OR SAND WHILE PARKING AND THEN BEING POPPED LOOSE WHEN BACKING UP. FOLLOW SERVICE PROCEDURE TO CORRECT CONDITION.
See TSB for complete details
EFFECTIVE DATE: 03/23/2011

--------------------------------------------------------------------------------

11-03-12
2011 EXPLORER XLT NOISE THOUGH FRONT SPEAKERS - BUILT ON OR BEFORE 2/7/2011
SOME 2011 EXPLORER XLT VEHICLES BUILT ON OR BEFORE 2/7/2011 AND EQUIPPED WITH THE PREMIUM PLUS AUDIO SYSTEM MAY EXPERIENCE A POPPING NOISE THROUGH THE FRONT SPEAKERS AT KEY ON AFTER A COLD SOAK OR STATIC FROM THE FRONT SPEAKERS WITH THE KEY ON AND RADIO OFF. FOLLOW THE SERVICE PROCEDURE STEPS TO CORRECT THE CONDITION.
See TSB for complete details
EFFECTIVE DATE: 03/11/2011

--------------------------------------------------------------------------------



--------------------------------------------------------------------------------
702100 - NVH NOISE CONCERN -- FRONT

SPECIAL SERVICE MESSAGES
21760 2011 EXPLORER NOISE FROM THE A-PILLAR MOLDINGS
MESSAGE TEXT DISPLAYED UNDER A PRIOR CODE
EFFECTIVE DATE: 03/01/2011

--------------------------------------------------------------------------------


TECHNICAL SERVICE BULLETINS
11-03-26
2011 EXPLORER LOWER VALANCE COMING LOOSE
SOME 2011 EXPLORER VEHICLES MAY EXPERIENCE THE LOWER VALANCE POPPING OUT OF THE RETENTION CLIPS AT EITHER END. THIS MAY BE DUE TO THE VALANCE COMING INTO CONTACT WITH AN OBSTACLE SUCH AS A PARKING BLOCK, SNOW OR SAND WHILE PARKING AND THEN BEING POPPED LOOSE WHEN BACKING UP. FOLLOW SERVICE PROCEDURE TO CORRECT CONDITION.
See TSB for complete details
EFFECTIVE DATE: 03/23/2011

--------------------------------------------------------------------------------



--------------------------------------------------------------------------------
701000 - NVH WINDNOISE

SPECIAL SERVICE MESSAGES
21760 2011 EXPLORER NOISE FROM THE A-PILLAR MOLDINGS
MESSAGE TEXT DISPLAYED UNDER A PRIOR CODE
EFFECTIVE DATE: 03/01/2011

--------------------------------------------------------------------------------


TECHNICAL SERVICE BULLETINS
11-03-26
2011 EXPLORER LOWER VALANCE COMING LOOSE
SOME 2011 EXPLORER VEHICLES MAY EXPERIENCE THE LOWER VALANCE POPPING OUT OF THE RETENTION CLIPS AT EITHER END. THIS MAY BE DUE TO THE VALANCE COMING INTO CONTACT WITH AN OBSTACLE SUCH AS A PARKING BLOCK, SNOW OR SAND WHILE PARKING AND THEN BEING POPPED LOOSE WHEN BACKING UP. FOLLOW SERVICE PROCEDURE TO CORRECT CONDITION.
See TSB for complete details
EFFECTIVE DATE: 03/23/2011

--------------------------------------------------------------------------------




Request Hotline Assistance | Prior Approval | Cost Cap | SuperDuty/Econ CLP | On-line 1878
END OF OASIS REPORT FOR 1FMHK8F86BGA06738

 

[2FST4U]

12/15/2010 is the build date

Duh...sorry about that

 

[Holligl]

Thanks swetrid. Repeat visits are a pain. The biggest pain is my wife telling me "I told you so" on buying an early build. I do still love the ride.

 

[jumpervb]

Hey Swetrid!
Could you run my VIN# as well? Thanks!

VIN 1FMH K8D 89BG A09779

 

[scottfmc]

2300 miles in and now I have it, too. Dammit. Obviously the factory fix isn't permanent. Design flaw...

 

[janskim]

Sounds like we are all doomed to eventually get this. Hurry up Ford lets nip this one.

Ford Fix It Priority List:

#1 MFT
#2 Rattle

 

[swetrid]

Hey Swetrid!
Could you run my VIN# as well? Thanks!

VIN 1FMH K8D 89BG A09779

Here you go.




OASIS RESULT:
1FMHK8D89BGA09779
USA
EN-US
03/24/2011
22:48:49
FCXWS447
© Copyright 2002-2010 Ford Motor Company. All rights reserved.

Vehicle Information
VEHICLE DESCRIPTION
2011 EXPLORER 4DR BODY STYLE
4 DR XLT 4X4 ENGINE
3.5L CYCLONE TI-VCT
TRANSMISSION
6F55 6 SPD AUTO AXLE CODE
3F ENGINE CALIBRATION
BUB1ST0A
PAINT COLOR
WHITE SUEDE RADIO
PREMIUM AM/FM STEREO/CD GROSS VEHICLE WEIGHT
6160 LB. GVW
AXLE RATIO
3.39 FINAL DRIVE RATIO WHEEL SIZE
18X8.0" ALUM PNTD EURO FLANGE FRONT TIRE
P245/60R18 A/S BSW
SYNC VERSION
V3 VHR ACTIVATED
Y

NO WARNING MESSAGES FOUND FOR THIS VIN
ARN MESSAGES
GENERAL WARRANTY INFORMATION
WARRANTY START DATE
01/21/2011 BUILD DATE
12/15/2010 SALE MILEAGE
00128 New Vehicle Base Warranty
OUTSTANDING FIELD SERVICE ACTIONS
NO CAMPAIGN MESSAGE(S) FOUND
EXTENDED COVERAGES
0968 - USA 2011 NEW 72/75,000 PREMIUMCARE W/ROADSIDE
STANDARD DEDUCTIBLE: 100 USD
OWNER NAME: MICHAEL STUMP
OPTIONS: 1ST,DY,RNT
EXPIRATION DATE: 01/21/2017
DISTANCE: 75000
RENTAL: 30 UP TO 10 DAYS
TOWING: 0 USD
CONTRACT SOLD BY: USA 06700
ESP CONTRACT START DATE: 01/21/2011
OWNER OF VEHICLE MUST MATCH OWNER NAME ON OASIS FOR COVERAGE TO APPLY
For competitive make ESP part verification click here


--------------------------------------------------------------------------------
0968 - USA 2011 NEW 24/25K PREM MAINT(M&W) 5K INTERVAL
STANDARD DEDUCTIBLE: 0 USD
OWNER NAME: MICHAEL STUMP
OPTIONS:
EXPIRATION DATE: 01/21/2013
DISTANCE: 26000
RENTAL: 0 UP TO 0 DAYS
TOWING: 0 USD
CONTRACT SOLD BY: USA 06700
ESP CONTRACT START DATE: 01/21/2011
OWNER OF VEHICLE MUST MATCH OWNER NAME ON OASIS FOR COVERAGE TO APPLY
For competitive make ESP part verification click here

WARRANTY REPAIR HISTORY
NO RECENT REPAIR HISTORY ON VEHICLE
Click Here for Full Warranty History
| On-line 1878
END OF OASIS REPORT FOR 1FMHK8D89BGA09779

 

[scottfmc]

Latest word is that the windshield installation process can create a hairline crack in the A-Pillar applique. This crack compromises the part and can get worse over time. Supposedly plant is aware, but installer error means this is going to be an issue in some units on an ongoing basis (until redesigned I guess).

I have a replacement part on back-order at a local dealer (along with a few other folks at the same dealer apparently). Should be a couple weeks to get the new part. Will also update MFT from 2.4 to 2.7 at same time.

 

[uniquename]

I have a replacement part on back-order at a local dealer (along with a few other folks at the same dealer apparently). Should be a couple weeks to get the new part. Will also update MFT from 2.4 to 2.7 at same time.

Do you know the part # by chance? My dealer will be doing that, 2.7, and a remote start all in a bundle. Saves me trips

 

[scottfmc]

I don't (sorry). The service writer obviously should be able to find it.

 

[janskim]

Thanks Scott for passing the info along.