falkirk18
Member
- Joined
- September 4, 2011
- Messages
- 40
- Reaction score
- 0
- City, State
- Naples, FL
- Year, Model & Trim Level
- 2011 Limited
Hello all,
I've spent the last 27 months trying to be happy with my 2011 Limited X, but yesterday was the last straw... I drove to the BMW dealer and traded it in on a 2013 X5.
SO, I obviously will no longer be spending hours on this forum trying to solve the issues with my X, and pleading with the Ford IVT team to take some accountability for the poor execution of the MFT system, as well as many other issues...
But what I want to say on this post is sad for me, as I've been a loyal Ford customer for almost 20 years. Ford has lost a customer.... And not because of the issues I had with my X, but b/c of the way Ford choose to deal with customers that had/have issues. And blaming it on the dealerships ability to "fix" the problems is such a "red-hearing". From the A-Pillar rattle, MFT disaster, Climate control shortcomings, etc... I just couldn't take another visit to the dealership to hear the service manager tell me that "Ford" hasn't found a fix for the issue, and that I should just be patient. Almost a dozen visits and as many calls to Ford and I'd had enough. And if I heard one more Ford rep say "Please take your vehicle to the dealership so they can diagnose and fix the issue", only to get to the dealership and have them say "we've never heard of that issue before" I was going to vomit...
Surely there will be many that look at my experience and say I'm just one of those customers that just can't be made happy. But, this is the first vehicle I've ever been disappointed in. And I tried, believe me I tried to see past the issues. For 27 months!!! And not once, not once did Ford ever do something resembling apologizing for taking my money and providing a product that wasn't even close to what they advertised.
Shame on you Ford, and the only thing left as a consumer I could do was give up on you and your products. And I will never buy another... But worse, leadership at Ford continues to hide, refuses to address the issue or take accountability and make the owners of this vehicle "whole".
Sincerely,
Former Ford Customer
I've spent the last 27 months trying to be happy with my 2011 Limited X, but yesterday was the last straw... I drove to the BMW dealer and traded it in on a 2013 X5.
SO, I obviously will no longer be spending hours on this forum trying to solve the issues with my X, and pleading with the Ford IVT team to take some accountability for the poor execution of the MFT system, as well as many other issues...
But what I want to say on this post is sad for me, as I've been a loyal Ford customer for almost 20 years. Ford has lost a customer.... And not because of the issues I had with my X, but b/c of the way Ford choose to deal with customers that had/have issues. And blaming it on the dealerships ability to "fix" the problems is such a "red-hearing". From the A-Pillar rattle, MFT disaster, Climate control shortcomings, etc... I just couldn't take another visit to the dealership to hear the service manager tell me that "Ford" hasn't found a fix for the issue, and that I should just be patient. Almost a dozen visits and as many calls to Ford and I'd had enough. And if I heard one more Ford rep say "Please take your vehicle to the dealership so they can diagnose and fix the issue", only to get to the dealership and have them say "we've never heard of that issue before" I was going to vomit...
Surely there will be many that look at my experience and say I'm just one of those customers that just can't be made happy. But, this is the first vehicle I've ever been disappointed in. And I tried, believe me I tried to see past the issues. For 27 months!!! And not once, not once did Ford ever do something resembling apologizing for taking my money and providing a product that wasn't even close to what they advertised.
Shame on you Ford, and the only thing left as a consumer I could do was give up on you and your products. And I will never buy another... But worse, leadership at Ford continues to hide, refuses to address the issue or take accountability and make the owners of this vehicle "whole".
Sincerely,
Former Ford Customer