silverfz
Member
- Joined
- February 8, 2014
- Messages
- 20
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- Year, Model & Trim Level
- 2011 XLT w 302a Package
As the topic said , I been given the run around by ford and dealership where I brought the explorer for over a year. I am totally exhausted and and thinking doing something crazy.
I brought a used 2011 explorer from Tasca Ford Seekonk MA in 2013. The dealership sold my wife a Premier care for 7yrs/125k . The drama started when I moved and need work done in a different dealer .
The dealership entered the package as 4yr/64k basic care, so after 3 freaking months where FSP and the dealer gave me the run around in October I get a call from FORD ESP support that the error is fixed.
In the meantime , my bearing both are shot, I drive all the way to tasca to fix it as I have 82k . So I am in a situation when every warranty work has to be performed by this dealer . every time I have call the finance department and get the 3-4 call run around . then they tell me bring it in we will fix it.
come find out FORD ESP has update the basic care to premier care but not the mileage . their recommendation, go back to the dealer and start the run around .
I am lost for words, what are my options. I feel like ford should support there customers. I have brought 2 cars from him and he has lost a client for sure and every friend but ford I am speechless.
appreciate if some one can help me on what next to do.
I brought a used 2011 explorer from Tasca Ford Seekonk MA in 2013. The dealership sold my wife a Premier care for 7yrs/125k . The drama started when I moved and need work done in a different dealer .
The dealership entered the package as 4yr/64k basic care, so after 3 freaking months where FSP and the dealer gave me the run around in October I get a call from FORD ESP support that the error is fixed.
In the meantime , my bearing both are shot, I drive all the way to tasca to fix it as I have 82k . So I am in a situation when every warranty work has to be performed by this dealer . every time I have call the finance department and get the 3-4 call run around . then they tell me bring it in we will fix it.
come find out FORD ESP has update the basic care to premier care but not the mileage . their recommendation, go back to the dealer and start the run around .
I am lost for words, what are my options. I feel like ford should support there customers. I have brought 2 cars from him and he has lost a client for sure and every friend but ford I am speechless.
appreciate if some one can help me on what next to do.